Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD running Plex Media Server, now NIC not working and locking up

15 Jul 2013   #31
doveman007

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by bobafetthotmail View Post
Just in case it wasn't clear, clearing CMOS =/ reflashing bios. The latter means doing a BIOS update to the latest version, as it erases the BIOS and creates it again hereby fixing a corrupted BIOS, while clearing CMOS just resets settings to factory default. It is risky, or not depending on what features has that board (double BIOS chips, additional stuff that allows you to reflash it agan from USB at boot, whatever)
No worries, I know that. I can see my reply was a bit unclear when I referred to flashing the BIOS again. What I meant is that I upgraded it to the latest version fairly recently, perhaps 1-2 months ago.

I had hoped we'd gotten the system stable now but unfortunately I just had another BSOD. It's a weird one as I'm 95% sure I decided to shut it down for the evening several hours ago but then I noticed that the lights were on and so switched on the monitor and there was a BSOD referring to teamviewervpn.sys. I can only think that it must have woken in response to a WOL signal from one of my other machines perhaps, although I guess it's possible it happened when I shutdown and I just didn't notice it hadn't completed successfully.

I haven't done the disc scan yet. I'll do that tomorrow as I don't want to leave the machine on overnight unattended.

Anyway, perhaps Arc can cast his expert eye over the dump for me. I've posted what Windows showed when I rebooted below:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: FFFFF9800573AD20
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88004292DB5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071613-15147-01.dmp
d:\wintemp\user\WER-21340-0.sysdata.xml

EDIT: I checked the SYSTEM log and I did indeed shutdown at 21:48 and the next restart was at 01:46, although I guess if it did restart and BSOD before loading Windows that might not show in the log.

I'm also wondering if perhaps this latest BSOD might be connected to my disabling Offline Files, SuperFetch and VSCS earlier. I'll probably need VSCS anyway as I think EaseUS ToDo Backup might need it, for doing System backups if not Data backups.


My System SpecsSystem Spec
.
16 Jul 2013   #32
doveman007

Windows 7 Ultimate x64
 
 

I've done a disk check on both the SATA and IDE HDDs now and they were fine.

The boot delay turned out to be due to a dodgy SATA cable on the ODD. I replaced it and it doesn't delay at that screen anymore.

I had another problem when I reconnected my IDE HDD and plugged my PCI tuner card in. When I booted, the keyboard was not functional at POST and when it automatically went to boot Windows it BSOD the first time and the second time said somthing about not having an ACPI compatible BIOS. I disconnected the IDE cable from the board and then it worked normally again, so I shutdown and replaced the IDE cable and now it seems to be OK, so it seems I might have had two dodgy cables, although it seems strange that would have caused these BSOD at boot as I'm not booting from the IDE HDD (add I had done a disk check in Windows with the IDE HDD and the old cable and that worked fine).

Regarding the latency issues, the author of LatencyMon has told me

"Your system appears to be OK. Regarding excessive hard disk usage and spikes under load, I suggest you make sure that your harddisks have enough free space and are not fragmented. You can use the standard Windows defragmentation tool for that. If fragmentation on your system is low and not a problem then I suggest considering if excessive paging might be the problem (take a look at your memory load, kill of processes that consume a lot of memory, etc.)"

My HDDs are defragged and have plenty of space, so that's not an issue. I also told him that I see tons of hard pagefaults from svchost.exe when analysing the disk with Windows defrag but no latency spikes and he replied

"Whether they are connected depends on the priority of the process that incurs the page fault. Defrag runs at lower or idle priority. In principle, only a real-time priority process/thread can compete and thus influence the interrupt to process latency measurements."

