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Windows 7: Laptop Suddenly crash and Getting Error Code 0x00000f4

18 Jul 2013   #1
tanveer17ahmed

Windows 7 home premium 64 bit
 
 
Laptop Suddenly crash and Getting Error Code 0x00000f4

My laptop is Suddenly crashing and getting Error Code 0x00000f4. After that When I try to restart my computer it does not restart again simply. I have to try several times to start it. I have attached my files here. Please help me.


My System SpecsSystem Spec
.

18 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Tanveer, which Antivirus you are using?

A stop 0xF4 is a storage /ODD related error, which is caused by any of the following ....
  • A SSD with outdated firmware
  • A HDD or SSD which is failing
  • Failing storage controllers
  • Some program overriding ODDs native performance, say Backup or defrag tool
  • A virus infection
  • A filter driver of an antivirus programs.
I would suggest you for the following

Seatool for dos: SeaTools | Seagate download
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Post a screenshot of your HDD using CrystalDiscInfo.

Scan the system for possible virus infection with the following programs.
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Disable Bluetooth. It is causing some issues there. Use it only when it is actually needed.
  • Name [00000007] Bluetooth Device (Personal Area Network)
  • Driver c:\windows\system32\drivers\bthpan.sys (6.1.7600.16385, 116.00 KB (118,784 bytes), 7/14/2009 6:07 AM)
Let us know the results.
___________________________________________________________________________________
BSOD ANALYSIS:
Code:
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8007ae02f0, fffffa8007ae05d0, fffff80002fe0240}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007ae02f0, Terminating object
Arg3: fffffa8007ae05d0, Process image file name
Arg4: fffff80002fe0240, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

KERNEL_LOG_FAILING_PROCESS:  <NULL>

PROCESS_OBJECT: fffffa8007ae02f0

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0xF4_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`026250a8 fffff800`03063142 : 00000000`000000f4 00000000`00000003 fffffa80`07ae02f0 fffffa80`07ae05d0 : nt!KeBugCheckEx
fffff880`026250b0 fffff800`0300f269 : ffffffff`ffffffff fffffa80`09870b60 fffffa80`07ae02f0 fffffa80`07ae02f0 : nt!PspCatchCriticalBreak+0x92
fffff880`026250f0 fffff800`02f93c74 : ffffffff`ffffffff 00000000`00000001 fffffa80`07ae02f0 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17a06
fffff880`02625140 fffff800`02cd7153 : fffffa80`07ae02f0 fffff800`c0000005 fffffa80`09870b60 fffff880`02625b38 : nt!NtTerminateProcess+0xf4
fffff880`026251c0 fffff800`02cd36f0 : fffff800`02d17ada fffff880`02625b38 fffff880`02625890 fffff880`02625be0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`02625358 fffff800`02d17ada : fffff880`02625b38 fffff880`02625890 fffff880`02625be0 00000000`01791f40 : nt!KiServiceLinkage
fffff880`02625360 fffff800`02cd7542 : fffff880`02625b38 00000000`000116e4 fffff880`02625be0 00000000`01791a18 : nt! ?? ::FNODOBFM::`string'+0x4619d
fffff880`02625a00 fffff800`02cd60ba : 00000000`00000001 00000000`000116e4 00000000`7780de01 00000000`77705a84 : nt!KiExceptionDispatch+0xc2
fffff880`02625be0 00000000`777059ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`01790cc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777059ad


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Laptop Suddenly crash and Getting Error Code 0x00000f4




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