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Windows 7: BSODs from ntoskrnl.exe, nvlddmkm.sys and volmgr.sys


14 Jul 2013   #1

Windows 7 Home Premium 64bit
 
 
BSODs from ntoskrnl.exe, nvlddmkm.sys and volmgr.sys

Hi all, long time lurker...

I have had at least 12 BSODs since March (only ten recorded that I can see) and I think its time to see if there is something fixable or if I need to upgrade (I was hoping to hold off until next year)...

Attached is the .rar file as per guidelines, let me know if there is anything else needed.

and thanks so much for taking the time and pity to have a look for me!




Attached Files
File Type: rar SF_14-07-2013.rar (1.13 MB, 2 views)
My System SpecsSystem Spec
.

14 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Please uninstall Avast as it seems to be causing issues:

http://www.avast.com/uninstall-utility

As an alternative, please install:

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


See how the system performs now?

Cheers

Dave
My System SpecsSystem Spec
14 Jul 2013   #3

Windows 7 Home Premium 64bit
 
 

Thanks, I followed your instructions.

I will see how it goes, hopefully that is the last of the blue screens!

Thanks again!
My System SpecsSystem Spec
.


14 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem.
Post up a new log if you experience any further issues.

cheers

Dave
My System SpecsSystem Spec
14 Jul 2013   #5

Windows 7 Home Premium 64bit
 
 

Hi, it appears now I am running the Microsoft program reccomended that my emails are not working!

I am using thunderbird with a gmail account and I have created a rule to allow thunderbird in windows firewall to no avail...

I can send an email however it will not save in sent items and I cannot download any new emails (connection to server timed out)

I know its off topic but it only happened after following these instructions, I can't seem to find anywhere in security essentials to allow programs etc.

Thanks again!
My System SpecsSystem Spec
15 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Sorry to hear that.

As a test, check if it is Windows Firewall that is actually causing the issues by disabling the firewall, then try retrieving/sending email?

http://www.sevenforums.com/tutorials/522-windows-firewall-turn-off.html

Note   Note
Remember to re-enable once checked



Cheers

Dave
My System SpecsSystem Spec
15 Jul 2013   #7

Windows 7 Home Premium 64bit
 
 

Looks like my old friend the blue screen is back...

Had just started up and was trying to get the emails sorted when it happened, restarted itself while the dump was counting (not sure if it finished) then restarted itself again while loading windows, it then recommended a system restore which I attempted and then it bluescreened again fltmgr.sys and this time it did not appear to dump the info...


Attached Files
File Type: rar SF_15-07-2013.rar (1.21 MB, 1 views)
My System SpecsSystem Spec
15 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

That is strange as Mpfilter belongs to MSE:

MpFilter.sys is a Filter System Driver designed as the AntiMalware Engine of MSE which is attached and dependent on the Filter Manager Driver (fltmgr.sys). Other AntiMalware and AntiVirus programs are now also designed to be dependent, attach or protect fltmgr.

It is most possible that there was a previous installation of an AM/AV application.
I would suggest uninstalling MSE, then running the clean-up tool for any previous security software using the link below, then re-install MSE:

Anti-malware product Removal Tools

From your latest logs, dated 15/07/2013:

STOP 0x000000BE: ATTEMPTED_WRITE_TO_READONLY_MEMORY
Usual causes: Device driver, Memory

Your logs show your Nvidia Drivers are contributing to your BSOD's:

Code:
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Driver: nvlddmkm.sys
Dated:Sun May 12 20:09:45 2013
1. Download latest Nvidia Driver
2. Goto Start> Type: Device Manager
3. Expand Display Adapters
4. Right-Click Driver Name, and Uninstall
5. Reboot your computer
6. Run Driver Sweeper
7. Reboot again
8. Install Downloaded Nividia Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Update or remove:

Please either update or remove all your Cyberlink programs as the drivers pre-windows 7:

http://www.cyberlink.com/index_en_GB.html?r=1

Uninstall:

Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

http://www.duplexsecure.com/en/downloads

warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.


Run these tests and post back any results:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip   Tip
Run these tests overnight


Please download Malwarebytes:

download

Note   Note
Do not start the free trial of Malware Bytes, deselect that option when prompted.


Run a full scan once downloaded, installed and updated.

Scan the system for possible virus infection:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
http://support.kaspersky.com/5350?vs=s88446#s88446

Cheers

Dave
My System SpecsSystem Spec
12 Aug 2013   #9

Windows 7 Home Premium 64bit
 
 

Finally found the time to follow your instructions on Saturday... and no blue screens yet!

Thank you so much Northernsoul55 for the advice and taking the time to help me out.

Boo.
My System SpecsSystem Spec
12 Aug 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, glad to help.

Use the computer normally for a few days, then if all seems fine, please pop back
and mark the thread solved.

Cheers

Dave
My System SpecsSystem Spec
Reply

 BSODs from ntoskrnl.exe, nvlddmkm.sys and volmgr.sys




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