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Windows 7: BSOD, repeatedly crashing when I'm not around to see, HELP!

15 Jul 2013   #1
focusbob

Windows 7 64bit
 
 
BSOD, repeatedly crashing when I'm not around to see, HELP!

Hi Forum,

My PC (windows 7, 64-bit) is crashing regularly, always when I am not around (and therefore it is just idling). I wake up to:

Here's what windows prints out:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071513-43680-01.dmp
C:\Users\Jim\AppData\Local\Temp\WER-59919-0.sysdata.xml


Here is the zip from my SF diagnostic tool run:
http://www.sevenforums.com/attachmen...1&d=1373896096


Help would be much appreciated!
Thanks.


My System SpecsSystem Spec
.
15 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Post it following the Blue Screen of Death (BSOD) Posting Instructions. The zip you uploaded seems to be empty.
My System SpecsSystem Spec
15 Jul 2013   #3
focusbob

Windows 7 64bit
 
 

Thanks for the heads up... I did follow the instructions (as far as I know), but the SF tool produced a blank folder which I proceeded to zip and post without checking. I uploaded a new one that should be correct...

http://www.sevenforums.com/attachmen...1&d=1373909559
My System SpecsSystem Spec
.

15 Jul 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Uninstall your current antivirus it is known to contribute to BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Remove Sandboxie from your system:
Code:
SandboxieControl	"c:\program files\sandboxie\sbiectrl.exe"	JJPrisciandaro\Jim	HKU\S-1-5-21-3559470300-1531568060-3244442941-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Note   Note
Download and install Revo Uninstaller free from here:
Download Revo Uninstaller Freeware
Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Make scans with -
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
Online Virus Scanner Eset
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Test and Diagnose RAM Issues with Memtest86+:
RAM - Test with Memtest86+
Pay close attention to part 3 of the tutorial "If you have errors"

Then update your Intel 82567V-2 Gigabit Network Connection Ethernet driver.

Driver Reference Table - e1y62x64.sys
Code:
fffff800`00b9ca58  fffff880`04c01701*** WARNING: Unable to verify timestamp for e1y62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1y62x64.sys
 e1y62x64+0x1701
----------------------------------------------------------------------------
fffff880`04c00000 fffff880`04c49000   e1y62x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\e1y62x64.sys
    Image name: e1y62x64.sys
    Timestamp:        Sat Jun 13 06:46:42 2009 (4A32FDFA)
    CheckSum:         00049736
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know the results with further BSOD reports if you have them.
My System SpecsSystem Spec
15 Jul 2013   #5
focusbob

Windows 7 64bit
 
 
Randomly occurring BSODs, please help!

I am getting BSODs let's say once per week, randomly. I learn of them when I get the "windows has recovered from an unexpected error" type of message upon reboot. I've attached my output. Thanks in advance. System is 7 64bit.

http://www.sevenforums.com/attachmen...1&d=1373942013
My System SpecsSystem Spec
15 Jul 2013   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Bob have you tried any scans mate if not try these after trying these
SFC /SCANNOW Command - System File Checker

Disk Check


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/untick thetrial version box

http://www.bleepingcomputer.com/download/adwcleaner/download frombleeping computer
My System SpecsSystem Spec
16 Jul 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by focusbob View Post
I am getting BSODs let's say once per week, randomly. I learn of them when I get the "windows has recovered from an unexpected error" type of message upon reboot. I've attached my output. Thanks in advance. System is 7 64bit.

http://www.sevenforums.com/attachmen...1&d=1373942013
Take the suggestions already given by koolkat77 for the HPE 380t.

For the ASUS P6T DELUXE V2 machine, install Service pack 1 and all other windows updates. (The SP1 update is pending for the HP machine too.) Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

And the ASUS one is highly overclocked.
Code:
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3818
Overclocking is one of the most frequent causes of a stop 0x124, as frequent as the missing SP1. As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Let us know the results. From the next post, please specify the info is about which computer.
_____________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800b8f18f8, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b8f18f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033776f0 fffff800`03108979 : fffffa80`0b8f18d0 fffffa80`09d8f680 fffff880`03377c38 00000000`00000018 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03377c10 fffff800`02fea677 : fffffa80`0b8f18d0 fffff800`030635f8 fffffa80`09d8f680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03377c40 fffff800`02f52c85 : fffff800`030c5380 fffffa80`0b8cc828 fffffa80`0b8cc820 fffffa80`09d8f680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03377c80 fffff800`02ecbb21 : fffff880`011cae00 fffff800`02f52c60 fffffa80`09d8f680 4b404b40`42604260 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03377cb0 fffff800`0315d47a : 845f845f`cb8bcb8b fffffa80`09d8f680 00000000`00000080 fffffa80`09d721f0 : nt!ExpWorkerThread+0x111
fffff880`03377d40 fffff800`02e9cda6 : fffff880`0316a180 fffffa80`09d8f680 fffff880`031750c0 1eb81eb8`0d370d37 : nt!PspSystemThreadStartup+0x5a
fffff880`03377d80 00000000`00000000 : fffff880`03378000 fffff880`03372000 fffff880`02eb1540 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------
________________________________________________________________________________________
Here are two computers under analysis:

Computer 1:
  • Motherboard: HP HPE 380t
  • BIOS Date: 05/20/2010
  • RAM : 12 GB RAM (6x2 GB ?)
  • CPU : Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
  • GPU : NVIDIA GeForce GT 320 ( 1 GB RAM)
Computer 2:
  • Motherboard: ASUS P6T DELUXE V2
  • BIOS Date: 05/19/2009
  • RAM: 12 GB
  • CPU: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
  • GPU: Name NVIDIA GeForce 9600 GT (1 GB)
My System SpecsSystem Spec
16 Jul 2013   #8
focusbob

Windows 7 64bit
 
 

thanks guys, I'm working through koolkat77's suggestions, the full virus scan is going on 18 hours.... I'll get started on Arc's suggestions for my other computer when I get home to it again this evening. Thanks guys.
My System SpecsSystem Spec
17 Jul 2013   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

All failing try some of these as well Best Free Rootkit Scanner and Remover

Did you run ADW by nay chance??
My System SpecsSystem Spec
18 Jul 2013   #10
focusbob

Windows 7 64bit
 
 

OK, some updates/questions:

HPE 380t

DONE: Uninstalled AVG, installed Microsoft security essentials. Ran all virus/malware/rootkit scans suggested, all came back clean. Updated Windows and suggested drivers (this is still ongoing). Removed Sandboxie and a couple of other programs I was no longer using. Cleaned out startup items (but left: microsoft security client, allway sync, microsoft skydrive, netdrive, cloudstation (synology), and dropbox; my understanding is that starting at startup is essential to their functionality but please let me know if one or more of these is a known BSOD offender).

TO DO: Disc and memory scans.

ASUS P6T DELUXE V2

So far, I've only addressed (and as above, still ongoing) the Windows and driver updates. But other than this, the only requested action was lowering my overclock (which I completely understand the rationale behind). My question is, should I be doing some of the things recommended in the HPE 380t suggestions? For example, this computer has AVIRA, should I switch to microsoft security essentials? Should I run virus, malware, disc, memory, etc scans on it? Thin out programs that start at startup? A higher order question, for my curiosity, that will explain these questions somewhat: is there something in the reports I uploaded that indicates why my system(s) may have crashed? Or, does it just provide information about my systems that indicate to you areas that may have caused the crash (only because these areas are well known causes of crashes)?

Thanks, and I'll keep truckin' and updating.
My System SpecsSystem Spec
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