BSOD while casual surfing


  1. Posts : 2
    windows 7
       #1

    BSOD while casual surfing


    The logs are made via SF_Diagnostic_Tool and attached, please help.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 2
    windows 7
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
    Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
    Windows Product ID: 00426-OEM-8992662-00173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7491C61F-BA2E-4223-B4CF-41A0E5060FAC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7491C61F-BA2E-4223-B4CF-41A0E5060FAC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2554070957-450740933-3410023704</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>X55VD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>X55VD.302</Version><SMBIOSVersion major="2" minor="7"/><Date>20120611000000.000000+000</Date></BIOS><HWID>72DF3807018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600173-02-1033-7601.0000-3142012
    Installation ID: 017611874651388903579781638706455443173453191320493570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VKM6G
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 13/07/2013 17:58:29
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAIAAAABAAAAAwABAAEA6GHsD65JdxZ0Ip5YWvgid3oLYPHm5rpGLnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			_ASUS_		Notebook
      FACP			_ASUS_		Notebook
      HPET			_ASUS_		Notebook
      MCFG			_ASUS_		Notebook
      FPDT			_ASUS_		Notebook
      ECDT			_ASUS_		Notebook
      SSDT			PmRef		Cpu0Ist
      SSDT			PmRef		Cpu0Ist
      BGRT			_ASUS_		Notebook
      SLIC			_ASUS_		Notebook
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    That report looks OK to me - so long as the COA sticker on the case is for Windows 7 Ultimate.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Code:
    DAEMON Tools Lite "d:\program files (x86)\daemon tools lite\dtlite.exe"
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions).

    Code:
    Start Menu\Programs\avast! Free Antivirus
    Uninstall your current antivirus as it contributes to BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    • Do not start the trial version of MalwareBytes


    Reduce items at start up:
    Your Antivirus software is basically whats just needed there.

    Use the System File Checker tool and Run Disk Check:

    Test and Diagnose RAM Issues with Memtest86+:
    Pay close attention to part 3 of the tutorial "If you have errors"
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Were your bsod problems resolved?
      My Computer


 

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