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Windows 7: Random freezing and BSODs


13 Jul 2013   #1

Windows 7
 
 
Random freezing and BSODs

Hey,
Guys my system freezes(no mouse movement, no change on the screen at all) randomly then I have to turn it off using the power button and has went into 2 bsod's until now. Please help me figure out whats going bad
I have attached the minidump files.

EDIT : uploaded other files that were requested by BSOD team members

My System SpecsSystem Spec
.

14 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 




Hi,

There is a lot of info missing in your logs needed to analyse your issue, please follow:

http://www.sevenforums.com/crashes-d...tructions.html

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave
My System SpecsSystem Spec
17 Jul 2013   #3

Windows 7
 
 

Here is the SF diagnostics folder.
My System SpecsSystem Spec
.


17 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You appear to be missing the SystemInfo file, please upload it with the following instructions:
  1. Start
  2. Type: cmd
  3. Right-Click -> Run As Administrator
  4. Type: systeminfo.exe>C:\sysinfo.txt
  5. Upload using - Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
17 Jul 2013   #5

Windows 7
 
 

Okay here it is, btw since I created this thread I have faced 4 more freezes
My System SpecsSystem Spec
17 Jul 2013   #6

Windows 7
 
 

Bump.
Please help I have had 3 more freezing incidents since I last posted.
My System SpecsSystem Spec
18 Jul 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

From your logs:
Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa800958a060, fffff80000b9c518, fffffa8009ca22d0}
Probably caused by : usbhub.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
There's seems to be a issue with some of the USB drivers, follow these steps:

Start
Type: Device Manager
Expand USB Controllers
Uninstall driver (for every listed device)
Reboot

The drivers should now be automatically reconfigured by Windows upon reboot.
If you are using any USB devices, then remove these from the USB ports (leave keyboard and mouse), and then update all the devices with the latest drivers, including the mouse and keyboard if applicable.

Turn off USB Suspension:

http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

If you're experiencing random mouse lockups or failures, it could possibly be because
your computer is automatically turning off the power to a USB Root Hub:

Go to Control Panel > System > Hardware tab > and click on the "Device Manager" button.
In the Device Manager window, find the item/items labeled "Universal Serial Bus controllers."
Open it, and double-click the first item called "USB Root Hub."

In the USB Root Hub Properties dialog, click on the "Power Management" tab.
"Allow the computer to turn off this device to save power" is checked by default. Uncheck this box, and click "OK."

Also please follow this tutorial:

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html
-------------------------------------------------------------------------------------

Please update your Nvidia Driver to the latest version:

1. Download latest Nvidia Driver, choosing Option 2: Nividia Driver Download
2. Goto Start> Type: Device Manager
3. Expand Display Adapters
4. Right-Click "Driver Name", and Uninstall
5. Reboot your computer
6. Run Driver Sweeper
7. Reboot again
8. Install Downloaded Nividia Driver

Use Driver Sweeper to scan for any left over files from the old driver:

Clean Left over Files after Uninstalling

Tip   Tip
Create a System Restore point before starting.


Ensure you have all the latest Windows Updates installed also.

Post back any progress/observations

Cheers

Dave
My System SpecsSystem Spec
18 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Just to expand upon Dave's answer,

We can see all the drivers associated with the physical or logical device which was blocking the IRP.

Code:
0: kd> !drvobj fffffa800881c060 f
fffff80003488fb0: Unable to get value of ObpRootDirectoryObject
fffff80003488fb0: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa800881c060) is for:
 \Driver\usbhub
Driver Extension List: (id , addr)

Device Object list:
fffffa800958a060  fffffa800956e060: Could not read device object


DriverEntry:   fffff88005b6c064    usbhub!GsDriverEntry
DriverStartIo: 00000000    
DriverUnload:  fffff88005b456d8    usbhub!UsbhDriverUnload
AddDevice:     00000000    

Dispatch routines:
[00] IRP_MJ_CREATE                      fffff88005b20f60    usbhub!UsbhGenDispatch
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff800032bcb70    nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE                       fffff88005b20f60    usbhub!UsbhGenDispatch
[03] IRP_MJ_READ                        fffff800032bcb70    nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE                       fffff800032bcb70    nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION           fffff800032bcb70    nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION             fffff800032bcb70    nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA                    fffff800032bcb70    nt!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA                      fffff800032bcb70    nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS               fffff800032bcb70    nt!IopInvalidDeviceRequest
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff800032bcb70    nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff800032bcb70    nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff800032bcb70    nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff800032bcb70    nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL              fffff88005b20f60    usbhub!UsbhGenDispatch
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff88005b20f60    usbhub!UsbhGenDispatch
[10] IRP_MJ_SHUTDOWN                    fffff88005b46540    usbhub!UsbhDeviceShutdown
[11] IRP_MJ_LOCK_CONTROL                fffff800032bcb70    nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP                     fffff800032bcb70    nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT             fffff800032bcb70    nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY              fffff800032bcb70    nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY                fffff800032bcb70    nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER                       fffff88005b20f60    usbhub!UsbhGenDispatch
[17] IRP_MJ_SYSTEM_CONTROL              fffff88005b20f60    usbhub!UsbhGenDispatch
[18] IRP_MJ_DEVICE_CHANGE               fffff800032bcb70    nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA                 fffff800032bcb70    nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA                   fffff800032bcb70    nt!IopInvalidDeviceRequest
Unable to load image \??\C:\Windows\system32\drivers\hcmon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
[1b] IRP_MJ_PNP                         fffff880055d9e9c    hcmon+0x2e9c
Code:
0: kd> lmvm hcmon
start             end                 module name
fffff880`055d7000 fffff880`055e8000   hcmon    T (no symbols)           
    Loaded symbol image file: hcmon.sys
    Image path: \??\C:\Windows\system32\drivers\hcmon.sys
    Image name: hcmon.sys
    Timestamp:        Thu Aug 02 01:10:29 2012 (5019C575)
    CheckSum:         0001B3D9
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your VMware USB monitor driver seems to be potentially outdated, I've seen this driver cause problems before over at Sysnative, I would check for any later version of the program from here - VMware Virtualization Support, Desktop and Datacenter Virtualization Product Downloads
My System SpecsSystem Spec
18 Jul 2013   #9

Windows 7
 
 

Thanks a lot, did all the things you guys suggested and I think the issue is solved )
My System SpecsSystem Spec
18 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

That's good to know, glad to help
My System SpecsSystem Spec
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 Random freezing and BSODs




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