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Windows 7: Unexpected blackouts while watching videos


18 Jul 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unexpected blackouts while watching videos

This has happened on and off for a while now, usually when I'm watching videos, using Skype, etc. My laptop simply shuts down without warning and then on re-booting asks me to use startup repair, which usually fixes the problem. Doesn't always include a BSOD, but last night it did when I re-booted. What do people make of this? I've also noticed my laptop gets extremely hot when this happens.

Thanks.

My System SpecsSystem Spec
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18 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck C000021A, {fffff8a00979ba40, 0, ffffffffc0000001, 10728}

----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
Code:
Usual causes:  User-mode device driver, system service, or third-party application, Mismatched system files
This bugcheck indicates that the winlogon.exe process has been terminated unexpectedly, this process is used to log on and log off the user. I believe you most likely have overheating issues, please post a screenshot of your temperature with HWMonitor CPUID - System & hardware benchmark, monitoring, reporting, and then upload the screenshot with Screenshots and Files - Upload and Post in Seven Forums

Remove:

Code:
Start Menu\Programs\Norton
Norton is known to cause BSODs with Windows, please remove the program completely using the Norton Removal Tool, I see that your also running MSE, running two real-time protection programs at the same time, can cause severe conflicts and crashes.
My System SpecsSystem Spec
19 Jul 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So this after about an hour of watching Hulu. Those core temps look hot. Any thing I can do besides trying to blow dust off the fans?
My System SpecsSystem Spec
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20 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Those temperatures are really hot, buy a can of compressed air and then gently spray onto the fans. If your able to find a guide or know how to remove the back panel of your laptop, then you will be able to much more effectively remove any dust.

Where do you place your laptop?
My System SpecsSystem Spec
25 Jul 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well I took it apart as best I could without going beyond my comfort level. Seems to have improved slightly. At least now I know what the problem is. Thanks for your help.
My System SpecsSystem Spec
26 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Glad to be able to help
My System SpecsSystem Spec
Reply

 Unexpected blackouts while watching videos




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