Which makes sense, although it doesn't get me any nearer to understanding why I'm getting latency spikes with MediaPortal, where it does matter as that's for playing media and having spikes during that could cause audio/video glitches. I guess I should ask on the MediaPortal forums if anyone knows anything about that.
My System SpecsSystem Spec
16 Jul 2013   #33
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The latest BSOD as you posted is caused by teamviewervpn.sys, TeamViewer VPN Adapter driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff9800573ad20, 2, 0, fffff88004292db5}

*** WARNING: Unable to verify timestamp for teamviewervpn.sys
*** ERROR: Module load completed but symbols could not be loaded for teamviewervpn.sys
Probably caused by : teamviewervpn.sys ( teamviewervpn+2db5 )

Followup: MachineOwner
---------
And the driver date is historically old.
Code:
fffff880`04290000 fffff880`0429d000   teamviewervpn T (no symbols)           
    Loaded symbol image file: teamviewervpn.sys
    Image path: \SystemRoot\system32\DRIVERS\teamviewervpn.sys
    Image name: teamviewervpn.sys
    Timestamp:        Thu Dec 13 14:52:09 2007 (4760F9C1)
    CheckSum:         00017C81
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
How do I update TeamViewer?
My System SpecsSystem Spec
.

16 Jul 2013   #34
doveman007

Windows 7 Ultimate x64
 
 

Thanks Arc. Is there any clue in there as to what the PC was doing at the time (i.e. waking in response to a WOL signal)?

I checked and there's an update from 8.0.19045 to 8.0.19617 so I've done that and now the driver File Version is v9.0.0.3 dated 06/06/2013, Product Version 2.1_rc4 9/3 (the digital signature timestamp is still 17/12/2007 though), which is quite a jump for a minor update and hopefully will prevent it happening again.
My System SpecsSystem Spec
16 Jul 2013   #35
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am not very sure about either of your questions, but what I can say that the remote control mechanism sometimes cause BSODs.
My System SpecsSystem Spec
16 Jul 2013   #36
doveman007

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
I am not very sure about either of your questions, but what I can say that the remote control mechanism sometimes cause BSODs.
OK, thanks.
My System SpecsSystem Spec
17 Jul 2013   #37
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

Quote   Quote: Originally Posted by doveman007 View Post
Which makes sense, although it doesn't get me any nearer to understanding why I'm getting latency spikes with MediaPortal, where it does matter as that's for playing media and having spikes during that could cause audio/video glitches. I guess I should ask on the MediaPortal forums if anyone knows anything about that.
Emphasis on "could". Do you experience such glitches or distorted audio? On some systems it's normal, or at least not severe enough to cause visible effects.

Quote:
I've disabled Offline Files, SuperFetch and VSCS. I don't have any of the others.
If the issue is still there you can enable them again.

Quote:
What I meant is that I upgraded it to the latest version fairly recently, perhaps 1-2 months ago.
I assume the latency problem was already present. If not, reverting to an older BIOS (just check the CPU compatibility first, if you revert to a too old BIOS it will stop recognizing the CPU) could solve it.

The way I see this, with all the jumpiness of the BIOS and machine starting on its own, and NIC hating IDE, there is a hardware issue somewhere, a buggy BIOS, damaged mobo, a malfunctioning PSU (yes, bad PSUs can power up the system out of the blue like that, some were even kick-started, that is you give a kick and the PSU powers up).

Btw, what are the voltages from the PSU? Check in BIOS after a while it has been on (restart) and from HWMonitor while running (note that the BIOS is likely the only one that is 100% right, the other can be off by some 20%).
Try to disconnect power from secondary stuff (the CD player or a secondary HDD, addon cards you can do without) to see if the voltages change (increase) and latency decreases.
Trying with another PSU would be cool, but I understand that it's a bit annoying.
My System SpecsSystem Spec
17 Jul 2013   #38
doveman007

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by bobafetthotmail View Post
Emphasis on "could". Do you experience such glitches or distorted audio? On some systems it's normal, or at least not severe enough to cause visible effects.
I'm probably more obsessed with this at the moment than I should be, because this is a system I'm building for my brother and once I've sent it to him, it's going to be next to impossible to check things like latency over the Net using TeamViewer. In some ways, it's perhaps easier to check for and eliminate latency issues (in theory anyway!) than to test every possible scenario to see if there's any audio/video glitches and if I've ensured there are no latency issues and my brother reports that he's experiencing glitches, at least I'll know it's not that and can look at settings/codecs, etc.

