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Windows 7: BSOD, repeatedly crashing when I'm not around to see, HELP!

18 Jul 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well done on HPE 380t Let us know how the remaining tests go

For the ASUS P6T DELUXE V2 one, Replacing AVIRA by MSE is not a part of troubleshooting, but if you feel like, you may do it. Here the important things are the SP1 update, Stop overclocks, checking the heat, and the hardware tests.

About your final question, the HPE 380t one crashed on software level, apparently, but the ASUS P6T DELUXE V2 one crashed on hardware level.

Hope both your computers will run stable after completing the suggested actions. If not, we will check the causes again. At a maximum, it may take a time, but nothing more


My System SpecsSystem Spec
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18 Jul 2013   #12
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Bob mate I have only the security in my machine sin the Start up so what security do you have as I am getting the message that you have more than one aboard the ship.
My System SpecsSystem Spec
19 Jul 2013   #13
focusbob

Windows 7 64bit
 
 

ICit2lol: I'm not sure I'm following. Are you asking what security software I'm using? I just switched from AVG to MS security essentials. What message are you getting? Either way, I'm unfortunately not going to be all that helpful; more of a user than a giver of advanced support (due to my lack of knowledge in the area).

Arc:

HPE 380t

I finished the memory and disc scans: all clear! So now, we wait. No BSODs yet, but I haven't been putting it through its usual paces due to the testing. As always, no news will be good news

Another question about this machine in particular: As I'm sure your aware, I have 2 HDDs in RAID 1. For the past year, upon booting, the RAID management screen reports that one of the HDDs has had "smart event (0)". Then the machine enters a screen that says: "Hard disk failure is imminent. Please back up your hard disk and have it replaced". I know, I know, pretty straightforward... But, I have RAID 1 arrays on all of my machines and typically, I wait for one of the hard disks to actually fail before replacing it; this has worked well for me for at least a decade, and I find it to be most cost effective. However, I've been getting this error for almost a year now. Is it possible that the disc spit out a smart event a year ago, never since, but the message persists? If so, is there a way to clear that? Or, does it indicate ongoing smart events? I'm starting to believe that the computer does not understand the meaning of the word, "imminent." I'd still like to wait for the disc to die before replacing it, but given the alarming nature of the alert, I thought it would be a good idea to ask your opinion...

ASUS P6T DELUXE V2

Finished all the Windows updates, which given how long they took indicates to me I should stay on top of that better Thing is, I used to have Windows automatically install updates, but then it would restart itself when I was doing serious business and that had to stop... I am planning to roll back my overclock, I just want to write down all my BIOS settings in case I ever wish to return It took a lot of tweaking to get there. Also, since the logs indicate this computer crashed for hardware reasons, should I be running memtest? Or do the logs indicate it was not likely an issue with memory? I'm guessing you didn't mention it because the overclock is such a glaring red flag...
My System SpecsSystem Spec
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19 Jul 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Focusbob Very nice follow-up
Quote   Quote: Originally Posted by focusbob View Post

HPE 380t

I finished the memory and disc scans: all clear! So now, we wait. No BSODs yet, but I haven't been putting it through its usual paces due to the testing. As always, no news will be good news

Another question about this machine in particular: As I'm sure your aware, I have 2 HDDs in RAID 1. For the past year, upon booting, the RAID management screen reports that one of the HDDs has had "smart event (0)". Then the machine enters a screen that says: "Hard disk failure is imminent. Please back up your hard disk and have it replaced". I know, I know, pretty straightforward... But, I have RAID 1 arrays on all of my machines and typically, I wait for one of the hard disks to actually fail before replacing it; this has worked well for me for at least a decade, and I find it to be most cost effective. However, I've been getting this error for almost a year now. Is it possible that the disc spit out a smart event a year ago, never since, but the message persists? If so, is there a way to clear that? Or, does it indicate ongoing smart events? I'm starting to believe that the computer does not understand the meaning of the word, "imminent." I'd still like to wait for the disc to die before replacing it, but given the alarming nature of the alert, I thought it would be a good idea to ask your opinion...
I hope the machine is out of fear now. Usually koolkat77's suggestions work magically, as those contain a deep insight about the system and the debugging efficiency

S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) failures are the indicators of a failing HDD. But still, before abandoning those, better you take some more steps.

