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Windows 7: BSOD while booting the laptop


15 Jul 2013   #1

Windows 7 home premium 64bit
 
 
BSOD while booting the laptop

Hello,

I got this BSOD while booting the laptop after the Windows screen.

Please check and let me know what went wrong.

Thanks,
Nick


My System SpecsSystem Spec
.

15 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

Do you have a SSD?
My System SpecsSystem Spec
16 Jul 2013   #3

Windows 7 home premium 64bit
 
 
No SSD

Hello Koolkat, i do not have SSD.

Here is the Nfo

Thanks,
Nick
My System SpecsSystem Spec
.


16 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Uninstall your current antivirus. It is a known cause to BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Upload a screenshot using:
CrystalDiskInfo
For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
Let us know the results.

Bugcheck
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_15-07-2013\SF_15-07-2013\071513-34164-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`02c0b000 PsLoadedModuleList = 0xfffff800`02e4e670
Debug session time: Tue Jul 16 03:38:26.079 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:08.546
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8005773b30, fffffa8005773e10, fffff80002f87350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8005773b30, Terminating object
Arg3: fffffa8005773e10, Process image file name
Arg4: fffff80002f87350, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa8005773b30

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0xF4_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03e63b58 fffff800`0300ed22 : 00000000`000000f4 00000000`00000003 fffffa80`05773b30 fffffa80`05773e10 : nt!KeBugCheckEx
fffff880`03e63b60 fffff800`02fbb08b : ffffffff`ffffffff fffffa80`06a10640 fffffa80`05773b30 fffffa80`05773b30 : nt!PspCatchCriticalBreak+0x92
fffff880`03e63ba0 fffff800`02f3b144 : ffffffff`ffffffff 00000000`00000001 fffffa80`05773b30 fffffa80`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`03e63bf0 fffff800`02c7fe93 : fffffa80`05773b30 00000000`c0000005 fffffa80`06a10640 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`03e63c70 fffff800`02c7c450 : fffff800`02ccb81f fffff880`03e64a00 fffff880`03e64340 fffff880`03e64c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`03e63e08 fffff800`02ccb81f : fffff880`03e64a00 fffff880`03e64340 fffff880`03e64c20 00000000`00000002 : nt!KiServiceLinkage
fffff880`03e63e10 fffff800`02ccd790 : fffff880`03e64a00 fffff880`03e64a00 fffff880`03e64c20 fffff880`03e644e0 : nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`03e644b0 fffff800`02c828fb : fffff880`03e64a00 fffffa80`06a10640 00000000`00000028 fffff880`03e64bc0 : nt!KiRaiseException+0x1b4
fffff880`03e64ae0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtRaiseException+0x7b


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD while booting the laptop




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