BSOD atikmdag.sys while playing some* games

Page 1 of 2 12 LastLast

  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    BSOD atikmdag.sys while playing some* games


    Hello, 6 months ago i bought a new PC, and after a couple months i have been getting BSOD with some games.
    For example, i finished Far Cry 3 in medium specs and "Sleeping Dogs", without ever getting a BSOD or lag. On the other hand, i just got BSOD in Half Life 2.
    Other games worth special mention are "Dishonored" and "Metro last light", in which i get BDOD when i play them on full screen. Since then, i switched to "windows mode" with no BSOD.

    You can check my specs at my profile.
    I have the AMD_Catalyst_13.5_Beta2 driver update. I have uninstalled the ccc from AMD.
    Scans from firewall and avira give me clean results. A week ago i cleanned most of the dust on the main fan in my PC case.

    Any help is appreciated. I have wasted many hours googling solutions. Im sorry for possible fail english. And im sorry if this problem is mentioned elsewhere in the forum, i dont have much time browsing and im kinda dissapointed having BSOD in new PC.

    TL;DR: Im getting BSOD (atikmdag.sys related) while i play games, at random times(can be at the 1st 10 minutes or after 2 hours of play)
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello Mr Brownstone.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+23a0c )
    
    Followup: MachineOwner
    ---------
    This bugcheck code is inherent in ATI display drivers. What should be tried here is to use another driver version; specially when you are having a Beta version of display driver installed.
    Code:
    fffff880`04852000 fffff880`053c5000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Apr 16 20:15:48 2013 (516D641C)
        CheckSum:         00B2672C
        ImageSize:        00B73000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Uninstall everything relating to the display driver using AMD Catalyst Un-install Utility

    Then install the latest WHQL only, from the link AMD CCC WHQL Video Driver Download Link

       Information
    WHQL
    Release Date: April 24th 2013
    Version: 13.4
    In Device Manager: 12.104


    Let us know when done.
    ______________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+23a0c )
    
    Followup: MachineOwner
    ---------
    
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Unknown bugcheck code (a0000001)
    Unknown bugcheck description
    Arguments:
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA0000001
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  a
    
    TAG_NOT_DEFINED_c000000f:  FFFFF880030B8FB0
    
    LAST_CONTROL_TRANSFER:  from fffff88004875a0c to fffff80002e81c00
    
    STACK_TEXT:  
    fffff880`030b15f8 fffff880`04875a0c : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    fffff880`030b1600 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x23a0c
    fffff880`030b1608 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
    fffff880`030b1610 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`030b1660 : 0x5
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    atikmdag+23a0c
    fffff880`04875a0c ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  atikmdag+23a0c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  516d641c
    
    FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+23a0c
    
    BUCKET_ID:  X64_0xA0000001_atikmdag+23a0c
    
    Followup: MachineOwner
    ---------
    
    5: kd> lmvm atikmdag
    start             end                 module name
    fffff880`04852000 fffff880`053c5000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Apr 16 20:15:48 2013 (516D641C)
        CheckSum:         00B2672C
        ImageSize:        00B73000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thank you Arc, im currently downloding the links.
    Quick question: Should i install the Catalyst control center that comes with the driver update or not? I mean that the 13.4 update comes with this package of 135 MB:
    -Catalyst Software Suite
    Description:
    Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows 7 and Windows 8:
    Display Driver ver. 12.104
    OpenCL(tm) Driver ver. 10.0.1124.2
    Catalyst Control Center ver. 2013.0328.2217.38225
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    CCC is bundled with the ATI display driver. It is always better to keep away from CCC, as it is known to be problematic.

    You can choose the advanced installation and not install CCC there.
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    ok i did what you told me.
    The only thing that "AMD Catalyst Un-install Utility" didnt uninstall was the "application profiles" as i checked the control panel>add/remove section before i install the 13.4 update. Its install date was the day i got the pc.
    I also exluded the ccc.

    So, give me some time, 1-2 days to see if i come with any BSOD again. I uninstalled The games i got the BSOD so i cant really check on them now.

    Really really thank you, no matter if this is solved it or not.
    Lets hope i wont have to come here again! Again tnx

    edit: give me a couple days before you mark it as solved to verify it
      My Computer


  6. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I just got BSOD again. I reinstalled half life 2 and got BSOD at the same exact part/spot where i got it the last time.

    the minidump file is identical to the others.
    here it is:
    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    The problem seems to be caused by the following file: atikmdag.sys



    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical Information:

    *** STOP: 0xa0000001 (0x0000000000000005, 0x0000000000000000, 0x0000000000000000,
    0x0000000000000000)

    *** atikmdag.sys - Address 0xfffff8800487fc5c base at 0xfffff8800485c000 DateStamp
    0x5154fbf8


    Is it possible that the game itself causes me this problem at least for this situation?
    Ill try verify this with other games.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    I want to ask you two questions.

    • Can you install the latest WHQL display driver successfully?
    • Are the BSODs occurring during games/game installations only?

    It would be better if you have posted the crash dump, it will help us to check the timestramp of the display driver, before deciding the next step.

    And, never install a driver from a source which is not either OEM or the hardware manufacturer's site.
      My Computer


  8. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Alright, i uploaded it, its the most recent dated.

    1)Can you install the latest WHQL display driver successfully?
    I uninstalled with success everything relating to the display driver using "AMD Catalyst Un-install Utility" , i restared the PC and then I installed with success the latest WHQL from the link you provided which was the amd's site.

    2)Are the BSODs occurring during games/game installations only?
    BSOD has always occured while playing a game. NEVER while browsing, installing any program or game, watching movies or anything else.

    And lastly as you pointed out, i have never installed a driver from a source which is not either OEM or the hardware manufacturer's site!
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Well, so it is the same bugcheck code.
    Code:
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+23c5c )
    
    Followup: MachineOwner
    ---------
    And this time it is with another driver version, which is the latest WHQL.
    Code:
    fffff880`0485c000 fffff880`053cf000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Mar 29 07:57:04 2013 (5154FBF8)
        CheckSum:         00B25604
        ImageSize:        00B73000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The desired course of action that I can suggest you here is to change the GPU. Use an nvidia one.

    But before abandoning the GPU, you may go for a Clean Reinstall - Factory OEM Windows 7 , and install the latest WHQL display driver at the first place. Clean reinstalls sometimes work good.
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Arc said:
    Well, so it is the same bugcheck code.
    Code:
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+23c5c )
    
    Followup: MachineOwner
    ---------
    And this time it is with another driver version, which is the latest WHQL.
    Code:
    fffff880`0485c000 fffff880`053cf000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Mar 29 07:57:04 2013 (5154FBF8)
        CheckSum:         00B25604
        ImageSize:        00B73000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The desired course of action that I can suggest you here is to change the GPU. Use an nvidia one.

    But before abandoning the GPU, you may go for a Clean Reinstall - Factory OEM Windows 7 , and install the latest WHQL display driver at the first place. Clean reinstalls sometimes work good.

    Tnx ill see what i can do, probably will ask to change the card cause i m a bit scared with reinstalling windows. Its something i have never done and i might mess it up more.

    edit: Why suggest Nvidia? Is it more reliable? Some of my friends have suggested me that too, but their answear is "cause its better"

    Can you tell me some Nvidia cards with ~same price and power?
    tnx in advance
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:41.
Find Us