The Intel RST driver you have installed is very old.
Code:
    Image name: iaStor.sys
    Timestamp:        Fri Jun 05 07:23:40 2009 (4A287AA4)
Those may cause some failures. So better you Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
At the same time, the JMicron JMB36X Controller is similarly old.
Code:
    Image name: jraid.sys
    Timestamp:        Fri Jul 17 21:01:50 2009 (4A609966)
Update it from ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

And decide, if RAID is a must-to-use to you or not. If not, disable RAID in BIOS. Use the AHCI storage controller mode, and let the native controller msahci.sys play the role there. That is the safest way to deal with, that I can say.

Also use Seatool for dos: SeaTools | Seagate to test the HDDs. The long test of this tool has a mechanism to repair upto some certain level of corruption. And it works, though it takes a time.
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
After doing all those, you will be completely able to decide where the problem actually is; and what should be the necessary course of actions. Let us know


Quote   Quote: Originally Posted by focusbob View Post
ASUS P6T DELUXE V2

Finished all the Windows updates, which given how long they took indicates to me I should stay on top of that better Thing is, I used to have Windows automatically install updates, but then it would restart itself when I was doing serious business and that had to stop... I am planning to roll back my overclock, I just want to write down all my BIOS settings in case I ever wish to return It took a lot of tweaking to get there. Also, since the logs indicate this computer crashed for hardware reasons, should I be running memtest? Or do the logs indicate it was not likely an issue with memory? I'm guessing you didn't mention it because the overclock is such a glaring red flag...
I actually missed that memtest part
It will be very good if you take that test too, but Installing Service Pack 1, Reverting the Overclock back to normal and checking the temperature, these three are the primary things to do. Based on the results, we should go for Hardware checking, viz. RAM, GPU and CPU.

So, carry on and let give us the updates. Best of luck. You are doing a nice job here.
My System SpecsSystem Spec
19 Jul 2013   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

My mix up Bob you mentioned in post #10 Avira and instead of reasoning it out took it to be was on the same machine as the MSE or the other you removed.
My System SpecsSystem Spec
20 Jul 2013   #16
focusbob

Windows 7 64bit
 
 

ASUS P6T DELUXE V2

Experienced a bump in the road: I saved my OC profile in the BIOS and reset the BIOS settings. Now, when I turn on the computer, the message "loading asus express gate" comes across the bottom of the screen briefly, then...nothing, black screen . Now that this is happening, I recall that I had disabled express gate in the BIOS in my previous profile (such that by resetting my BIOS I had perhaps reset some things I shouldn't have). I googled this a bit, and haven't found a satisfactory answer. I'd prefer not to remove the CMOS battery, if possible, to clear the BIOS (not clear on if this would work anyway, since clearing the BIOS returns me to settings that have express gate ON). Ideas? Thanks!
My System SpecsSystem Spec
20 Jul 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into the BIOS and see there must be an option about ASUS Express Gate. Disable it.

Edit: Check the "Tools" tab for it.
My System SpecsSystem Spec
20 Jul 2013   #18
focusbob

Windows 7 64bit
 
 

The problem is that I can't get into the BIOS... I believe express gate loads prior to the BIOS. But whether that is true or not, no buttons seem to be able to bring me to the bios (del, esc, all the function keys, etc.)...
My System SpecsSystem Spec
20 Jul 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

When you start up the computer, Press "Del" during POST to enter BIOS Setup. Better, you continue tapping Del key from the power up and hold it till it enters into BIOS setup.

Then come to "tools" and disable Express Gate.

My System SpecsSystem Spec
20 Jul 2013   #20
focusbob

Windows 7 64bit
 
 

Arc: POST is not displayed anymore, that's why I can't get into the BIOS. I tried repeatedly pressing del, among various other function keys (1 key per boot), but that is not doing anything. I get a quick flash on the screen regarding my video card (presumably the video card bios), then "loading asus express gate...", then black screen. That's it... I'm assuming reverting to the default BIOS settings has enabled some sort of quit boot feature... What a dumb set of default BIOS settings, Asus! Still stuck...
My System SpecsSystem Spec
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 BSOD, repeatedly crashing when I'm not around to see, HELP!




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