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BSOD while casual surfing
The logs are made via SF_Diagnostic_Tool and attached, please help.
The logs are made via SF_Diagnostic_Tool and attached, please help.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc= Windows Product ID: 00426-OEM-8992662-00173 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {7491C61F-BA2E-4223-B4CF-41A0E5060FAC}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{7491C61F-BA2E-4223-B4CF-41A0E5060FAC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2554070957-450740933-3410023704</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>X55VD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>X55VD.302</Version><SMBIOSVersion major="2" minor="7"/><Date>20120611000000.000000+000</Date></BIOS><HWID>72DF3807018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00178-926-600173-02-1033-7601.0000-3142012 Installation ID: 017611874651388903579781638706455443173453191320493570 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: VKM6G License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 13/07/2013 17:58:29 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAIAAQABAAIAAAABAAAAAwABAAEA6GHsD65JdxZ0Ip5YWvgid3oLYPHm5rpGLnM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC _ASUS_ Notebook FACP _ASUS_ Notebook HPET _ASUS_ Notebook MCFG _ASUS_ Notebook FPDT _ASUS_ Notebook ECDT _ASUS_ Notebook SSDT PmRef Cpu0Ist SSDT PmRef Cpu0Ist BGRT _ASUS_ Notebook SLIC _ASUS_ Notebook
That report looks OK to me - so long as the COA sticker on the case is for Windows 7 Ultimate.
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions).Code:DAEMON Tools Lite "d:\program files (x86)\daemon tools lite\dtlite.exe"
Uninstall your current antivirus as it contributes to BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:Code:Start Menu\Programs\avast! Free Antivirus
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Microsoft Security Essentials - Microsoft Windows
Malwarebytes Free
- Do not start the trial version of MalwareBytes
Reduce items at start up:
Your Antivirus software is basically whats just needed there.
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker
Run Disk Check in Windows 7 for Bad Sectors & Errors
Test and Diagnose RAM Issues with Memtest86+:
Pay close attention to part 3 of the tutorial "If you have errors"