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Windows 7: BSOD Crash. Computer completely freezes.

16 Jul 2013   #1

Windows 7
 
 
BSOD Crash. Computer completely freezes.

Hi guys,

I'm having trouble with my PC. Sometimes the monitor doesn't receive a signal. When it does come on it freezes completely or i get the infamous blue screen of death.

Have attached my ZIP folder after the scan, any idea what i need to do to solve this problem?

Thanks in advance.

Joe.

My System SpecsSystem Spec
.

16 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions. Also upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
__________________________________________________________________________
BSOD ANALYSIS:

Code:
BugCheck D1, {0, 2, 8, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )

Followup: MachineOwner
------------------------------------------------------------
BugCheck 1000008E, {c0000005, 2, aa04bbe0, 0}

Probably caused by : ntkrpamp.exe ( nt!NtDuplicateToken+84 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
16 Jul 2013   #3

Windows 7
 
 

Ok my computer has crashed while the driver verifier was enabled, what do I do now?

You mentioned crash dumps, how do I go about this?
My System SpecsSystem Spec
.


16 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by BigChlo View Post
Ok my computer has crashed while the driver verifier was enabled, what do I do now?
That is what is expected, that is what is asked for.

Quote   Quote: Originally Posted by BigChlo View Post
You mentioned crash dumps, how do I go about this?
Post it following the Blue Screen of Death (BSOD) Posting Instructions.

And then disable Driver verifier, following the option two of the same tutorial of my first post in this thread.
My System SpecsSystem Spec
16 Jul 2013   #5

Windows 7
 
 

Here's my updated crash dump.

Is there any indication of what the problem may be?
My System SpecsSystem Spec
16 Jul 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The DV enabled crash dump is not there in the zip. Probably it occurred before you get to the desktop?

But, there is an info, that the SCSI is failing.

ITEMVALUE
Name AMT687DM IDE Controller
Manufacturer (Standard mass storage controllers)
Status Error
PNP Device ID PCI\VEN_1103&DEV_3120&SUBSYS_4741D33D&REV_01\4&5D18F2DF&0

I would suggest you to do a Clean Reinstall - Factory OEM Windows 7, which will be the easiest way to get rid of it for you.

All that you need to do a clean reinstall is provided there in the link.
My System SpecsSystem Spec
18 Jul 2013   #7

Windows 7
 
 
No Signal

I went to clean reinstall today, and my monitor keeps on saying 'no signal' even though the fans are running and the computer seems to be booting as normal. Have checked all cables and they're fine.

Any idea where to go from here? It sounds like it's finally had it
My System SpecsSystem Spec
18 Jul 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Have you done the clean reinstall, and got the no signal after reboot?

Try this tutorial .... Device Manager - Access During Windows 7 Installation

Also make it sure that the Display cable is properly connected at both the ends, and the PSU fan is running.

I am asking for some more help, too.
My System SpecsSystem Spec
18 Jul 2013   #9

Windows 7
 
 

I didn't get the chance to clean reinstall as my PC crashed before I could start, and now I can't access the screen altogether!

I have checked and the display cable is in correctly, and the fan is running perfectly well as it has been before.

Perhaps I need to reseat everything? Although I haven't got a clue how to do this.
My System SpecsSystem Spec
18 Jul 2013   #10
Microsoft MVP

 

Try another monitor.

You're getting nothing on the monitor except No Signal?

Guarding against static discharge, unplug RAM sticks from mobo, then power up making sure speakers are on. Do you get beep codes? This would mean a sign of mobo life.

Then plug back in one RAM stick to reboot, then if necessary power down to try another, then if necessary change slots and try again.

Then try unplugging everything including DVD drive and HD to see what happens. Add DVD drive and try to boot a disk.
My System SpecsSystem Spec
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 BSOD Crash. Computer completely freezes.





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