Random BSOD usually @ night/idle "Power_State_Driver_Failure" wn 7 Ult

Dollar Bill · 22 Jul 2013

Having random BSOD. Often screen completely black/blank. Must power off to restart.

Recent computer rebuild.

Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/14/2013 4:41:05 AM Enclosure Type: Desktop
Processor a Main Circuit Board b
3.50 gigahertz AMD FX-8320 Eight-Core
384 kilobyte primary memory cache
8192 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total) Board: ASUSTeK COMPUTER INC. SABERTOOTH 990FX R2.0 Rev 1.xx
Serial Number: 130107051700799
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 1302 11/14/2012
Drives Memory Modules c,d
4006.67 Gigabytes Usable Hard Drive Capacity
3081.14 Gigabytes Hard Drive Free Space

TSSTcorp CDDVDW SH-S203B SATA CdRom Device [Optical drive]

SAMSUNG HD753LJ [Hard drive] (750.16 GB) -- drive 1, s/n S13UJ1KPC23218, rev 1AA01107, SMART Status: Healthy
Samsung SSD 840 PRO Series [Hard drive] (256.06 GB) -- drive 3, s/n S12RNEAD318424K, rev DXM04B0Q, SMART Status: Healthy
ST31000528AS [Hard drive] (1000.20 GB) -- drive 2, s/n 9VP03XB7, rev CC34, SMART Status: Healthy
WDC WD20EARX-00PASB0 [Hard drive] (2000.40 GB) -- drive 0, s/n WD-WMAZA5986000, rev 51.0AB51, SMART Status: Healthy 16284 Megabytes Usable Installed Memory

Slot 'DIMM0' is Empty
Slot 'DIMM1' has 8192 MB (serial number 3727293)
Slot 'DIMM2' is Empty
Slot 'DIMM3' has 8192 MB (serial number B636825)
Local Drive Volumes

c: (NTFS on drive 3) * 255.95 GB 168.70 GB free
e: (NTFS on drive 3) 105 MB 65 MB free
f: (NTFS on drive 0) 2000.26 GB 1378.08 GB free
g: (NTFS on drive 1) 750.15 GB 744.44 GB free
h: (NTFS on drive 2) 1000.20 GB 789.85 GB free

* Operating System is installed on c:
Network Drives
None discovered

Arc · 22 Jul 2013

The BSOD is caused by ASMedia USB 3.0 Hub driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800fbfdbe0, fffff80000b9c3d8, fffffa8018fe7250}

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Probably caused by : asmthub3.sys

Followup: MachineOwner
---------

And the driver is old.

Code:

fffff880`04da0000 fffff880`04dc4000   asmthub3 T (no symbols)           
    Loaded symbol image file: asmthub3.sys
    Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
    Image name: asmthub3.sys
    Timestamp:        Thu Nov 03 08:30:32 2011 (4EB203D0)
    CheckSum:         0002C529
    ImageSize:        00024000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from ASMedia Technology Inc. ????

Otherwise you may get it from SABERTOOTH 990FX R2.0 - Motherboards - ASUS , Version 1.14.3.0 dated 2012.01.30.
Under Support > Download > USB

And, Disable USB Selective Suspend too.
USB Selective Suspend - Turn On or Off

Let us know the results.

Dollar Bill · 22 Jul 2013

Arc, I did what you said and I think it worked!!!!! Have been having USB problems also, that appear to be fixed now.

I did not connect the BSOD with the USB probs. Let me run for a few days and get back to you to be sure it is fixed.

YOU HAVE MADE MY DAY!!!! THANKS, Bill

Arc · 22 Jul 2013

Your BSODs were caused my the USB problems as I found.
You take your time and observe the situation. If there is something wrong again, let us know :)

Best way to check (for a 0x9F BSOD) ... put the computer to sleep. Then wake it up. See if it BSODs or not.

Dollar Bill · 22 Jul 2013

Arc said:

Your BSODs were caused my the USB problems as I found.
You take your time and observe the situation. If there is something wrong again, let us know :)

Best way to check (for a 0x9F BSOD) ... put the computer to sleep. Then wake it up. See if it BSODs or not.

set it for one minute and woke it up several times. worked perfectly!

Arc · 22 Jul 2013

Now you may go as you have planned :)

Dollar Bill said:

Let me run for a few days and get back to you to be sure it is fixed.