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Windows 7: BSOD random: Using Chrome, Excel and Word. I have Intel Anti Theft .

21 Jul 2013   #11
Yopes

Windows 7 Ultimate x64
 
 

I already tested the ram. The antivirus showed no problems.
So I guess I can only go for a reinstall. I don't have enough time today and I need the computer for next week. So I guess it needs to wait til next Saturday.

Regards.


My System SpecsSystem Spec
.
04 Aug 2013   #12
Yopes

Windows 7 Ultimate x64
 
 
Back Again

I send the laptop for service. They changed the CPU but it is still failing. I tried to update the camera driver but every time I tried I get a BSOD. Maybe that helps to find the problem.
I'm attaching the latest file.

Thanks,
Yopes
My System SpecsSystem Spec
04 Aug 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This time the BSOD is caused by Realtek UVC webcam Driver
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8801f01feb5, fffff880033c40c8, fffff880033c3920}

Probably caused by : rtsuvc.sys ( rtsuvc+deb5 )

Followup: MachineOwner
---------
And here is the driver's date:
Code:
fffff880`1f012000 fffff880`1f7e9700   rtsuvc   T (no symbols)           
    Loaded symbol image file: rtsuvc.sys
    Image path: rtsuvc.sys
    Image name: rtsuvc.sys
    Timestamp:        Fri Sep 28 16:11:40 2012 (50657EE4)
    CheckSum:         007E6121
    ImageSize:        007D7700
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Search for any available update from your notebook manufacturer's website.

Saying it a notebook, despite of the information as a desktop in the specs, coz:
Code:
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=2076]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = 4.6.5
BiosReleaseDate = 04/09/2013
SystemManufacturer = Notebook                        
SystemProductName = P15SM                           
SystemFamily = Not Applicable                  
SystemVersion = Not Applicable                  
SystemSKU = Not Applicable                  
BaseBoardManufacturer = Notebook                        
BaseBoardProduct = P15SM                           
BaseBoardVersion = Not Applicable
If no updates are available, disable the device when you dont use it.
My System SpecsSystem Spec
.

07 Aug 2013   #14
Yopes

Windows 7 Ultimate x64
 
 

Hello Arc,
Can you tell me why I'm having the last dumps?

Thanks,
Yopes
My System SpecsSystem Spec
07 Aug 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Yopes View Post
Hello Arc,
Can you tell me why I'm having the last dumps?

Thanks,
Yopes
Killer.
Code:
fffff880`009db4e8  fffff880`06761cc7Unable to load image Ak27x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Ak27x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Ak27x64.sys
 Ak27x64+0x14dcc7
My System SpecsSystem Spec
Reply

 BSOD random: Using Chrome, Excel and Word. I have Intel Anti Theft .




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