BSOD's when exiting programs


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    BSOD's when exiting programs


    Hello,

    I've experienced several BSOD's for the past two weeks.
    I noticed that they happen when exiting certain programs such as - Sierrachart/Transact (both of these programs run together as one platform)- when pressing the X button to quit and after pressing YES to quit when asked by the program I get the bluescreens

    out of 5 BSOD's most of them were related to the problem above

    the other one or two BSOD's werent related to the problem above but I if a remember correct it happend while exiting a different program

    I've attached the dumps

    Thanks in advance for ur kind help!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    • Do not start the trial version of MalwareBytes

    You may also take a look at:

    Use the System File Checker tool and Run Disk Check:

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.

    Upload a screenshot using:
    For how to upload a screenshot or file, read here

    Test your Hard Drive by running:

    Test and Diagnose RAM Issues with Memtest86+:
    Pay close attention to part 3 of the tutorial "If you have errors"
       Tip
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thank you


    Just to understand better - from what u could see the problem is with the antivirus and the other steps u recommended are for extra checks?

    I ran my Dell diagnostics with deep memory test and could find any hardware issue

    Anyway I've just uninstalled the antivirus, hopefully that will help

    thanks again!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    We have various threads here - Crash and lockup debug 'How To' - Windows 7 Help Forums

    I used WinDBG, just did not post the output of your dumps.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:26.
Find Us