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Windows 7: Occasional BSOD when I get home to PC

10 Jul 2013   #1

Windows 7 Professional
 
 
Occasional BSOD when I get home to PC

Hi there, I am getting an occasional BSOD error when I get home some days. My pc is off when arriving at home when I have left it in a sleep mode. Once I start windows 7 I get an error with this explanation.

I would be incredibly happy if someone could give me insight as to what this means.

Many thanks,

Liam

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 5129

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880055AA2FE
BCP3: FFFFF88002FF3898
BCP4: FFFFF88002FF30F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071013-10062-01.dmp
C:\Users\Liam Desktop\AppData\Local\Temp\WER-19047-0.sysdata.xml

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My System SpecsSystem Spec
.

10 Jul 2013   #2
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi Liam,

We need a couple of logs to troubleshoot the problem. Check this thread Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
10 Jul 2013   #3

Windows 7 Professional
 
 

here are the zipped files, thank you for the help
My System SpecsSystem Spec
.


10 Jul 2013   #4
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by bellliam View Post
here are the zipped files, thank you for the help
Hello there!

Seems like the crashes are caused by MijXfilt.sys i.e. MotioninJoy DS3 driver. Please uninstall the drivers and reinstall it. Also I would recommend to reinstall your ASMEDIA XHCI Host Controller Driver i.e. Asmtxhci.sys.

Also IntelŽ Smart Connect Technology drivers:
Code:
Not Available	ACPI\INT33A0\0	The drivers for this device are not installed.
Code:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880055aa2fe, The address that the exception occurred at
Arg3: fffff88002ff3898, Exception Record Address
Arg4: fffff88002ff30f0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
asmtxhci+1e2fe
fffff880`055aa2fe f6420304        test    byte ptr [rdx+3],4

EXCEPTION_RECORD:  fffff88002ff3898 -- (.exr 0xfffff88002ff3898)
ExceptionAddress: fffff880055aa2fe (asmtxhci+0x000000000001e2fe)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000003
Attempt to read from address 0000000000000003

CONTEXT:  fffff88002ff30f0 -- (.cxr 0xfffff88002ff30f0)
rax=0000000000000002 rbx=fffffa8009478540 rcx=fffffa800971da68
rdx=0000000000000000 rsi=00000000ffffffff rdi=0000000000000001
rip=fffff880055aa2fe rsp=fffff88002ff3ad0 rbp=00000000027e8166
 r8=0000000000000001  r9=fffffa8009680888 r10=0000000000008000
r11=fffffa8009680810 r12=0000000000000066 r13=fffffa8009478a90
r14=fffffa8009478a90 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
asmtxhci+0x1e2fe:
fffff880`055aa2fe f6420304        test    byte ptr [rdx+3],4 ds:002b:00000000`00000003=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000003

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fc100
GetUlongFromAddress: unable to read from fffff800032fc1c0
 0000000000000003 Nonpaged pool

FOLLOWUP_IP: 
asmtxhci+1e2fe
fffff880`055aa2fe f6420304        test    byte ptr [rdx+3],4

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffffa800971da00 to fffff880055aa2fe

