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Windows 7: BSOD playing games as well as frequent monitor blackout

11 Jul 2013   #1

Windows 7 Home Premium 64bit
BSOD playing games as well as frequent monitor blackout


Recently i have been getting BSOD while playing games and watching videos. Monitor blackout happens occasionally, with me having to restart the computer in order to get the screen back. I thought it might have been a software issue so i went and reinstalled the drivers, but to no avail. Im am suspecting it might be a hardware problem, but i cannot confirm it and i wont want to spend the unnecessary money unless hardware is really the issue.

Any help would be greatly appreciated. Thanks!

My System SpecsSystem Spec
11 Jul 2013   #2
x BlueRobot


Welcome to the forums,

BugCheck 116, {fffffa80135e63a0, fffff88007191700, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8ed700 )
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`068a4000 fffff880`07389000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 10:06:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

Please follow these steps:Note: Please do not hesitate to ask if you have problems or concerns with the troubleshooting steps within the listed guide.

7: kd> !error ffffffffc000009a
Error code: (NTSTATUS) 0xc000009a (3221225626) - Insufficient system resources exist to complete the API.
This exception code usually indicates a pool leak by device drivers, or some system resource related issue.

I would recommend rolling back to the previous WHQL driver.


Start Menu\Programs\Tune Up Utilities
Start Menu\Programs\TuneUp Utilities 2012
Start Menu\Programs\TuneUp Utilities 2012\All functions
Removal Tool: Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

Windows 7 doesn't require any programs which make changes to the operating system and registry, these programs tend to cause problems by modifying and deleting files.
Windows is a closed source system. Developers of registry cleaners do not have the core code of Windows 7 and are not working on definitive information, but rather they are going on past knowledge and experience. Automatic cleaners will usually have to do some guesswork.

Modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. No registry cleaner is completely safe and the potential is ever present to cause more problems than they claim to fix.

Registry cleaners cannot distinguish between good and bad. If you run a registry cleaner, it will delete all those keys which are obsolete and sitting idle; but in reality, those keys may well be needed by some programs or windows at a later time.

Windows 7 is much more efficient at managing the registry than previous Windows versions. If you run any other registry cleaner and do not know precisely what you are doing, you will have problems down the road. There are no gains to be had from using a registry cleaner and the risk is great.

Start Menu\Programs\AVG
AVG is known to cause BSODs with Windows 7, please remove this program completely using the AVG Removal Tool, and then install and run full scans with these free alternatives which work best with the operating system, due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
11 Jul 2013   #3

Windows 7 Home Premium 64bit

So far i turned off the registry editing part of Tuneup and rolled back the graphic card drivers and everything went back to normal. Turned out to be a serious driver issue.

Thanks so much BlueRobot!

EDIT: I was happy for nothing. Computer still crashed showing the exact same errors. I doubt its AVG or tuneup as i have been using them with other win7 computers and they are fine. is it the hardware?
My System SpecsSystem Spec

12 Jul 2013   #4
x BlueRobot


Could please upload the new dump files?

Registry cleaners do no absolute good at all.
My System SpecsSystem Spec

 BSOD playing games as well as frequent monitor blackout

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