I'm not sure at the moment whether LatencyMon is just showing phantom readings though. If not, it would seem to suggest that DPC Latency Checker is pretty useless as it's not showing any of the latency spikes that LatencyMon is, so anyone just using that would think there is no latency problem and any issues they're having must be due to something else. On the other hand, if LatencyMon is only meant to be used with nothing else running, as the author initially suggested, then it's not much use for establishing whether any programs/activity are triggering latency spikes and DPC Latency Checker is probably more useful if there's no such restrictions with it.

Quote:
If the issue is still there you can enable them again.
OK, I've re-enabled SuperFetch and VSCS. I don't think I have any use for Offline Files, so I might as well leave that disabled.

Quote:
I assume the latency problem was already present. If not, reverting to an older BIOS (just check the CPU compatibility first, if you revert to a too old BIOS it will stop recognizing the CPU) could solve it.

The way I see this, with all the jumpiness of the BIOS and machine starting on its own, and NIC hating IDE, there is a hardware issue somewhere, a buggy BIOS, damaged mobo, a malfunctioning PSU (yes, bad PSUs can power up the system out of the blue like that, some were even kick-started, that is you give a kick and the PSU powers up).

Btw, what are the voltages from the PSU? Check in BIOS after a while it has been on (restart) and from HWMonitor while running (note that the BIOS is likely the only one that is 100% right, the other can be off by some 20%).
Try to disconnect power from secondary stuff (the CD player or a secondary HDD, addon cards you can do without) to see if the voltages change (increase) and latency decreases.
Trying with another PSU would be cool, but I understand that it's a bit annoying.
I think I flashed the latest BIOS before installing Windows, so I never looked at the latency with a previous version. I'll certainly try re-flashing the latest version, just in case something's got messed up and if I still have the same problems, try an earlier version. I've only got an Athlon II X4 630 in there, so it's unlikely the previous BIOS won't be compatible (I'll check first of course though).

Most of the time I've been running with only a single SATA HDD and had the latency issues still but I'll check the voltages as you suggest. Currently I've also got a SATA ODD and IDE HDD connected. I decided to remove the IDE ODD, mainly to tidy up the cabling and arrangement and because it's cheap enough for my brother to buy himself another SATA ODD if he wants. I've disabled the SATA3 for now as I'm not using it and it speeds up POST by eliminating the first screen and I figured I might as well disable anything I'm not using to see if it helps make the system more stable. If necessary, I'd be prepared to remove the IDE HDD and try and find a cheap SATA HDD (the IDE one is only 80GB, so I don't need anything special) but the BIOS doesn't actually allow me to disable the IDE controller (although I could of course disable it in Device Manager).

The PSU is a Seasonic G-360, which is supposedly a very good one using high quality components, so it should be fine but of course, even the best models have faulty units slip through the net. Unfortunately I don't really have a spare I can use (if the system was totally non-functional, I'd probably take the Antec CP-850 from my main system and test with that but I couldn't do that for any length of time to check stability as I need to use my main system).

I did wonder if the dodgy IDE cable could have been shorting some of the lines on the IDE connector and if this did share a PCI bus with the NIC, whether that could have been causing it to stop working temporarily but then I remembered that it happened with just the CF->IDE adapter plugged in, so it can't have been that.

However weird and redundant the "SATA IDE Combined Mode" BIOS option (which is now disabled) is, it seems unlikely that would cause the NIC to stop working, as it's obviously intended to be used by users and it seems unlikely the manufacturers would put in an option that breaks the NIC. Perhaps the "Aggressive Link State Power Management" option (also now disabled), was triggering the problem when an IDE device was connected though. Perhaps it's possible that Networx was somehow the final straw but I'll just have to see if it reoccurs. If so, it may well be there's a microfracture in the board being triggered by plugging in stuff to the IDE connector but it seems unlikely that this would then be corrected by unplugging it again.

If it does happen again, I'll double-check with the Dr Lan cable test in the BIOS, to see if it's just happening in Windows (should have done that before but I only discovered this test recently).
My System SpecsSystem Spec
17 Jul 2013   #39
gregrocker

 

Why do you need TeamViewer VPN. I'd uninstall the program and all remnants of that VPN and then reinstall the latest version.

