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Windows 7: BSOD at boot, 0x0000007B


15 Jul 2013   #1

Genuine Windows® 7 Professional, 64bit, English
 
 
BSOD at boot, 0x0000007B

Hi! Every since a city-wide power outage, and despite my PSU and surge protector, I now always receive the following BSOD at boot.

A problem has been detected and windows has been shutdown to prevent damage to your computer.
***STOP 0x0000007B (0xFFFFF880009A9928, 0XFFFFFFFFC0000034, 0X0000000000000000, 0X0000000000000000)


It is not possible to boot into Safe Mode or any of the other 10 available modes.

Since I can't boot into Windows at all, I am unable to run the SF System Info Tool and the SF Diagnostic Tool. No new dump files are created by the SF How to Configure Windows to Create a Dump File when you get a Blue Screen of Death.

No help seems to be achieved from Startup Repair (1-on system, 2-OS disc, 3-Repair Disc), System Restore, Memory Diagnostics, Bios reset, Dell Drivers and Utilities DVD scan, CHKDSK, SFC, BOOTREC, BOOTSECT and other commands - maybe they weren't used exactly as required.

Startup Repair reports that 'Windows cannot repair this computer automatically'; info sent to Microsoft is in the zip file below.

Any help to boot Windows again without restoring to a previous image or re-installing Windows would really be appreciated! Thanks!

My System SpecsSystem Spec
.

15 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Remove the HDD which does not contain the winnows installation.

Do you have access to another computer? Download Seatools for DOS, burn it in a disc.
  • Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Scan the system for possible virus infection with the following programs.

Then follow it:
Troubleshooting Windows 7 Failure to Start


Let us know the results. We will go for other stuff depending on those.





Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)
My System SpecsSystem Spec
17 Jul 2013   #3

Genuine Windows® 7 Professional, 64bit, English
 
 

Quote   Quote: Originally Posted by Arc View Post
Remove the HDD which does not contain the winnows installation.

Do you have access to another computer? Download Seatools for DOS, burn it in a disc.
  • Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Scan the system for possible virus infection with the following programs. Then follow it:
Troubleshooting Windows 7 Failure to Start

Let us know the results. We will go for other stuff depending on those.

Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)
Seagate, SeaTools
Results: DST FAILED, LBA=4508321 – Repaired, Passed After Repair, retest Passed

Windows Defender Offline, Full Scan
Results: 3010551 items, No threats detected

System Recovery Options, Startup Repair, 3+ times
Results: “Do you want to restore your computer using system restore?”
[Restore] button, “Startup Repair cannot repair this computer automatically”

bootrec.exe /fixmbr
Results: The operation completed successfully.

bootrec.exe /fixboot
Results: The volume does not contain a recognized file system. Please make sure that all file system drivers are loaded and that the volume is not corrupted.

bootrec.exe /rebuildbcd
Results: The operation completed successfully. System won’t boot.
Successfully scanned Windows installations.
Total identified windows installations: 0
The operation completed successfully.

diskpart
Results: Ltr C & Ltr D Size=931GB; no Ltr assigned for 100MB volumes

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
sfc /scannow /offbootdir=d:\ /offwindir=d:\windows
Results: Displays DOS sfc command help /? information

sfc /scannow
"Beginning system scan. The process will take some time.
There is a system scan pending that requires reboot to complete.
Restart Windows and run sfc again."
Unfortunately, since boot is not possible, sfc never runs.

Partition Wizard file check
Results: Files on c: appear intact.

Partition Wizard rebuild MBR
Results: “Startup Repair cannot repair this computer automatically” or BSOD

If marking 100mb Active fails to Repair x3, then mark Windows 7 partition itself Active and try above steps again. Make sure the Windows 7 HD is set first to boot in BIOS setup.
Results: BOOTMGR is missing. Press Ctrl+Alt+Delete to restart.

