Having bsods relating to ntoskrnl.exe+75c00

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  1. Posts : 51
    Windows 7 64 bit
    Thread Starter
       #11

    Ok ran it three times, didn't repair, i've attached the log below.

    Are those creative folders ok to keep still on the hd? i removed the creative media source and files via uninstall programmes in control panel....same with CorsairLink not sure if either is enough?

    Thanks
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #12

    Thanks for the CBSlogs.

    Your logs still show the Creative driver is still present on the system (ha20x22k.sys)
    which is contributing to your BSOD's. This needs uninstalled.

    I also found this driver:

    Code:
     
    Driver: xusb21.sys
    Dated: Thu Aug 13 23:10:17 2009
    Refers to: XBox USB wireless controller 
    BSOD issues in Win7 with 2009 driver (found in mid-2012)
    Update: Software Downloads | Microsoft Hardware

    I will have to ask another member to look at your CBSlogs for you. Not my field I'm afraid.
    But you will be in good hands :)

    cheers

    Dave
      My Computer


  3. Posts : 51
    Windows 7 64 bit
    Thread Starter
       #13

    How can i uninstall the creative driver?

    Thanks
      My Computer


  4. Posts : 2,014
    Windows 7 Professional 64bit
       #14

    Hi,

    You can use Revo Uninstaller if you wish :) May make life easier.

    Revo Uninstaller
    Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Opt for "Advanced Mode" and uninstall the Creative software (also delete the leftover registry entries).
    Let me know how you get on.
    Cheers
    Dave
      My Computer


  5. Posts : 51
    Windows 7 64 bit
    Thread Starter
       #15

    Can't see an advanced mode, only hunter mode? or do i download the 30 days free trial one?

    Thanks again
      My Computer


  6. Posts : 2,014
    Windows 7 Professional 64bit
       #16

    Sorry, you have to click on the Options Tab :)
      My Computer


  7. Posts : 51
    Windows 7 64 bit
    Thread Starter
       #17

    In options tab i see uninstaller and junk cleaner with various options.

    I set an option that showers updates/components installed, i see creative icons which i just right click each and uninstall? how i clean registry of them? CCleaner? (can't see the option in this)

    Thanks
      My Computer


  8. Posts : 2,014
    Windows 7 Professional 64bit
       #18

    Yes just right click and uninstall, and once you do it will give you options
    to clean left over entries. (The very bottom one I think).

    You will see Advanced Mode in Options under General
    as in the pic :)

    Attachment 276897

    Yes you can use CCleaner, but Revo will do it for you also

    cheers

    Dave
      My Computer


  9. Posts : 51
    Windows 7 64 bit
    Thread Starter
       #19

    The ha20x22k.sys file was on the system still because it was in a downloaded folder in documents library for some odd reason must of forgot to delete it lol.(i put it in startup searchbar and nothing appears now)

    I've deleted all creative files using that programme on advanced mode, reboot on each about 4 times total and kept the X-Fi Forte driver for my card.

    Is there anything else i should do? or should i try a game like Battlefield 3 for an hour?(this game always crashed before your help and usually after about 10-20mins)
      My Computer


  10. Posts : 2,014
    Windows 7 Professional 64bit
       #20

    While we are waiting for someone to look at your CBSlogs
    (please be patient as these guys are usually pretty busy and also sometimes eat :))

    I would suggest running a couple of tests, just for elimination purposes, as the latest crash was
    a blue screen [ntoskrnl.exe].
    The file basically deals with your computers memory which includes, Hard Drive and RAM.

    Run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

       Tip
    Run these tests overnight, pay particular attention to Item number 3 in the tutorial


    Run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:

    • Click on Start>Type in search cmd
    • Right click cmd and Run as Administrator
    • At the command prompt please type: chkdsk /f/r
      (There is a space between chkdsk and /f/r)
    Chkdsk Tutorial

    Post back any results, if no errors found then test the system, play games, use normally
    and see if the issue is resolved, if you experience a new crash, post up the logs.

    Cheers

    Dave
      My Computer


 
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