Where did you get Ultimate and how is it activated? Please post back the output from http://go.microsoft.com/fwlink/?linkid=52012
My System SpecsSystem Spec
30 Jul 2013   #40
doveman007

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Why do you need TeamViewer VPN. I'd uninstall the program and all remnants of that VPN and then reinstall the latest version.

Where did you get Ultimate and how is it activated? Please post back the output from http://go.microsoft.com/fwlink/?linkid=52012
Sorry for the delay in replying. I needed to borrow the power lead from the PC to work on my brother's Raspberry Pi (which I'm also having problems with but that's another story) and frankly have been a bit reluctant to turn on the PC for fear of running into more problems but I guess I can't keep putting it off!

I'm not sure I do need the VPN component on this particular PC but nonetheless, it shouldn't be causing BSOD and works fine on other PCs (as does the other software that was causing BSOD, which fingers crossed have been resolved by tweaking the BIOS settings, etc). Hopefully updating Teamviewer has sorted that particular problem out anyway.

As for your questions. I bought Ultimate and activated it with Microsoft using my key. Output is below:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FX8WW-PGVVM-W69YC
Windows Product Key Hash: G0IoKNtQuZbGXRpYTtNcJHSLzAU=
Windows Product ID: 00426-OEM-9402076-14585
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {81C96419-83A1-465B-990C-7E216FE37F5C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81C96419-83A1-465B-990C-7E216FE37F5C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W69YC</PKey><PID>00426-OEM-9402076-14585</PID><PIDType>8</PIDType><SID>S-1-5-21-4142153632-2294863933-3660688552</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.80</Version><SMBIOSVersion major="2" minor="6"/><Date>20111227000000.000000+000</Date></BIOS><HWID>C4C40D00018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00188-020-714585-02-2057-7601.0000-1522013
Installation ID: 011233698945697890692972915495290251918235112246918961
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W69YC
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 30/07/2013 18:07:09

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAAABAAAAAwABAAEAln0mUUAKJByUshAz5oIUzqoOqlFYpualQho=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  AAFT            ALASKA        OEMAAFT 
  MCFG            ALASKA        A M I
  SSDT            AMD           POWERNOW
My System SpecsSystem Spec
Reply

 BSOD running Plex Media Server, now NIC not working and locking up




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD a month into new build (PLEX?)
Hey all first time caller. I am stumped running Windows 7 Ultimate 32bit on a Crucial SSD 240 Gb Drive with a few other drives. Getting overnight crashes around the same time the past 3 nights with BSOD code 7a I will attach mini dump . Have run CHKDSK which is clean and MEMX86 test which came back...
BSOD Help and Support
Plex Media Server port forwarding issue
Hi everyone dont really know staff which section this would go into, so I'm sorry if I posted in the wrong place. I am having so much problems trying to connect the Plex Media Server to my PC for my remote access. I've tried opening up a ports through my router and still no avail. I...
Network & Sharing
BSOD While Running Plex Media Server
I just built a media server and after I installed Plex Media Server, the system will either freeze or goto BSOD sometimes within minutes and other times after a few hours (idle or in use) if Plex Media Server is running. I exited out of Plex Media Server, ran Prime95 for 12 hours and no problems. ...
BSOD Help and Support
BSOD when downloading torrents, and running Plex
I have been experiencing some BSOD as I am downloading torrents on my laptop that is "running" as a media server for Plex. I tried analyzing the .dmp files, but I am not too knowledgeable, so I'm just going to upload them here, hopefully someone can help me figure it out. These are all .dmps from...
BSOD Help and Support
BSOD @ Random Times. Running SQL Server, could be related?
BSOD occurs randomly, sometimes 2-3 times a day, sometimes 2-3 times a week total. But generally always happens at least once per week. Been ongoing for over a year. I upgraded all my RAM. I have run the MemTest86 and it reported good. The BSOD was occurring before and after that RAM upgrade. ...
BSOD Help and Support
PS3 Media Server not working
Anyone else having trouble recognizing their PS3? I love this app! Did transcoding and everything I needed with little hassle. After my Win7 Upgrade, the app doesn't recoginize the PS3 and vice versa.
Media Center


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App