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Windows 7: BSOD in Google Chrome at first and now at Windows 7 start up.

14 Jul 2013   #1

Windows 7 Professional 64-bit
 
 
BSOD in Google Chrome at first and now at Windows 7 start up.

I wish I could give more info, but this is happening to a relative's computer when I am not around. From what I hear, it happens a few times a week and usually during usage of Google Chrome. The user's usage of Chrome can be intensive. Eventually BSOD's began to happen at Windows 7 start up. I've attached the logs below for your perusal. Any help offered will be greatly appreciated. Thank you!




Attached Files
File Type: zip SF_14-07-2013.zip (1.31 MB, 4 views)
My System SpecsSystem Spec
.

14 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi HBomb.

It appears that the VIA High Definition Audio Function Driver is too old.
Code:
fffff880`08637000 fffff880`087d6000   viahduaa T (no symbols)           
    Loaded symbol image file: viahduaa.sys
    Image path: \SystemRoot\system32\drivers\viahduaa.sys
    Image name: viahduaa.sys
    Timestamp:        Thu Sep 17 16:34:15 2009 (4AB217AF)
    CheckSum:         0013C1D2
    ImageSize:        0019F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from VIA Drivers Download - VIA Technologies, Inc.

Also Uninstall Avast using Avast Uninstall Utility, at least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
__________________________________________________________________________
BSOD ANALYSIS:
Code:
BugCheck A, {0, 2, 1, fffff8000348699d}

Probably caused by : hardware ( nt!KiIdleLoop+ed )

Followup: MachineOwner
------------------------------------------------------------------------
BugCheck A, {40100010, 2, 1, fffff80003494502}

Probably caused by : ntkrnlmp.exe ( nt!KiTimerExpiration+f2 )

Followup: MachineOwner
------------------------------------------------------------------------
BugCheck 4A, {778d154a, 2, 0, fffff8800a5b6ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
-----------------------------------------------------------------------
BugCheck C2, {7, 109b, 8894a00, fffffa8008894a10}

*** WARNING: Unable to verify timestamp for viahduaa.sys
*** ERROR: Module load completed but symbols could not be loaded for viahduaa.sys
GetPointerFromAddress: unable to read from fffff80003702100
GetUlongFromAddress: unable to read from fffff800037021c0
Probably caused by : portcls.sys ( portcls!CPortFilterTopology::DeviceIoControl+154 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
28 Jul 2013   #3

Windows 7 Professional 64-bit
 
 

Virus scans didn't find anything. But updating the Via hardware drivers seems to have worked. It's been going strong for about 2 weeks. Thank you for your help! I've repped you Arc.
My System SpecsSystem Spec
.


29 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome mate
For any further issue, let us know
My System SpecsSystem Spec
19 Aug 2013   #5

Windows 7 Professional 64-bit
 
 
BSOD is back again.

Unfortunately, the BSOD is back again. Following Arc's instructions seemed to have fixed it for a month or so. Now BSOD's are happening again, unsure if it is related to the previous issue. Attached is the current BSOD zip. Thank you for help.


Attached Files
File Type: zip SF_19-08-2013.zip (1.41 MB, 2 views)
My System SpecsSystem Spec
19 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Code:
fffff880`009fc950 fffff880`0113f242 ataport!IdeCompleteScsiIrp+0x62
fffff880`009fc980 fffff880`01139e32 ataport!IdeCommonCrbCompletion+0x5a
fffff880`009fc9b0 fffff880`01142805 ataport!IdeTranslateCompletedRequest+0x236
fffff880`009fcae0 fffff880`01142104 ataport!IdeProcessCompletedRequests+0x4d5
fffff880`009fcc10 fffff800`028db2fc ataport!IdePortCompletionDpc+0x1a8
Scan the system for possible virus infection with the following programs.
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Do some Disc checks.
  1. Re-seat the sata and power. Alter the ports to which the SATA is connected on the motherboard; try new cables.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
09 Oct 2013   #7

Windows 7 Professional 64-bit
 
 

Apologies for the necro thread, but I rarely get to work on this computer in question as in it doesn't belong to me. Just wanted to say thanks to Arc again! No viruses or toolkits were found, but opening up the computer revealed that the hard drive only had 1 screw holding it to the hard drive bay. So the hard drive would shake up and down during use and cause BSOD's. Adding in more screws stabilized the hard drive and no more BSOD's. The machine has a Hitachi hard drive, so I ran their hard drive repair tool to fix one sector that was damaged
My System SpecsSystem Spec
10 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by HBomb View Post
the hard drive only had 1 screw holding it to the hard drive bay. So the hard drive would shake up and down during use and cause BSOD's.

Unfortunately the crash dump does not provide that much information
My System SpecsSystem Spec
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 BSOD in Google Chrome at first and now at Windows 7 start up.




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