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Windows 7: random restarts --> "Problem Event Name: BlueScreen Locale ID: 1038"

16 Jul 2013   #1
bukkideme

Windows 7 Ultimate x64
 
 
random restarts --> "Problem Event Name: BlueScreen Locale ID: 1038"

Dear Forum people,

I have just reinstalled my desktop 2 days ago, and now I am having random restarts/crashes. I cannot correlate to any specific software or task when it happens.
I have also updated my BIOS to the newest version before Win7 reinstall. I have only a couple of programs installed so far, and the newest drivers for my motherboard, videocard, etc...

I already did MEM test, but the RAMs looks ok.
I have also attached the zip file created by the SF Diagnostic Tool as it was described.

Any help is welcomed!

(ps.: I have licenced win7 ultimate + Bitdefender Antivirus Plus)


My System SpecsSystem Spec
.
16 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
17 Jul 2013   #3
bukkideme

Windows 7 Ultimate x64
 
 

Hi koolkat77,

Thanks, but you think this BSOD error and random restarts are related to a non-activated Windows?
Anyway, I just did an automatic activation from start menu, and I got the screen saying that, activation was succesful, and I have a genuine win7 op system.
But I do not understand how this activation is related to my BSOD error?

EDIT: just a few minutes, and I will post the required data...
EDIT2:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XMKF9-Q3C4C-JT87T
Windows Product Key Hash: 6jv7czUd53cqNNdf1PXkFOcbemI=
Windows Product ID: 00426-OEM-9154333-84300
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {25BC6252-7DA3-4495-9819-0BA58963DEE5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{25BC6252-7DA3-4495-9819-0BA58963DEE5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JT87T</PKey><PID>00426-OEM-9154333-84300</PID><PIDType>3</PIDType><SID>S-1-5-21-1477305635-1919385985-4215638483</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1503   </Version><SMBIOSVersion major="2" minor="5"/><Date>20121114000000.000000+000</Date></BIOS><HWID>ED333707018400F2</HWID><UserLCID>040E</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-543-384300-02-1038-7601.0000-1952013
Installation ID: 017436833120533616846895691810001012971302056681575394
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: JT87T
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2013.07.17. 7:55:10

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEA6GHcCzzo4ms4mFTyEDO4JCArkLTO7jNdCA5CGg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            111412        APIC1030
  FACP            111412        FACP1030
  HPET            111412        OEMHPET 
  MCFG            111412        OEMMCFG 
  OEMB            111412        OEMB1030
  SSDT            A M I         POWERNOW
My System SpecsSystem Spec
.

17 Jul 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
My System SpecsSystem Spec
17 Jul 2013   #5
bukkideme

Windows 7 Ultimate x64
 
 

Hello, thanks for the advices!

Actually I have paid money for the Bitdefender Antivirus Plus software, and I would like to use it. I have used this antivir soft in the last one year without any problem, on this PC and on my laptop.
Therefore, I think I will try first to uninstall and install again it, maybe it will help?

2.: I already tried "sfc /scannow " method, it did not show any error or problem.

3.: I will try the "chkdsk" when I get home tonight...

thanks again!
Regards,
My System SpecsSystem Spec
17 Jul 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by bukkideme View Post

Actually I have paid money for the Bitdefender Antivirus Plus software, and I would like to use it. I have used this antivir soft in the last one year without any problem, on this PC and on my laptop.
Therefore, I think I will try first to uninstall and install again it, maybe it will help?
I suggest removal for testing purpose. You can always put it back if it weren't the cause of your problems
My System SpecsSystem Spec
17 Jul 2013   #7
bukkideme

Windows 7 Ultimate x64
 
 

Ok, it is clear now
Thanks, I will reply when I have some results.
Regards,

EDIT1: First I just reinstalled Bitdefender. After several minutes, I got a BSOD restart crash again.
Now I removed Bitedefender, and I use the free Microsoft Security Essential.
I will test this for the next two days, lets see whether I get BSOD or not. I will post the result.
My System SpecsSystem Spec
17 Jul 2013   #8
bukkideme

Windows 7 Ultimate x64
 
 

hello,

My PC just produced another BSOD restart, now with equipped with Microsoft security ess.
The symptom: I was just reading something in Firefox, and suddenly the mouse got frozen. I could not move it, and after 3 sec, the system restarted.

I get the very same message as posted above.
I also did chkdsk, it did not find any error in file system.
Any other suggestion?
Thanks very much,
Regards,
My System SpecsSystem Spec
17 Jul 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Have you done "perform a clean startup - reduce items on start"?
My System SpecsSystem Spec
17 Jul 2013   #10
bukkideme

Windows 7 Ultimate x64
 
 

I am going to do it.
thanks,
i will come again as early as i have some news.
Regards,
My System SpecsSystem Spec
Reply

 random restarts --> "Problem Event Name: BlueScreen Locale ID: 1038"




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