Occasional BSOD when I get home to PC


  1. Posts : 4
    Windows 7 Professional
       #1

    Occasional BSOD when I get home to PC


    Hi there, I am getting an occasional BSOD error when I get home some days. My pc is off when arriving at home when I have left it in a sleep mode. Once I start windows 7 I get an error with this explanation.

    I would be incredibly happy if someone could give me insight as to what this means.

    Many thanks,

    Liam

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 5129

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF880055AA2FE
    BCP3: FFFFF88002FF3898
    BCP4: FFFFF88002FF30F0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\071013-10062-01.dmp
    C:\Users\Liam Desktop\AppData\Local\Temp\WER-19047-0.sysdata.xml

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      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Hi Liam,

    We need a couple of logs to troubleshoot the problem. Check this thread Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 4
    Windows 7 Professional
    Thread Starter
       #3

    here are the zipped files, thank you for the help
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #4

    bellliam said:
    here are the zipped files, thank you for the help
    Hello there!

    Seems like the crashes are caused by MijXfilt.sys i.e. MotioninJoy DS3 driver. Please uninstall the drivers and reinstall it. Also I would recommend to reinstall your ASMEDIA XHCI Host Controller Driver i.e. Asmtxhci.sys.

    Also Intel® Smart Connect Technology drivers:
    Code:
    Not Available	ACPI\INT33A0\0	The drivers for this device are not installed.
    Code:
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880055aa2fe, The address that the exception occurred at
    Arg3: fffff88002ff3898, Exception Record Address
    Arg4: fffff88002ff30f0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    asmtxhci+1e2fe
    fffff880`055aa2fe f6420304        test    byte ptr [rdx+3],4
    
    EXCEPTION_RECORD:  fffff88002ff3898 -- (.exr 0xfffff88002ff3898)
    ExceptionAddress: fffff880055aa2fe (asmtxhci+0x000000000001e2fe)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000003
    Attempt to read from address 0000000000000003
    
    CONTEXT:  fffff88002ff30f0 -- (.cxr 0xfffff88002ff30f0)
    rax=0000000000000002 rbx=fffffa8009478540 rcx=fffffa800971da68
    rdx=0000000000000000 rsi=00000000ffffffff rdi=0000000000000001
    rip=fffff880055aa2fe rsp=fffff88002ff3ad0 rbp=00000000027e8166
     r8=0000000000000001  r9=fffffa8009680888 r10=0000000000008000
    r11=fffffa8009680810 r12=0000000000000066 r13=fffffa8009478a90
    r14=fffffa8009478a90 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    asmtxhci+0x1e2fe:
    fffff880`055aa2fe f6420304        test    byte ptr [rdx+3],4 ds:002b:00000000`00000003=??
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000003
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fc100
    GetUlongFromAddress: unable to read from fffff800032fc1c0
     0000000000000003 Nonpaged pool
    
    FOLLOWUP_IP: 
    asmtxhci+1e2fe
    fffff880`055aa2fe f6420304        test    byte ptr [rdx+3],4
    
    BUGCHECK_STR:  0x7E
    
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    
    LAST_CONTROL_TRANSFER:  from fffffa800971da00 to fffff880055aa2fe
    
