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Windows 7: BSOD as system sleeps


11 Jul 2013   #1

Windows 7 Home Premium 64-bit SP1
 
 
BSOD as system sleeps

Hi,

I've had the same issue several times over the last few days. As I open up my laptop's screen, I get the message that the system recovered from an unexpected shutdown. I assume that this is happening when the computer goes to sleep as I shut the screen. The system hasn't crashed while actively using it yet.

I'm uploading the crash log -- let me know if any additional details would help.

Thanks!

My System SpecsSystem Spec
.

12 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Start by freeing up the start up:
Startup Programs - Change
Your antivirus is the only thing that's really needed there.

Avast! antivirus is often a cause of BSOD's. I would remove it with the Avast! uninstall tool and replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make a full scan separately:
avast! Uninstall Utility | Download aswClear for avast! Removal
Microsoft Security Essentials - Microsoft Windows
Malwarebytes Free

Make scans with the following:

Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

ESET online scanner - Online Virus Scanner Eset

Run a system file check and disk check on your Hard drives:
SFC /SCANNOW Command - System File Checker
Disk Check

Test RAM with memtest86+:
RAM - Test with Memtest86+
Pay close attention to part 3 of the tutorial "If you have errors"

Check for an update on your Synaptics Touchpad Driver:
Driver Reference Table - SynTP.sys

Bugcheck
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006cb3060, fffff80000b9c3d8, fffffa801024f7d0}

Probably caused by : ACPI.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006cb3060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa801024f7d0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79294

MODULE_NAME: ACPI

FAULTING_MODULE: fffff88000ed5000 ACPI

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_SynTP_IMAGE_ACPI.sys

BUCKET_ID:  X64_0x9F_3_SynTP_IMAGE_ACPI.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa801024f7d0
Irp is active with 9 stacks 8 is current (= 0xfffffa801024fa98)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a3d2c70 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800cbc07c0    

			Args: 00000000 00000000 00000000 00000000
My System SpecsSystem Spec
12 Jul 2013   #3

Windows 7 Home Premium 64-bit SP1
 
 

Thanks, I did most of those steps and cleaned up what I could -- we'll see how it turns out. I was hesitant to update the Synaptics Driver as my Windows software says it's up to date (when I go to 'Update Device Drivers' and click 'Update Driver Software...' after right-clicking the Synaptics pointer).

Is it common for Windows to say a driver is up-to-date but for it to still need an update?
My System SpecsSystem Spec
.


12 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by shlshh View Post
Is it common for Windows to say a driver is up-to-date but for it to still need an update?
Yes sometimes.

Anyway, let us know if you get more BSOD's.
My System SpecsSystem Spec
26 Aug 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Do you still have bsod problems?
My System SpecsSystem Spec
Reply

 BSOD as system sleeps




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