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Windows 7: BSOD frequently in BTW and while shutting down ,errorBCCode:9f

09 Jul 2013   #1

windows 7 home premium x64
 
 
BSOD frequently in BTW and while shutting down ,errorBCCode:9f

System hangs and I get BSOD frequently in between and while trying to shutdown or restart.The system will hang and after sometime I'll see BSOD.Pls help.
ATTACHING THE SF Diagnostic o/p files here and the compete error description is given below.Thanks in advance.
driver_Power_state_failure

My System SpecsSystem Spec
.

09 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Sachi.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

And, Disable USB Selective Suspensd too.
USB Selective Suspend - Turn On or Off

Some more info may be needed, so upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Let us know the results.

___________________________________________________________________________
BSOD ANALYSIS:

Code:
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800a14b060, fffff800045c0748, fffffa80069dec10}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a14b060, Physical Device Object of the stack
Arg3: fffff800045c0748, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa80069dec10, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa8008a76060

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88008cb5000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF800045C0FB0

STACK_TEXT:  
fffff800`045c06f8 fffff800`030eb8c2 : 00000000`0000009f 00000000`00000003 fffffa80`0a14b060 fffff800`045c0748 : nt!KeBugCheckEx
fffff800`045c0700 fffff800`0308684c : fffff800`045c0830 fffff800`045c0830 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`045c07a0 fffff800`030866e6 : fffff800`0321df70 00000000`00371193 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045c0810 fffff800`030865ce : 00000083`15ad0ab5 fffff800`045c0e88 00000000`00371193 fffff800`031fa4e8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`045c0e60 fffff800`030863b7 : fffff800`031f6ec2 fffffa80`00371193 fffffa80`087e6a30 00000000`00000093 : nt!KiTimerExpiration+0x1be
fffff800`045c0f00 fffff800`0307ed05 : 00000000`00000000 fffffa80`0620bb50 00000000`00000000 fffff880`02e46588 : nt!KiRetireDpcList+0x277
fffff800`045c0fb0 fffff800`0307eb1c : fffffa80`061f3900 00000000`00000000 00000000`00000000 fffffa80`061f26c0 : nt!KyRetireDpcList+0x5
fffff880`037468d0 fffff800`030c6a1c : fffff880`012c51e8 00000000`00000000 fffffa80`061fefc8 fffff800`035f3ae7 : nt!KiDispatchInterruptContinue
fffff880`03746900 fffff800`03084bca : fffffa80`061bab50 fffffa80`061fef4a fffffa80`061bab00 00000000`00000000 : nt!KiDpcInterrupt+0xcc
fffff880`03746a90 fffff880`012adb23 : 00000000`00000000 00000000`00000001 fffff880`03746a00 00000000`00000018 : nt!KeReleaseSpinLock+0x2a
fffff880`03746ac0 00000000`00000000 : 00000000`00000001 fffff880`03746a00 00000000`00000018 fffffa80`061fefc8 : iaStor+0x21b23


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Jul 2013   #3

windows 7 home premium x64
 
 

Hey Arc,ITs you again helping me !!Thanks a lot.I have uninstalled intel rapid storage long back and I don't see it listed in uninstall.While trying to uninstall the IDE ATA/ATAPI controllers should i check "delete the driver software for this device " option?Pls suggest.Meanwhile I'll install the updated intel display driver and wifi adapter driver and willl do USB selective suspend disable.Attaching Screenshot of IDE ATA/ATAPI controllers and MSINFO.












Quote   Quote: Originally Posted by Arc View Post
Hello Sachi.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

And, Disable USB Selective Suspensd too.
USB Selective Suspend - Turn On or Off

Some more info may be needed, so upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Let us know the results.

___________________________________________________________________________
BSOD ANALYSIS:

Code:
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800a14b060, fffff800045c0748, fffffa80069dec10}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a14b060, Physical Device Object of the stack
Arg3: fffff800045c0748, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa80069dec10, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa8008a76060

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88008cb5000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF800045C0FB0

