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Windows 7: Multiple different BSOD - crash dumps attached

12 Jul 2013   #1

Windows 7 Ultimate 64-bit
 
 
Multiple different BSOD - crash dumps attached

Hi folks

I have a computer that I'm getting my hands on later this afternoon that has been experiencing multiple BSOD events daily. I've attached the most recent 6 crash dumps, each of which seems to indicate something different. I'd appreciate another set of eyes on these with any hints/tips/advice. Some seem to be drivers, some hardware but I was surprised when looking at them that there were so many different causes. There may be others further back that are different than these too, but I've not checked yet - six seemed enough for now...

If anyone has time to take a look for me, I'd be very grateful. Thanks


My System SpecsSystem Spec
.

12 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Grab all and post a complete report: Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
13 Jul 2013   #3

Windows 7 Ultimate 64-bit
 
 

Ok, I managed to get my hands on the machine. Attached is the full report. Thanks for the help. In the meantime I'm going to run a memory test - will advise on that in due course.

Let me know if there's anything else that might help track this down. Thanks again.
My System SpecsSystem Spec
.


13 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

My System SpecsSystem Spec
13 Jul 2013   #5

Windows 7 Ultimate 64-bit
 
 

Here's the info. Interrupted the memory test, but no errors had been indicated thus far. Will run it again overnight and report if issues found in the morning.


Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {468C8742-8B91-4A8F-A45A-BA21459AB72B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Pat\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{468C8742-8B91-4A8F-A45A-BA21459AB72B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-684942994-2823087201-4262456987</SID><SYSTEM><Manufacturer>Shuttle Inc.</Manufacturer><Model>SA76</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100823000000.000000+000</Date></BIOS><HWID>F7B83607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65913</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0982011
Installation ID: 019923476944039151191743458632208186093204250016990710
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/13/2013 11:26:59 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAJJQSEcCuVPIEhkjeEFb0lD7bGHk=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   082310  APIC1846
  FACP   082310  FACP1846
  SRAT   AMD     FAM_F_10
  HPET   082310  OEMHPET 
  MCFG   082310  OEMMCFG 
  SLIC   HPQOEM  SLIC-MPC
  OEMB   082310  OEMB1846
  SSDT   A M I   POWERNOW
My System SpecsSystem Spec
14 Jul 2013   #6

Windows 7 Ultimate 64-bit
 
 

Memory test has been running all night and after 8 passes there are no indicated errors. Let me know if there's any further info that may help. Thanks
My System SpecsSystem Spec
14 Jul 2013   #7

Windows 7 Ultimate 64-bit
 
 

Just ran a stress test with Prime95. Didn't last long before it crashed. Different cause in the crash dump again. I've attached the dump. I'm leaning towards the motherboard being faulty. Any thoughts?
My System SpecsSystem Spec
15 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The installation is counterfeit
It's using the Infamous Lenovo Stolen Key which was never legally activated - and a hacker's Activation Exploit to circumvent Ativation/validation requirements.

You need to reformat and reinstall using legitimate media and Key
My System SpecsSystem Spec
15 Jul 2013   #9

Windows 7 Ultimate 64-bit
 
 

Thanks for pointing that out. I hadn't got that far, but this would explain why the guy that set this machine up doesn't have Windows Updates turned on. Geez.

Would this be the cause of the BSOD though? The person who owns this machine has an identical one (which also has a counterfeit license) and they've not had any trouble with that one (as far as BSOD is concerned).
My System SpecsSystem Spec
16 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's impossible to be certain that any machine with an Activation Exploit present is clean - it's effectively a rootkit itself. That's why we always recommend a reformat/reinstall with genuine media and Key before even attempting to troubleshoot anything else.
My System SpecsSystem Spec
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 Multiple different BSOD - crash dumps attached




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