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Windows 7: BSOD on boot after Windows Updates

13 Jul 2013   #1

W7 Ult x32 & x64, W7 Home Prem x64, W7 Pro x64, XP Pro 32 & 64
 
 
BSOD on boot after Windows Updates

Lenovo G770 i5 // 4GB Ram // WD Scorpio Blue 750GB // Windows 7 Home Prem x64

Had not used laptop in ~4 months and started and ran fine earlier today.
  • Java updated
  • Malwarebytes updated
  • MSE updated; I believe a version update was installed.
  • Windows update ran with approximately 40 updates completed and restart required.
Rebooted system. Got to security login (this system uses facial recognition software), which was accepted and the system continued booting.

Got to where the 4 colors spin into the flag and it BSOD'd.

Have the following:
PAGE_FAULT_IN_NONPAGED_AREA
STOP: 0x00000050 (0xFFFFF880009AA000, 0x0000000000000000, 0xFFFFF8000308469A, 0x0000000000000000)

- Reboots in Safe Mode and attempts at System Repair all failed.
- Rebooted and stopped it from rebooting on failure so I could get the error.
- No dump file created.
- No system restore points found which seems odd as I know that was turned on and several updates have created them in the past.

Pulled and reseated RAM. Started with one clip then swapped for the other. No Joy. Ran built in memory test with no errors.

Pulled hard drive and ran as USB drive attached to another system. Ran chkdsk /f against all 3 partitions. Windows partition reported this info (just the tasty bits here):

CHKDSK is scanning unindexed files for reconnect to their original directory.
1 unindexed files scanned.
Recovering orphaned file msadc (108) into directory file 104.
0 unindexed files recovered.

.
.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.


No other errors or bad sectors.

Removed the hiberfil.sys and pagefile.sys from the Windows partition. No change.

Safe Mode gets to disk.sys and CLASSPNP.SYS then BSOD's.

Suggestions and instructions appreciated.


T








My System SpecsSystem Spec
.

13 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

warning   Warning
You will need a USB FLASH DRIVE


Tip   Tip
Download the Tool from a non infected PC


Farbar Recovery Scan Tool

Choose one that goes with your OS bit version . Save the file to a USB Flash drive

32-bit Version OS Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64


Note   Note
Click the button and right-click Computer .Select Properties . Look for System Type: which will say 32-bit Operating System or 64-bit Operating System


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select Repair Your Computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt

Select Command Prompt

In the command window type X:\FRST.exe (for x64 bit version type X:\FRST64.exe) and press Enter

Note   Note
Replace letter X with the drive letter of your flash drive.


Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command


Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

Note   Note
FRST.txt and Addition.txt files will be inside the root of the USB Flash Drive
My System SpecsSystem Spec
14 Jul 2013   #3

W7 Ult x32 & x64, W7 Home Prem x64, W7 Pro x64, XP Pro 32 & 64
 
 

Thank you for your reply!

No Addition.txt file, only FRST.txt. Cannot post as reply exceeds 20,000 character limit. Will attach file.

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 14-07-2013
Ran by SYSTEM on 14-07-2013 01:35:56
Running from G:\Utilities
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery



T
My System SpecsSystem Spec
.


14 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open Notepad :

Inside Notepad paste the highlighted text below .


start
LastRegBack: 2013-02-01 16:04
end


Click on File → Save As

Location : Save where the FRST64.exe is located ( G:\Utilities )
File Name : Fixlist.txt
Save as type : All Files

Click on the [ SAVE ] button

Open FRST64.exe again inside the System Recovery and click on the [ FIX ] button . Once complete it will create a new log called Fixlog.txt . Try to login normal mode and upload the Fixlog.txt
My System SpecsSystem Spec
14 Jul 2013   #5

W7 Ult x32 & x64, W7 Home Prem x64, W7 Pro x64, XP Pro 32 & 64
 
 

Yes. See original post please.

I take it the FRST file had no problems...?

T
My System SpecsSystem Spec
14 Jul 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I edited the Post #4 . I noticed you don't have any system restores
My System SpecsSystem Spec
14 Jul 2013   #7

W7 Ult x32 & x64, W7 Home Prem x64, W7 Pro x64, XP Pro 32 & 64
 
 

Yes, back in. Some things are not correct and I've lost IE and Gadgets. Silverlight says it's msi file is corrupt, even though it just downloaded it. I can't uninstall it because it can't find the installation file...? I think I'm going to just reload the system from scratch...

Fixlog attached.

Thanks for your help!

T
My System SpecsSystem Spec
14 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you reinstall the Silverlight ?
My System SpecsSystem Spec
Reply

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