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Windows 7: Frequent Restarting, Occasional BSOD, Trouble Booting Normally

11 Jul 2013   #1

Windows 7
 
 
Frequent Restarting, Occasional BSOD, Trouble Booting Normally

So, I came back to my computer after leaving it on, and it was shut down. When trying to reboot normally, it was freezing at the "Starting Windows" screen. I could successfully boot into Safe mode, but not with networking. I then posted a thread here:

Windows hangs at startup (you can read what I did in there)

So I was still having trouble booting, and it booted a few times "normally". However, things were not normal: no network, sound, or other basic features. Also, MSE was uninstalled. So I thought it was a virus. I reinstalled MSE and it detected a virus. I got help for this here: Win64/sirefef Virus (again) - TechSpot Forums and my computer starting booting normally again and it was determined my computer never had a virus. Things seemed back to normal...

Then my computer started freezing and just going black and restarting. Sometimes when restarting I would get a BSOD, sometimes I would hang at "Starting Windows", and sometimes it would boot just fine. After booting fine, a BSOD or restart would occur a minute after booting, and it has lasted as long as 3 hours before any problems.

So right now, I am still having constant reboots, occasional BSOD, and sometimes after a reboot my computer hangs at "Starting Windows". The reboots seem to have no pattern, but many have come when just browsing Chrome. Any help would be appreciated! Here are my computer specs: Series 7 Chronos - TECH SPECS | SAMSUNG

I attached the file requested.


My System SpecsSystem Spec
.

11 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

The MSINFO32 is incomplete .... upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Let us know the results.

______________________________________________________________________________
BSOD ANALYSIS:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800caa14e0, fffff880044a1af4, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7af4 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800caa14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880044a1af4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7af4
fffff880`044a1af4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`04230888 fffff880`06325054 : 00000000`00000116 fffffa80`0caa14e0 fffff880`044a1af4 00000000`00000000 : nt!KeBugCheckEx
fffff880`04230890 fffff880`06324d5e : fffff880`044a1af4 fffffa80`0caa14e0 fffffa80`0bc37960 fffffa80`0c79a010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`042308d0 fffff880`044fef13 : fffffa80`0caa14e0 00000000`00000000 fffffa80`0bc37960 fffffa80`0c79a010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`04230900 fffff880`04528cf1 : 00000000`ffffffff 00000000`00000435 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`042309e0 fffff880`04527437 : 00000000`00000102 00000000`00000008 00000000`00000435 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04230a10 fffff880`044fa2d2 : ffffffff`ff676980 fffffa80`0c79a010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`04230ab0 fffff880`04526ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0ba4e328 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`04230bc0 fffff800`0352fede : 00000000`02083852 fffffa80`0bc3da00 fffffa80`07321890 fffffa80`0bc3da00 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04230c00 fffff800`03282906 : fffff880`031d7180 fffffa80`0bc3da00 fffff880`031e20c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04230c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7af4
fffff880`044a1af4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7af4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f8e9004

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`0449a000 fffff880`044ef000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 18 15:27:24 2012 (4F8E9004)
    CheckSum:         0005E584
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Jul 2013   #3

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Arc

I had him update his Graphic card driver from the Samsung website cause the one from AMD wouldn't install on his other thread .
My System SpecsSystem Spec
.


11 Jul 2013   #4

Windows 7
 
 

Installing those drivers didn't work.

But I went to run a burn test, and I noticed that it was using my integrated graphics card. I told that program to use my dedicated, but it still only recognizes my integrated. Should I run this burn test with my integrated? I can't figure out how to get it to use my dedicated.

I am going to move on to the RAM test overnight.

My computer always has felt hot, with the processor idling at low 60s C, reaching maxes of like 75 C. I ran a stress test yesterday and it was steady with no error at mid 90s. I will get you a Speccy summary later.

I am not overclocking.

I am unsure how to use that link for the PSU.

I attached the MSINFO file requested.

EDIT: Since I installed the driver Vista linked me (Windows hangs at startup) I have not had a reboot if that means anything.
My System SpecsSystem Spec
11 Jul 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Try to disable the integrated graphics and then run furmark?

What exactly happens when you click the driver auto-detect button on AMD's page?
My System SpecsSystem Spec
11 Jul 2013   #6

Windows 7
 
 

When disabling my integrated graphics card, my computer resolution got all funky and Furmark wouldn't even open.

I attached a picture of the error for the AMD automatic driver install program.
My System SpecsSystem Spec
11 Jul 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you change the settings inside the bios ? Disable integrated video
My System SpecsSystem Spec
11 Jul 2013   #8

Windows 7
 
 

I am not sure how to do that.
My System SpecsSystem Spec
11 Jul 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Is there a switch on the side of the laptop or software ?
My System SpecsSystem Spec
11 Jul 2013   #10

Windows 7
 
 

Not that I know of.
My System SpecsSystem Spec
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 Frequent Restarting, Occasional BSOD, Trouble Booting Normally




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