System Recovery Options, Startup Repair, 3+ times
Results: “Startup Repair cannot repair this computer automatically” or BSOD

Startup Repair Infinite Loop Recovery
Power On
Windows Boot Manger
- Choose an Operating System
- Windows 7
- Windows Error Recovery > Windows Failed to Start
- Launch Startup Repair (Recommended)
Results: “Startup Repair cannot repair this computer automatically”

F8 Advanced Boot Options

Repair Your Computer
- System Recover Options
- Startup Repair “Do you want to restore your computer using system restore?”
[Restore] button, “Startup Repair cannot repair this computer automatically”

Safe Mode
- Loading System Files > BSOD 0x0000007b
Safe Mode with Networking
- Loading System Files > BSOD 0x0000007b
Safe Mode with Command Prompt
- Loading System Files > BSOD 0x0000007b
Enable Boot Logging
- BSOD 0x0000007b
Enable Low Resolution Video
- BSOD 0x0000007b
Last Known Good Configuration (advanced)
- BSOD 0x0000007b
Directory Services Restore Mode
- BSOD 0x0000007b
Debugging Mode
- BSOD 0x0000007b
Disable automatic restart on system failure
- BSOD 0x0000007b
Disable Driver Signature Enforcement
- BSOD 0x0000007b
Start Windows Normally
- BSOD 0x0000007b
My System SpecsSystem Spec
.


17 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Remove the HDDs those do not contain the winnows installation you are trying to repair, and then try Troubleshooting Windows 7 Failure to Start for one more time. For multiple discs present with multiple active partitions, sometimes startup repair fail.

And this time try another bootable scanner other than MSE.

The two HDDs are there, both are windows installed, can you access the other installation properly?
My System SpecsSystem Spec
13 Aug 2013   #5

Genuine Windows® 7 Professional, 64bit, English
 
 

Quote   Quote: Originally Posted by Arc View Post
Remove the HDDs those do not contain the winnows installation you are trying to repair, and then try Troubleshooting Windows 7 Failure to Start for one more time. For multiple discs present with multiple active partitions, sometimes startup repair fail.

And this time try another bootable scanner other than MSE.

The two HDDs are there, both are windows installed, can you access the other installation properly?
Dell said I needed to buy a new disk. I followed your advice and tried much more. I uninstalled the RAID while attempting to restore; created a new partition and installed Windows to help restore the problem partition. Several tech friends tried many more things until exasperated with what seems to be problems caused by various Dell bloatware such as Dell Customer Support appupdate, Dell system detect, Dell Data Safe, and much more Dell junk. Wiped disk, and was unable to restore from several Dell Data Safe backup system images, some over a year old -- all resulted in the same, or very similar, inability to boot

Installed MS Windows without Dell bloatware, plugged in RAID and all has been running wonderfully without buying a new disk from Dell!

Lessons learned:
- Always avoid and/or remove all Dell bloatware -- any app or service with Dell in it's name; never accept or run anything at dell.com.
- On every new or existing disk create an additional partition and install Windows again for possible troubleshooting !!!
- Seagate SeaTools is great!
- MiniTool PartitionWizard is great!
- YUMI - Multiboot USB Creator (Windows) is stupendous in booting from many iso images!
My System SpecsSystem Spec
13 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by TrenD View Post

Installed MS Windows without Dell bloatware, plugged in RAID and all has been running wonderfully without buying a new disk from Dell!

Lessons learned:
  • - Always avoid and/or remove all Dell bloatware -- any app or service with Dell in it's name; never accept or run anything at dell.com.
  • - On every new or existing disk create an additional partition and install Windows again for possible troubleshooting !!!
  • - Seagate SeaTools is great!
  • - MiniTool PartitionWizard is great!
  • - YUMI - Multiboot USB Creator (Windows) is stupendous in booting from many iso images!

Thanks for the feedback and cheers!!
My System SpecsSystem Spec
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 BSOD at boot, 0x0000007B




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