BSOD at random intervals, during different operations.

Soske · 15 Jul 2013

I've been having BSOD problems for the past four days. This is a new install with a new board and processor. I've tried running memtest86 on all my ram chips individually, as well as in every slot and no errors occurred. I've updated all my drivers. I tried replacing the Killer Network driver with the Atheros driver. I updated my bios. I ran Windows Repair off of the disc. None of these have helped anything.

Specs:
i7-4470k
16gb DDR3 1600 16gb RAM (4x4)
Dual 1tb HDD
Sapphire 7870
Windows 7 Home 64bit
MSI Z87-G45

I'm at a complete loss as to what to do. Any help is appreciated.

koolkat77 · 16 Jul 2013

Welcome to the Forum.

If you are overclocking any hardware, please stop.

Remove MSI software with Revo Uninstaller.
RTCore64.sys Tue Sep 6 18:24:50 2011
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)
Driver Reference Table -RTCore64.sys

NTIOLib_X64.sys Thu Oct 25 16:27:58 2012
MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5
Driver Reference Table -NTIOLib_X64.sys

Note

Download and install Revo Uninstaller free from here:

Download Revo Uninstaller Freeware

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Update:
LGPBTDD.sys Thu Jul 2 00:47:52 2009
Logitech GamePanel Software
Driver Reference Table -LGPBTDD.sys

Uninstall your current antivirus it seems to contribute to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7

Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+

Pay close attention to part 3 of the tutorial "If you have errors"

Test your Hardware for Stability and Heat Problems with Prime95:

Stress Test With Prime95

How to Stress Test a Video Card with Furmark:

Video Card - Stress Test with Furmark

Test your CPU Stability with IntelBurnTest:

CPU - Stress Test Using IntelBurnTest

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor

Bugcheck

Code:

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jul 16 07:36:22.689 2013 (UTC + 6:00)
System Uptime: 0 days 2:58:34.469
BugCheck 3B, {c000001d, fffff88004c1c5d6, fffff88009575c80, 0}
Probably caused by : ks.sys ( ks!KsGetPinFromIrp+82e )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  audiodg.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jul 16 04:24:13.354 2013 (UTC + 6:00)
System Uptime: 0 days 14:01:00.135
BugCheck D1, {fffff80000000058, 2, 0, fffff8800589c586}
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
Probably caused by : iusb3xhc.sys ( iusb3xhc+32586 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul 15 13:59:17.075 2013 (UTC + 6:00)
System Uptime: 0 days 13:15:40.855
BugCheck A, {fffff8804a643900, 2, 0, fffff80002ea26e0}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  Steam.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul 15 00:19:15.328 2013 (UTC + 6:00)
System Uptime: 0 days 23:18:06.108
BugCheck 1000007E, {ffffffffc000001d, fffff88004c18292, fffff88006dbc798, fffff88006dbbff0}
Probably caused by : hardware ( dxgmms1!VIDMM_GLOBAL::VIDMM_GLOBAL+28a )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 13 16:44:22.116 2013 (UTC + 6:00)
System Uptime: 0 days 1:58:23.897
BugCheck 50, {fffff900c2c4d308, 0, fffff960001dc467, 0}
Probably caused by : win32k.sys ( win32k!IsMessageAllowedAcrossILByReceiver+17 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  Origin.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 13 11:31:45.699 2013 (UTC + 6:00)
System Uptime: 0 days 2:45:36.480
BugCheck A, {40000000000, 2, 0, fffff80002ee5692}
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 13 07:14:16.637 2013 (UTC + 6:00)
System Uptime: 0 days 3:03:15.418
BugCheck 44, {fffffa80132a6df0, eae, 0, 0}
Probably caused by : tcpip.sys ( tcpip+4fbb7 )
BUGCHECK_STR:  0x44
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Soske · 16 Jul 2013

Thanks for all the info. I'll go through it and let you know how it works out.

koolkat77 · 16 Jul 2013

Take your time. Good Luck.

Soske · 16 Jul 2013

Alright, I went through all the steps. All the stress tests worked fine, no errors or overheating. Updating the Logitech driver however caused my screen to distort and freeze after login, so I uninstalled it in safe mode and for now have a gaming keyboard that I can't use any of the features. All that's left is to let the system run a few days and hope I don't have another bsod. Fingers crossed.

koolkat77 · 16 Jul 2013

Thanks.
I'll wait for another update.

Soske · 16 Jul 2013

I had another crash, though this time I didn't get a blue screen. The system froze and both my monitors distorted. When I checked the event log, the only error around that time was an unexpected shut down message, but no clue as to the cause. I re-ran the SF Diagnostic and I'll re-upload it. I have absolutely no clue what caused it.

Edit: Also my games are running really bad now. Previously, when I ran Tomb Raider's benchmark I'd get 45fps, when I just ran it now I got 23fps.

Britton30 · 16 Jul 2013

Have you tired uninstalling the Logitech drivers and using a standard keyboard?
How about using Driver sweeper, link in my sig and reinstalling the graphics driver, without CCC if you can live without it.

Are both ends of video cables and connectors tight and seated fully?

koolkat77 · 16 Jul 2013

Sounds and looks like a hardware problem.

Code:

ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 353K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
-----------------------------
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 381K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
--------------------------

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor

For how to upload a screenshot or file, read here

How To Clear CMOS

Soske · 17 Jul 2013

I already uninstalled the Logitech drivers, and it's now acting a standard usb keyboard (I don't have a different one to test with). I'll give driver sweeper a try. I've been monitoring my CPU and GPU usage and temps, and they've been well within normal standards. At this point I'm highly considering returning the mobo and cpu and going back to AMD.