    STACK_TEXT:  
    fffff880`02ff3ad0 fffffa80`0971da00 : fffffa80`0971da68 fffffa80`09680030 fffff880`055d3afc 00000000`00000001 : asmtxhci+0x1e2fe
    fffff880`02ff3ad8 fffffa80`0971da68 : fffffa80`09680030 fffff880`055d3afc 00000000`00000001 fffff880`055cbddd : 0xfffffa80`0971da00
    fffff880`02ff3ae0 fffffa80`09680030 : fffff880`055d3afc 00000000`00000001 fffff880`055cbddd fffffa80`09478540 : 0xfffffa80`0971da68
    fffff880`02ff3ae8 fffff880`055d3afc : 00000000`00000001 fffff880`055cbddd fffffa80`09478540 fffffa80`09680030 : 0xfffffa80`09680030
    fffff880`02ff3af0 00000000`00000001 : fffff880`055cbddd fffffa80`09478540 fffffa80`09680030 00000000`ffffffff : asmtxhci+0x47afc
    fffff880`02ff3af8 fffff880`055cbddd : fffffa80`09478540 fffffa80`09680030 00000000`ffffffff fffff880`009f3f40 : 0x1
    fffff880`02ff3b00 fffffa80`09478540 : fffffa80`09680030 00000000`ffffffff fffff880`009f3f40 fffffa80`09478a90 : asmtxhci+0x3fddd
    fffff880`02ff3b08 fffffa80`09680030 : 00000000`ffffffff fffff880`009f3f40 fffffa80`09478a90 fffff880`055da516 : 0xfffffa80`09478540
    fffff880`02ff3b10 00000000`ffffffff : fffff880`009f3f40 fffffa80`09478a90 fffff880`055da516 fffffa80`09680030 : 0xfffffa80`09680030
    fffff880`02ff3b18 fffff880`009f3f40 : fffffa80`09478a90 fffff880`055da516 fffffa80`09680030 fffffa80`0971da68 : 0xffffffff
    fffff880`02ff3b20 fffffa80`09478a90 : fffff880`055da516 fffffa80`09680030 fffffa80`0971da68 fffffa80`0971da68 : 0xfffff880`009f3f40
    fffff880`02ff3b28 fffff880`055da516 : fffffa80`09680030 fffffa80`0971da68 fffffa80`0971da68 fffffa80`0971da68 : 0xfffffa80`09478a90
    fffff880`02ff3b30 fffffa80`09680030 : fffffa80`0971da68 fffffa80`0971da68 fffffa80`0971da68 fffff880`009f3f40 : asmtxhci+0x4e516
    fffff880`02ff3b38 fffffa80`0971da68 : fffffa80`0971da68 fffffa80`0971da68 fffff880`009f3f40 00000000`00000000 : 0xfffffa80`09680030
    fffff880`02ff3b40 fffffa80`0971da68 : fffffa80`0971da68 fffff880`009f3f40 00000000`00000000 fffff880`055d344c : 0xfffffa80`0971da68
    fffff880`02ff3b48 fffffa80`0971da68 : fffff880`009f3f40 00000000`00000000 fffff880`055d344c fffffa80`0971da68 : 0xfffffa80`0971da68
    fffff880`02ff3b50 fffff880`009f3f40 : 00000000`00000000 fffff880`055d344c fffffa80`0971da68 00000000`00000001 : 0xfffffa80`0971da68
    fffff880`02ff3b58 00000000`00000000 : fffff880`055d344c fffffa80`0971da68 00000000`00000001 fffff880`055da3f7 : 0xfffff880`009f3f40
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  asmtxhci+1e2fe
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: asmtxhci
    
    IMAGE_NAME:  asmtxhci.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d709ad3
    
    STACK_COMMAND:  .cxr 0xfffff88002ff30f0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_asmtxhci+1e2fe
    
    BUCKET_ID:  X64_0x7E_asmtxhci+1e2fe
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 4
    Windows 7 Professional
    Thread Starter
       #5

    WOW THAT WAS QUICK!!! THANK YOU!!

    I will do that right now. Or should I just remove the program and drivers completely?

    also you you mean I need to download and install Intel® Smart Connect Technology drivers as well as the ASMEDIA XHCI Host Controller Driver or are they one and the same?

    thanks again, that is amazingly helpful
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    bellliam said:
    WOW THAT WAS QUICK!!! THANK YOU!!

    I will do that right now. Or should I just remove the program and drivers completely?

    also you you mean I need to download and install Intel® Smart Connect Technology drivers as well as the ASMEDIA XHCI Host Controller Driver or are they one and the same?

    thanks again, that is amazingly helpful
    I believe both are different. You're most welcome :)
      My Computer


  7. Posts : 4
    Windows 7 Professional
    Thread Starter
       #7

    always knew cappin jack sparrow was the man is there any way I can give you rep or vote or something to show my appreciation?
      My Computer


  8. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #8

    bellliam said:
    always knew cappin jack sparrow was the man is there any way I can give you rep or vote or something to show my appreciation?
    No worries. I'm just glad if the issue is resolved.
      My Computer


 

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