STACK_TEXT:  
fffff880`02ff3ad0 fffffa80`0971da00 : fffffa80`0971da68 fffffa80`09680030 fffff880`055d3afc 00000000`00000001 : asmtxhci+0x1e2fe
fffff880`02ff3ad8 fffffa80`0971da68 : fffffa80`09680030 fffff880`055d3afc 00000000`00000001 fffff880`055cbddd : 0xfffffa80`0971da00
fffff880`02ff3ae0 fffffa80`09680030 : fffff880`055d3afc 00000000`00000001 fffff880`055cbddd fffffa80`09478540 : 0xfffffa80`0971da68
fffff880`02ff3ae8 fffff880`055d3afc : 00000000`00000001 fffff880`055cbddd fffffa80`09478540 fffffa80`09680030 : 0xfffffa80`09680030
fffff880`02ff3af0 00000000`00000001 : fffff880`055cbddd fffffa80`09478540 fffffa80`09680030 00000000`ffffffff : asmtxhci+0x47afc
fffff880`02ff3af8 fffff880`055cbddd : fffffa80`09478540 fffffa80`09680030 00000000`ffffffff fffff880`009f3f40 : 0x1
fffff880`02ff3b00 fffffa80`09478540 : fffffa80`09680030 00000000`ffffffff fffff880`009f3f40 fffffa80`09478a90 : asmtxhci+0x3fddd
fffff880`02ff3b08 fffffa80`09680030 : 00000000`ffffffff fffff880`009f3f40 fffffa80`09478a90 fffff880`055da516 : 0xfffffa80`09478540
fffff880`02ff3b10 00000000`ffffffff : fffff880`009f3f40 fffffa80`09478a90 fffff880`055da516 fffffa80`09680030 : 0xfffffa80`09680030
fffff880`02ff3b18 fffff880`009f3f40 : fffffa80`09478a90 fffff880`055da516 fffffa80`09680030 fffffa80`0971da68 : 0xffffffff
fffff880`02ff3b20 fffffa80`09478a90 : fffff880`055da516 fffffa80`09680030 fffffa80`0971da68 fffffa80`0971da68 : 0xfffff880`009f3f40
fffff880`02ff3b28 fffff880`055da516 : fffffa80`09680030 fffffa80`0971da68 fffffa80`0971da68 fffffa80`0971da68 : 0xfffffa80`09478a90
fffff880`02ff3b30 fffffa80`09680030 : fffffa80`0971da68 fffffa80`0971da68 fffffa80`0971da68 fffff880`009f3f40 : asmtxhci+0x4e516
fffff880`02ff3b38 fffffa80`0971da68 : fffffa80`0971da68 fffffa80`0971da68 fffff880`009f3f40 00000000`00000000 : 0xfffffa80`09680030
fffff880`02ff3b40 fffffa80`0971da68 : fffffa80`0971da68 fffff880`009f3f40 00000000`00000000 fffff880`055d344c : 0xfffffa80`0971da68
fffff880`02ff3b48 fffffa80`0971da68 : fffff880`009f3f40 00000000`00000000 fffff880`055d344c fffffa80`0971da68 : 0xfffffa80`0971da68
fffff880`02ff3b50 fffff880`009f3f40 : 00000000`00000000 fffff880`055d344c fffffa80`0971da68 00000000`00000001 : 0xfffffa80`0971da68
fffff880`02ff3b58 00000000`00000000 : fffff880`055d344c fffffa80`0971da68 00000000`00000001 fffff880`055da3f7 : 0xfffff880`009f3f40


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  asmtxhci+1e2fe

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: asmtxhci

IMAGE_NAME:  asmtxhci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d709ad3

STACK_COMMAND:  .cxr 0xfffff88002ff30f0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_asmtxhci+1e2fe

BUCKET_ID:  X64_0x7E_asmtxhci+1e2fe

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Jul 2013   #5

Windows 7 Professional
 
 

WOW THAT WAS QUICK!!! THANK YOU!!

I will do that right now. Or should I just remove the program and drivers completely?

also you you mean I need to download and install IntelŽ Smart Connect Technology drivers as well as the ASMEDIA XHCI Host Controller Driver or are they one and the same?

thanks again, that is amazingly helpful
My System SpecsSystem Spec
10 Jul 2013   #6
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by bellliam View Post
WOW THAT WAS QUICK!!! THANK YOU!!

I will do that right now. Or should I just remove the program and drivers completely?

also you you mean I need to download and install IntelŽ Smart Connect Technology drivers as well as the ASMEDIA XHCI Host Controller Driver or are they one and the same?

thanks again, that is amazingly helpful
I believe both are different. You're most welcome
My System SpecsSystem Spec
10 Jul 2013   #7

Windows 7 Professional
 
 

always knew cappin jack sparrow was the man is there any way I can give you rep or vote or something to show my appreciation?
My System SpecsSystem Spec
10 Jul 2013   #8
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by bellliam View Post
always knew cappin jack sparrow was the man is there any way I can give you rep or vote or something to show my appreciation?
No worries. I'm just glad if the issue is resolved.
My System SpecsSystem Spec
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 Occasional BSOD when I get home to PC





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