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Windows 7: Having bsods relating to ntoskrnl.exe+75c00

17 Jul 2013   #11
Dan82

Windows 7 64 bit
 
 

Ok ran it three times, didn't repair, i've attached the log below.

Are those creative folders ok to keep still on the hd? i removed the creative media source and files via uninstall programmes in control panel....same with CorsairLink not sure if either is enough?

Thanks


My System SpecsSystem Spec
.
17 Jul 2013   #12
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Thanks for the CBSlogs.

Your logs still show the Creative driver is still present on the system (ha20x22k.sys)
which is contributing to your BSOD's. This needs uninstalled.

I also found this driver:

Code:
 
Driver: xusb21.sys
Dated: Thu Aug 13 23:10:17 2009
Refers to: XBox USB wireless controller 
BSOD issues in Win7 with 2009 driver (found in mid-2012)
Update: Software Downloads | Microsoft Hardware

I will have to ask another member to look at your CBSlogs for you. Not my field I'm afraid.
But you will be in good hands

cheers

Dave
My System SpecsSystem Spec
17 Jul 2013   #13
Dan82

Windows 7 64 bit
 
 

How can i uninstall the creative driver?

Thanks
My System SpecsSystem Spec
.

17 Jul 2013   #14
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

You can use Revo Uninstaller if you wish May make life easier.

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the Creative software (also delete the leftover registry entries).
Let me know how you get on.
Cheers
Dave
My System SpecsSystem Spec
17 Jul 2013   #15
Dan82

Windows 7 64 bit
 
 

Can't see an advanced mode, only hunter mode? or do i download the 30 days free trial one?

Thanks again
My System SpecsSystem Spec
17 Jul 2013   #16
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Sorry, you have to click on the Options Tab
My System SpecsSystem Spec
17 Jul 2013   #17
Dan82

Windows 7 64 bit
 
 

In options tab i see uninstaller and junk cleaner with various options.

I set an option that showers updates/components installed, i see creative icons which i just right click each and uninstall? how i clean registry of them? CCleaner? (can't see the option in this)

Thanks
My System SpecsSystem Spec
17 Jul 2013   #18
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Yes just right click and uninstall, and once you do it will give you options
to clean left over entries. (The very bottom one I think).

You will see Advanced Mode in Options under General
as in the pic

Attachment 276897

Yes you can use CCleaner, but Revo will do it for you also

cheers

Dave
My System SpecsSystem Spec
17 Jul 2013   #19
Dan82

Windows 7 64 bit
 
 

The ha20x22k.sys file was on the system still because it was in a downloaded folder in documents library for some odd reason must of forgot to delete it lol.(i put it in startup searchbar and nothing appears now)

I've deleted all creative files using that programme on advanced mode, reboot on each about 4 times total and kept the X-Fi Forte driver for my card.

Is there anything else i should do? or should i try a game like Battlefield 3 for an hour?(this game always crashed before your help and usually after about 10-20mins)
My System SpecsSystem Spec
17 Jul 2013   #20
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

While we are waiting for someone to look at your CBSlogs
(please be patient as these guys are usually pretty busy and also sometimes eat )

I would suggest running a couple of tests, just for elimination purposes, as the latest crash was
a blue screen [ntoskrnl.exe].
The file basically deals with your computers memory which includes, Hard Drive and RAM.

Run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip   Tip
Run these tests overnight, pay particular attention to Item number 3 in the tutorial


Run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Post back any results, if no errors found then test the system, play games, use normally
and see if the issue is resolved, if you experience a new crash, post up the logs.

Cheers

Dave
My System SpecsSystem Spec
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 Having bsods relating to ntoskrnl.exe+75c00




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