STACK_TEXT:  
fffff800`045c06f8 fffff800`030eb8c2 : 00000000`0000009f 00000000`00000003 fffffa80`0a14b060 fffff800`045c0748 : nt!KeBugCheckEx
fffff800`045c0700 fffff800`0308684c : fffff800`045c0830 fffff800`045c0830 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`045c07a0 fffff800`030866e6 : fffff800`0321df70 00000000`00371193 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045c0810 fffff800`030865ce : 00000083`15ad0ab5 fffff800`045c0e88 00000000`00371193 fffff800`031fa4e8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`045c0e60 fffff800`030863b7 : fffff800`031f6ec2 fffffa80`00371193 fffffa80`087e6a30 00000000`00000093 : nt!KiTimerExpiration+0x1be
fffff800`045c0f00 fffff800`0307ed05 : 00000000`00000000 fffffa80`0620bb50 00000000`00000000 fffff880`02e46588 : nt!KiRetireDpcList+0x277
fffff800`045c0fb0 fffff800`0307eb1c : fffffa80`061f3900 00000000`00000000 00000000`00000000 fffffa80`061f26c0 : nt!KyRetireDpcList+0x5
fffff880`037468d0 fffff800`030c6a1c : fffff880`012c51e8 00000000`00000000 fffffa80`061fefc8 fffff800`035f3ae7 : nt!KiDispatchInterruptContinue
fffff880`03746900 fffff800`03084bca : fffffa80`061bab50 fffffa80`061fef4a fffffa80`061bab00 00000000`00000000 : nt!KiDpcInterrupt+0xcc
fffff880`03746a90 fffff880`012adb23 : 00000000`00000000 00000000`00000001 fffff880`03746a00 00000000`00000018 : nt!KeReleaseSpinLock+0x2a
fffff880`03746ac0 00000000`00000000 : 00000000`00000001 fffff880`03746a00 00000000`00000018 fffffa80`061fefc8 : iaStor+0x21b23


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
.


10 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Sachi I suspect RST is still installed for this reason ....
Code:
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
iaStor.sys is Intel RST driver. So it is possible that it is present there. To make it sure ... do the following.
  • When on IDE ATA/ATAPI Controllers, double click on it.
  • In the resulting window, click on "Drivers" tab.
  • Next, click the "Driver Details" button.
  • Take a screenshot like this, and upload it ...
    Attachment 275890
The Renesas Electronics USB 3.0 Host Controller Driver is too old.
Code:
fffff880`08b88000 fffff880`08bb9000   nusb3xhc   (deferred)             
    Image path: nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Fri Dec 10 10:20:35 2010 (4D01B19B)
    CheckSum:         00038099
    ImageSize:        00031000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from RENESAS/NEC Drivers & Firmwares

Intel(R) WiFi Link 1000 BGN driver is very old, too.
Code:
fffff880`0829f000 fffff880`08b25000   NETwNs64   (deferred)             
    Image path: NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Thu Aug 04 05:58:26 2011 (4E39E7AA)
    CheckSum:         0083C028
    ImageSize:        00886000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from https://downloadcenter.intel.com/Default.aspx

Dont forget to disable USB Selective Suspensd.
USB Selective Suspend - Turn On or Off

A question ... do you use the Nokia N95 as the modem regularly?
My System SpecsSystem Spec
10 Jul 2013   #5

windows 7 home premium x64
 
 

Hi ARC,

Please find the attached screenshot..The driver details says rapid storage is there..Pls tell the way i can remove this intel rapid storage as its not listed in add or remove programs.Please confirm should I check the option "delete the driver software for this device " while uninstalling IDE ATA/ATAPI controllers?Awaiting ur response.

And about The Renesas Electronics USB 3.0 Host Controller Driver,I see too many drivers there.Please can u be more specific ..which one I've to select and install?

USB selective suspend is disabled now and I'm updating intel wifi and display drivers now.
Thanks n Regards,
Sachin
My System SpecsSystem Spec
10 Jul 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The screenshot says that Intel RST is still installed there, which is failing. Follow the uninstallation procedure once again, see it exists there or not, in the same place as the screenshot.

For the Renesas driver, first try to one on the top of the list. If it fails to be installed, we will try another one.
My System SpecsSystem Spec
11 Jul 2013   #7

windows 7 home premium x64
 
 

Updated the intel wifi driver and in between BSOD happened.Attaching minidump.
My System SpecsSystem Spec
11 Jul 2013   #8

windows 7 home premium x64
 
 

Uninstalled intel RST driver.Please find the screenshot.Also updated display driver,usb selective suspend is disabled now.Renesas usb root hub driver is also updated.Will post here in case of BSOD.
My System SpecsSystem Spec
11 Jul 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

From the latest Dump ....
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800975c5a0, fffff80000ba2748, fffffa8005b75a40}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*** WARNING: Unable to verify timestamp for nusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3hub.sys
Probably caused by : nusb3hub.sys

Followup: MachineOwner
---------
So all them are the same elements pointed out earlier. If you have taken the aforesaid steps, it is expected that the BSOD will stop.

BTW, the screenshot is not perfect. If possible, supply a screenshot after clicking the driver details button, as explained earlier.
My System SpecsSystem Spec
11 Jul 2013   #10

windows 7 home premium x64
 
 

PFA screenshot.Yeah Thanks ARC.If anything happens I'll update here.
My System SpecsSystem Spec
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 BSOD frequently in BTW and while shutting down ,errorBCCode:9f





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