Multiple different BSOD - crash dumps attached

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  1. Posts : 7
    Windows 7 Ultimate 64-bit
       #1

    Multiple different BSOD - crash dumps attached


    Hi folks

    I have a computer that I'm getting my hands on later this afternoon that has been experiencing multiple BSOD events daily. I've attached the most recent 6 crash dumps, each of which seems to indicate something different. I'd appreciate another set of eyes on these with any hints/tips/advice. Some seem to be drivers, some hardware but I was surprised when looking at them that there were so many different causes. There may be others further back that are different than these too, but I've not checked yet - six seemed enough for now...

    If anyone has time to take a look for me, I'd be very grateful. Thanks
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Grab all and post a complete report: Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 7
    Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    Ok, I managed to get my hands on the machine. Attached is the full report. Thanks for the help. In the meantime I'm going to run a memory test - will advise on that in due course.

    Let me know if there's anything else that might help track this down. Thanks again.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4
      My Computer


  5. Posts : 7
    Windows 7 Ultimate 64-bit
    Thread Starter
       #5

    Here's the info. Interrupted the memory test, but no errors had been indicated thus far. Will run it again overnight and report if issues found in the morning.


    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {468C8742-8B91-4A8F-A45A-BA21459AB72B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Pat\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{468C8742-8B91-4A8F-A45A-BA21459AB72B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-684942994-2823087201-4262456987</SID><SYSTEM><Manufacturer>Shuttle Inc.</Manufacturer><Model>SA76</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100823000000.000000+000</Date></BIOS><HWID>F7B83607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65913</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0982011
    Installation ID: 019923476944039151191743458632208186093204250016990710
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 7/13/2013 11:26:59 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAJJQSEcCuVPIEhkjeEFb0lD7bGHk=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082310  APIC1846
      FACP   082310  FACP1846
      SRAT   AMD     FAM_F_10
      HPET   082310  OEMHPET 
      MCFG   082310  OEMMCFG 
      SLIC   HPQOEM  SLIC-MPC
      OEMB   082310  OEMB1846
      SSDT   A M I   POWERNOW
      My Computer


  6. Posts : 7
    Windows 7 Ultimate 64-bit
    Thread Starter
       #6

    Memory test has been running all night and after 8 passes there are no indicated errors. Let me know if there's any further info that may help. Thanks
      My Computer


  7. Posts : 7
    Windows 7 Ultimate 64-bit
    Thread Starter
       #7

    Just ran a stress test with Prime95. Didn't last long before it crashed. Different cause in the crash dump again. I've attached the dump. I'm leaning towards the motherboard being faulty. Any thoughts?
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The installation is counterfeit
    It's using the Infamous Lenovo Stolen Key which was never legally activated - and a hacker's Activation Exploit to circumvent Ativation/validation requirements.

    You need to reformat and reinstall using legitimate media and Key
      My Computer


  9. Posts : 7
    Windows 7 Ultimate 64-bit
    Thread Starter
       #9

    Thanks for pointing that out. I hadn't got that far, but this would explain why the guy that set this machine up doesn't have Windows Updates turned on. Geez.

    Would this be the cause of the BSOD though? The person who owns this machine has an identical one (which also has a counterfeit license) and they've not had any trouble with that one (as far as BSOD is concerned).
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    It's impossible to be certain that any machine with an Activation Exploit present is clean - it's effectively a rootkit itself. That's why we always recommend a reformat/reinstall with genuine media and Key before even attempting to troubleshoot anything else.
      My Computer


 
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