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Windows 7: Keyboard stops working and then BSOD

15 Jul 2013   #1

Windows 7 pro 64-bit
 
 
Keyboard stops working and then BSOD

The BSOD is a random occurrence. There doesn't seem to be any thing specific that triggers the BSOD. The only indication is that my keyboard stops working, as in that it wont type anything or accept any kind of input. I have a had BSODs happen to after being on of only a couple of hour to being on all day. Most days there isn't an issue. There doesn't seem to be a program, that I can tell, that causes the crash. I have had BSODs happen when I have only had Chrome running to multiple applications running. I have a Razer Lycosa keyboard, it is up to date with drivers and firmware. When I notice my keyboard stops working, if I try to restart or shut down my computer it starts to shut down but Blue screens before it can, otherwise it will eventually Blue screen after a few minutes.

Here is the Windows System log that reports the dump:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071413-15444-01.

I have run Malwarebytes, Combofix and ccleaner. They came back with nothing.

I am running windows 7 pro 64-bit, installed on a Samsung 470 Series 256 GB SSD.

Thanks for the help in advance.

My System SpecsSystem Spec
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16 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Is the firmware of the SSD up to date? check for one and see if stability returns.

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Make scans with -
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Windows 7. I would update its drivers to the latest, or try another keyboard.
Driver Reference Table - Lycosa.sys
Test and Diagnose RAM Issues with Memtest86+:
RAM - Test with Memtest86+
Pay close attention to part 3 of the tutorial "If you have errors"

Bugcheck

Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul 15 00:10:57.809 2013 (UTC + 6:00)
System Uptime: 0 days 1:20:42.653
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for Lycosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
Probably caused by : Lycosa.sys ( Lycosa+1c23 )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jul  7 02:26:21.557 2013 (UTC + 6:00)
System Uptime: 0 days 5:29:02.401
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for Lycosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
Probably caused by : Lycosa.sys ( Lycosa+1c23 )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
16 Jul 2013   #3

Windows 7 Professional / Windows 8 Pro
 
 

Do you have any spare RAM? in most cases, "from my experience" BSOD is a cause of faulty RAM.
My System SpecsSystem Spec
.


16 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

Bad RAM can cause BSODs, but isn't too common. He has the wrong bugcheck for a RAM issue I think.
My System SpecsSystem Spec
16 Jul 2013   #5

Windows 7 pro 64-bit
 
 

I will run the scans and test when I get home and post their reports. How long do you suggest I run Memtest?

I have also changed out the RAM and that didn't seem to help.
My System SpecsSystem Spec
16 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

Memtest instructions are in the tutorial posted. IT should run at least 8 FULL passes.
My System SpecsSystem Spec
16 Jul 2013   #7

Windows 7 pro 64-bit
 
 

TDSSKiller and the eset scan both came back clean. The latest driver for my keyboard in windows 7 is 3.02 and that is what is currently installed. I will let Memtest run tonight and give that report in the morning.
My System SpecsSystem Spec
17 Jul 2013   #8

Windows 7 pro 64-bit
 
 

I started memtest last night and this morning it was at 4 passes with 0 errors. It is still runnning while I am at work.
My System SpecsSystem Spec
17 Jul 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

So far so good cruxis. I have 16GB too and it took about 2 hours per pass.
My System SpecsSystem Spec
17 Jul 2013   #10

Windows 7 pro 64-bit
 
 

Ok, so here is 8 passes worth and 0 errors.
My System SpecsSystem Spec
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 Keyboard stops working and then BSOD





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