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Windows 7: BSOD after software/program install or Windows Update

13 Jul 2013   #1

Windows 7 Pro 64bit
 
 
BSOD after software/program install or Windows Update

After installing a fresh copy of Windows 7 Pro 64bit, my Media Center PC is crashing either every couple of hours OR after a new program installation OR windows update. At first AVG antivirus was installed, I removed AVG and replaced with Windows Essentials. Seemed to lessen the hourly BSOD, but still having issues installing new software.

Since this PC is feeding every single TV in the house with Live TV it is getting annoying.

Thanks for any help!!

My System SpecsSystem Spec
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13 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply
My System SpecsSystem Spec
14 Jul 2013   #3

Windows 7 Pro 64bit
 
 

Hi Golden - Thanks for the reply. Here is the info you requested:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7043954F-AE80-4F9C-A8E2-32C966EDAAC4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7043954F-AE80-4F9C-A8E2-32C966EDAAC4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-631397451-862174110-4163419868</SID><SYSTEM><Manufacturer>INTEL</Manufacturer><Model>DZ77GA</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GAZ7711H.86A.0066.2013.0521.1509</Version><SMBIOSVersion major="2" minor="7"/><Date>20130521000000.000000+000</Date></BIOS><HWID>E8B03D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium,Embedded
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 4a8149bb-7d61-49f4-8822-82c7bf88d64b
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00170-972-900102-00-1033-7601.0000-1892013
Installation ID: 012511481642816575216714436196668166127491190790281534
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: J64XX
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/14/2013 2:34:41 PM

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1033-7601.0000-1872013
Installation ID: 021924780345809186165566823916040322186735591623968760
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/14/2013 2:34:41 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:8:2013 21:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAQABAAAABQABAAEAhFF8/hSWht6ezcZUAJvkq9xWdjdS5XD6mIqWYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DZ77GA
FACP INTEL DZ77GA
HPET INTEL DZ77GA
MCFG INTEL DZ77GA
FPDT INTEL DZ77GA
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SLIC _ASUS_ Notebook
My System SpecsSystem Spec
.


29 Jul 2013   #4

Windows 7 Pro 64bit
 
 

Had 4 RAM sticks, each 8 GB, totaling 32 GB. Found one bad RAM stick. Removed the bad stick and now running on 24 GB of system RAM just fine.
My System SpecsSystem Spec
Reply

 BSOD after software/program install or Windows Update




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