|10 Jul 2013||#1|
Intermittent Random Shutdowns, No BSODs or info in Event Viewer
Summary: computer is intermittently (but against my will) shutting down 'properly' (i.e. by trying to close open programs first), and also sometimes it crashes and generates a BSOD (which seems to be related to graphics card). I am currently trying to get the crashdumps off the machine.
Note it has shutdown 15 times today, but only 3 minidumps are available. It appears to be a combination of (a) 'legitimate' shutdowns and (b) crashes, hence why I'm wondering if there are two different problems here.
From the symptoms above, it might be that there are two or three separate problems here, especially given that some of the shutdowns happen outside of my windows install (e.g. when checking RAM).
I am in the process of trying to get the six BSODs off the PC (it keeps shutting down before I'm done) - 3 from today, but six this week.
I had a quick look at them in BlueScreenViewer and the following are mentioned as probable causes:
- dxgmms1.sys (all from today)
- ntoskrnl.sys (from one of the older crashdumps earlier this week)
I am also trying to get the info from SF_diagnostics_tool but again it reboots / crashes before I get it, even in safe mode.
Can someone please advise where to start in terms of identifying the causes of the 'full' or 'proper' shutdowns (which don't leave a crashdump or record in Event Viewer), and advise on how I work out if this is one problem or multiple problems combined. Any help is much appreciated.
|My System Specs|
|10 Jul 2013||#2|
atimdag.sys is relating to graphics driver. As you Blue screen in safe-mode, it may be hardware related.
Therefore maybe worth trying to disable your graphics card (if you are able),
which may stop your BSOD's so you can boot.
To disable GPU navigate to:
Start> Computer> system properties> device manager
Locate> Display Adapters and expand
Select your Graphics card
Right click and "disable" and it will ask you to confirm and reboot the system.
Can you now boot into Windows without BSOD?
To get your minidumps:
C:\Windows\minidump and upload the logs (again if you are able)
|My System Specs|
|13 Jul 2013||#3|
Thanks for your help.
Short reply - lots of random issues since I posted, but these SEEM to have ALL been fixed (along with the strange behaviour in my first post) by rebuilding the PC outside of the case. I wanted to test for a couple of days before posting back to check the system is now stable. I suspect a short caused the problems, which is surprising but the only logical conclusion I can come to given the steps I took (outlined in more detail below).
In any case, thanks for your help. If I get any further BSODs I will post them on this forum.
(full details below)
Since posting my message the following happened.
I have posted these steps in case they are useful to anyone else, and to explain why I have not uploaded the crashdumps. (I see a lot of people post in forums a random problem, then post back and say 'solved' without explaining to others what they did to get there. Therefore I have tried to give as much useful detail as possible in my post)
Also just for clarity, I want to add that the PC wasn't blue screening in safe mode but was instead doing a 'force close' shut down, triggered by something I still don't understand, and generating no crashdump.
|My System Specs|
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