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Windows 7: Frequent and random BSOD

11 Jul 2013   #1

Windows 7
 
 
Frequent and random BSOD

Hi!

I have now got these BSOD more and more frequently over last month or so. Now I get it several times a day.
I have all the updates and latest driver for the graphics. It is not related to any specific program and I don't play any games.

Please help, I haven't a clue what I should look for in these files.

Regards
Johan


My System SpecsSystem Spec
.

11 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

I suspect your installation may be counterfeit. Which may (or may not) be the root of your BSOD's.

If you upload the following file, we can be 100% certain:

1. Download and save this tool to your desktop:

http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

Cheers

Dave
My System SpecsSystem Spec
11 Jul 2013   #3

Windows 7
 
 

Ok?! That doesn't sound good... I have the code here:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CBG4J-8C6R2-TCVBD
Windows Product Key Hash: 6PX60gjAL/BLWe2bhoeSejdXJaw=
Windows Product ID: 00426-OEM-8992662-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {86F659A0-B5E6-47F1-A180-815F32F52776}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{86F659A0-B5E6-47F1-A180-815F32F52776}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TCVBD</PKey><PID>00426-OEM-8992662-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3546127990-856019272-637719994</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>Fh3</Version><SMBIOSVersion major="2" minor="4"/><Date>20110804000000.000000+000</Date></BIOS><HWID>B5A63A07018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Programlicenstjänstens version: 6.1.7601.17514

Namn: Windows(R) 7, Ultimate edition
Beskrivning: Windows Operating System - Windows(R) 7, OEM_SLP channel
Aktiverings-ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Utökat produkt-ID: 00426-00178-926-600008-02-1053-7600.0000-1122013
Installations-ID: 015230681702545832407715625931338886821080459050386726
URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
Ofullständig produktnyckel: TCVBD
Licenstillstånd: Licensierad
Återstående antal Windows-omaktiveringar: 4
Betrodd tid: 2013-07-11 10:00:01

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIABQABAAEAAQADAAAAAQABAAEAln2O7vTRdxYIhcKPfIeUimoDmohWj/AXUNSLyEuHsEXqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
MSDM GBT GBTUACPI
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
SLIC GBT GBTUACPI


Does this help?
Regards
Johan
My System SpecsSystem Spec
.


12 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
Unfortunately the installation is non-genuine.
The Key is that of a Alienware OEM computer - and the motherboard is a retail one by Gigabyte.



The best course of action is to:
  • Purchase a legitimate Windows 7 licence.
  • Format the HDD.
  • Reinstall Windows and activate.
My System SpecsSystem Spec
12 Jul 2013   #5

Windows 7
 
 

That's bad!
It has worked in the same configuration for about two years so that's probably not the problem.

Any way, it is bought from a small local store mostly to be nice and to shop locally and this is what one get's for that!
Now I know why it was free of charge!
My System SpecsSystem Spec
12 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Sorry to hear that, but I am unable to help, site rules.

I would suggest returning it or contacting the store you bought it from, if possible, and ask them for a genuine copy of Window 7
as you have been informed it is counterfeit. Providing it is under warranty? If not and its a local store they may not want a bad reputation
so it is worth the ask. If they are a decent outfit, then it shouldn't be a problem.

Good luck!

Dave
My System SpecsSystem Spec
12 Jul 2013   #7

Windows 7
 
 

I understand totally about rules. They are to be followed.

I have no warranty left and the store went out of business for a year ago, not surprisingly perhaps...
I will try and find a second hand license to buy from someone that has upgraded to Win8. That should work.

Thank's for your assistance and information though!

Regards
Johan
My System SpecsSystem Spec
12 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

No problem, here is a guide on Windows licenses, as buying a second hand license may not make it valid on your system,
depending on the type, please read:

Windows License Types Explained.

Each Windows license type confers rights and imposes restrictions on its use. This is a brief summary of the license types
most often discussed in this forum. Your license type can be determined by running the MGADiag Tool and inspecting the
report. Look for the two lines that are similar to:

Windows Product ID Type: 5
Windows License Type: Retail



Most common license types:
- KMS Client and Volume MAK

- OEM SLP and COA SLP

- OEM System Builder

- Retail



Explanations:

- KMS Client and Volume MAK product keys, are volume license keys that are not-for-resale.
They are issued by organizations for use on client computers associated in some way with the organization.
Volume license keys may not be transferred with the computer if the computer changes ownership.
Consult your organization or the Volume Licensing Service Center for help with volume license keys.

https://www.microsoft.com/licensing/...ls.aspx?id=127

- OEM SLP and COA SLP product keys, are issued by large computer manufacturers and use SLP
(System Locked Pre-installation) technology to bind the license to the original motherboard via the BIOS and software.

The OEM SLP keys self-activate if the corresponding data in the BIOS is correct. OEM SLP keys, which the user
can read in the MGADiag report or software like KeyFinder, cannot be used by the end user to manually activate
Windows. The COA SLP key is printed on a sticker affixed to the side of the computer case (desktops), or on the
bottom of the case (laptops), or in the battery compartment (newer laptops). This is the key for the user to enter
manually should he need to activate Windows himself.

- OEM System Builder, product keys are for use by smaller system builders, computer shops, consultants, and
others who provide computers and services to their customers. A system builder is defined by the System Builder
license as "an original equipment manufacturer, an assembler, a refurbisher, or a software pre-installer that sells the
Customer System(s) to a third party." A person who builds a computer for his own use or for friends and family is not
a system builder as defined by the System Builder license. The correct license for these cases is Retail.
OEM keys are not-for-resale and may not be transferred to another computer. They may, however, be transferred
with the computer if the computer is transferred to new ownership.

- Retail, product keys are what the customer gets when he buys a Full Packaged Product (FPP), commonly known
as a "boxed copy", of Windows from a retail merchant or purchases Windows online from the Microsoft Store.

The term "retail" used in licensing has nothing to do with how the user purchases Windows, however, but refers to
certain rights granted by retail licenses. A retail license may be transferred to another computer so long as the
number of computers licensed does not exceed the licensing limit. In most cases, the limit is one.

Some retail licenses are not-for-resale. Licenses obtained from a subscription such as MSDN, TechNet, BizSpark,
and complimentary copies are not-for-resale. Subscription and complimentary licenses are transferrable to a new
computer by the subscriber/recipient only. They may not be transferred with a computer that changes ownership.
Such licenses are classified as "retail" because, unlike OEM licenses, they are transferrable to a different computer.

Retail licenses may be either Upgrade licenses or Full Rights licenses. Microsoft uses "upgrade" to mean both an
installation methodology and a licensing right. Don't confuse the two meanings. As a licensing right "upgrade"
means that the customer is given credit (residual value) for the old Windows license because it is being
superseded by the new upgrade license. Upgrade licenses are sold at a reduced price compared to the Full Rights
license for this reason. However, the user must own a previous Windows license qualifying for the upgrade in order
to take advantage of the reduced price. Further, the user may not re-use the old, superseded license.

Full Rights retail licenses do not supersede a preceding license regardless of how the software is installed.

Hope this helps

cheers

Dave
My System SpecsSystem Spec
12 Jul 2013   #9

Windows 7
 
 

Wow, that's a lot of things to look out for! Had no idea it was so complicated. Well I now know what to ask for any way so I don't get fooled again.

Nice info.
Thanks!
My System SpecsSystem Spec
12 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Your welcome If you experience any further issues once you have a genuine installation
please feel free to pop back and we can then help you out.

cheers

Dave
My System SpecsSystem Spec
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