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Windows 7: BSOD Randomly PxHlpa64.sys+3074

12 Jul 2013   #1
NomadsBoy

Windows 7 Home Premium 64-Bit
 
 
BSOD Randomly PxHlpa64.sys+3074

Hello, I have had this computer for ever and not until a year ago it started doing this. It at first was like once every month. Now it is becoming daily and it is time I fix it.

What I did was got BlueScreenView to read my Dumps and get information on what was causing the issue. From what I got was this:
hal.dll+12a3b
ntoskrnl.exe+18c443
Bug Check Code: 0x00000124

I researched and it turned out of a possibility of being a hardware issue. Now, my computer is a laptop so first thing I read and suspected was over heating. Today, I built a custom cooler with 3 fans. Each going to different areas of the pc. This lowered temperatures very well but did not fix the issue.

So, I ran a MemTest that I installed on a USB and did not get any errors. It passed

Once I did that I read something here:
BSOD - Win7 x64 - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe+75c00 - Microsoft Community

about running verifier to seek out what specific driver was wrong. I did this and got a new BSOD instantly after restarting. Here is the info:
ntoskrnl.exe ntoskrnl.exe+5034ec fffff800`03611000 fffff800`03bf7000 0x005e6000 0x5147d9c6 3/18/2013 11:21:42 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18113 (win7sp1_gdr.130318-1533) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

PxHlpa64.sys PxHlpa64.sys+3074 fffff880`0131b000 fffff880`013271a0 0x0000c1a0 0x4f96e245 4/24/2012 1:26:29 PM PxHlpa64 Px Engine Device Driver for 64-bit (x86-64)

Please if you can help me with this issue as I do not know what to do. Down below is a collection of all my Minidumps as far as the beginning of June:

June 6th:
https://dl.dropboxusercontent.com/u/...3-49904-01.dmp

June 7th:
https://dl.dropboxusercontent.com/u/...3-44257-01.dmp

June 17th:
https://dl.dropboxusercontent.com/u/...3-48266-01.dmp

June 18th:
https://dl.dropboxusercontent.com/u/...3-50918-01.dmp

June 23rd:
https://dl.dropboxusercontent.com/u/...-166421-01.dmp

July 1st:
https://dl.dropboxusercontent.com/u/...3-50310-01.dmp

July 2nd:
https://dl.dropboxusercontent.com/u/...3-49389-01.dmp

July 11th:
https://dl.dropboxusercontent.com/u/...3-57423-01.dmp

Now this is the one that is different. The one that crashed using Verifier to find the drive:
July 12th:
https://dl.dropboxusercontent.com/u/...3-52884-01.dmp


My System SpecsSystem Spec
.

12 Jul 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

NomadsBoy welcome to SevenForums

This driver PxHlpa64.sys has to do with burning software

Software that use this driver . Either uninstall the program or reinstall
My System SpecsSystem Spec
12 Jul 2013   #3
NomadsBoy

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
NomadsBoy welcome to SevenForums

This driver PxHlpa64.sys has to do with burning software

Software that use this driver . Either uninstall the program or reinstall
Thanks for responding I am nearly 100% sure it is Roxio Software because now that I think back these issues started when I bought the software. I will report back and see if this fixes the issue. THANK YOU SO MUCH!!
My System SpecsSystem Spec
.


12 Jul 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You're welcome .
My System SpecsSystem Spec
12 Jul 2013   #5
NomadsBoy

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
You're welcome .
Sad to say the BSOD still continue. I uninstalled EVERY single Burning software I had related to dvds. Then I got another BSOD. Doing the verifier method I got RTKVHD64.sys From looking it is my sound card driver. I am going to uninstall it and reinstall it to see if this fixes the issue.
My System SpecsSystem Spec
12 Jul 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Use this driver instead of the old one

Click here Sound Card Driver
My System SpecsSystem Spec
12 Jul 2013   #7
NomadsBoy

Windows 7 Home Premium 64-Bit
 
 

Thanks, I am installing it now
My System SpecsSystem Spec
12 Jul 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You're welcome . If you get any more BSODs upload them using the SFDiag tool

SFDiag Tool can be found here Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
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 BSOD Randomly PxHlpa64.sys+3074




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