BSODs from ntoskrnl.exe, nvlddmkm.sys and volmgr.sys

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  1. Posts : 8
    Windows 7 Home Premium 64bit
       #1

    BSODs from ntoskrnl.exe, nvlddmkm.sys and volmgr.sys


    Hi all, long time lurker...

    I have had at least 12 BSODs since March (only ten recorded that I can see) and I think its time to see if there is something fixable or if I need to upgrade (I was hoping to hold off until next year)...

    Attached is the .rar file as per guidelines, let me know if there is anything else needed.

    and thanks so much for taking the time and pity to have a look for me!
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2

    Hi,

    Please uninstall Avast as it seems to be causing issues:

    http://www.avast.com/uninstall-utility

    As an alternative, please install:

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability
    compared to other antiviruses/internet security software.

       Note
    Once downloaded, update and run a full system scan


    See how the system performs now?

    Cheers

    Dave
      My Computer


  3. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks, I followed your instructions.

    I will see how it goes, hopefully that is the last of the blue screens!

    Thanks again!
      My Computer


  4. Posts : 2,014
    Windows 7 Professional 64bit
       #4

    No problem.
    Post up a new log if you experience any further issues.

    cheers

    Dave
      My Computer


  5. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Hi, it appears now I am running the Microsoft program reccomended that my emails are not working!

    I am using thunderbird with a gmail account and I have created a rule to allow thunderbird in windows firewall to no avail...

    I can send an email however it will not save in sent items and I cannot download any new emails (connection to server timed out)

    I know its off topic but it only happened after following these instructions, I can't seem to find anywhere in security essentials to allow programs etc.

    Thanks again!
      My Computer


  6. Posts : 2,014
    Windows 7 Professional 64bit
       #6

    Sorry to hear that.

    As a test, check if it is Windows Firewall that is actually causing the issues by disabling the firewall, then try retrieving/sending email?

    https://www.sevenforums.com/tutorials/522-windows-firewall-turn-off.html

       Note
    Remember to re-enable once checked



    Cheers

    Dave
      My Computer


  7. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Looks like my old friend the blue screen is back...

    Had just started up and was trying to get the emails sorted when it happened, restarted itself while the dump was counting (not sure if it finished) then restarted itself again while loading windows, it then recommended a system restore which I attempted and then it bluescreened again fltmgr.sys and this time it did not appear to dump the info...
      My Computer


  8. Posts : 2,014
    Windows 7 Professional 64bit
       #8

    That is strange as Mpfilter belongs to MSE:

    MpFilter.sys is a Filter System Driver designed as the AntiMalware Engine of MSE which is attached and dependent on the Filter Manager Driver (fltmgr.sys). Other AntiMalware and AntiVirus programs are now also designed to be dependent, attach or protect fltmgr.

    It is most possible that there was a previous installation of an AM/AV application.
    I would suggest uninstalling MSE, then running the clean-up tool for any previous security software using the link below, then re-install MSE:

    Anti-malware product Removal Tools

    From your latest logs, dated 15/07/2013:

    STOP 0x000000BE: ATTEMPTED_WRITE_TO_READONLY_MEMORY
    Usual causes: Device driver, Memory

    Your logs show your Nvidia Drivers are contributing to your BSOD's:

    Code:
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    Driver: nvlddmkm.sys
    Dated:Sun May 12 20:09:45 2013
    1. Download latest Nvidia Driver
    2. Goto Start> Type: Device Manager
    3. Expand Display Adapters
    4. Right-Click Driver Name, and Uninstall
    5. Reboot your computer
    6. Run Driver Sweeper
    7. Reboot again
    8. Install Downloaded Nividia Driver

    Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

    Update or remove:

    Please either update or remove all your Cyberlink programs as the drivers pre-windows 7:

    http://www.cyberlink.com/index_en_GB.html?r=1

    Uninstall:

    Please uninstall Daemon tools as it is well known for BSOD.
    Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
    Once uninstalled please go here and remove the SPTD driver itself with this tool:

    http://www.duplexsecure.com/en/downloads

       Warning
    If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.


    Run these tests and post back any results:

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

       Tip
    Run these tests overnight


    Please download Malwarebytes:


    Download



       Note
    Do not start the free trial of Malware Bytes, deselect that option when prompted.


    Run a full scan once downloaded, installed and updated.

    Scan the system for possible virus infection:

    https://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
    http://support.kaspersky.com/5350?vs=s88446#s88446

    Cheers

    Dave
      My Computer


  9. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Finally found the time to follow your instructions on Saturday... and no blue screens yet!

    Thank you so much Northernsoul55 for the advice and taking the time to help me out.

    Boo.
      My Computer


  10. Posts : 2,014
    Windows 7 Professional 64bit
       #10

    No problem, glad to help. :)

    Use the computer normally for a few days, then if all seems fine, please pop back
    and mark the thread solved.

    Cheers

    Dave
      My Computer


 
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