Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unexpected blackouts while watching videos

18 Jul 2013   #1
set9676

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unexpected blackouts while watching videos

This has happened on and off for a while now, usually when I'm watching videos, using Skype, etc. My laptop simply shuts down without warning and then on re-booting asks me to use startup repair, which usually fixes the problem. Doesn't always include a BSOD, but last night it did when I re-booted. What do people make of this? I've also noticed my laptop gets extremely hot when this happens.

Thanks.


My System SpecsSystem Spec
18 Jul 2013   #2
x BlueRobot

 

Code:
BugCheck C000021A, {fffff8a00979ba40, 0, ffffffffc0000001, 10728}

----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
Code:
Usual causes:  User-mode device driver, system service, or third-party application, Mismatched system files
This bugcheck indicates that the winlogon.exe process has been terminated unexpectedly, this process is used to log on and log off the user. I believe you most likely have overheating issues, please post a screenshot of your temperature with HWMonitor CPUID - System & hardware benchmark, monitoring, reporting, and then upload the screenshot with Screenshots and Files - Upload and Post in Seven Forums

Remove:

Code:
Start Menu\Programs\Norton
Norton is known to cause BSODs with Windows, please remove the program completely using the Norton Removal Tool, I see that your also running MSE, running two real-time protection programs at the same time, can cause severe conflicts and crashes.
My System SpecsSystem Spec
19 Jul 2013   #3
set9676

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So this after about an hour of watching Hulu. Those core temps look hot. Any thing I can do besides trying to blow dust off the fans?
My System SpecsSystem Spec
20 Jul 2013   #4
x BlueRobot

 

Those temperatures are really hot, buy a can of compressed air and then gently spray onto the fans. If your able to find a guide or know how to remove the back panel of your laptop, then you will be able to much more effectively remove any dust.

Where do you place your laptop?
My System SpecsSystem Spec
25 Jul 2013   #5
set9676

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well I took it apart as best I could without going beyond my comfort level. Seems to have improved slightly. At least now I know what the problem is. Thanks for your help.
My System SpecsSystem Spec
26 Jul 2013   #6
x BlueRobot

 

Glad to be able to help
My System SpecsSystem Spec
Reply

 Unexpected blackouts while watching videos




Thread Tools





Similar help and support threads
Thread Forum
BSOD Watching youtube videos and embedded FB videos.
Hi all, Im new here, and I hear this is the best place to get help with my current issue. Recently I installed beta drivers from amd (14.6) and whenever I watch videos on you tube or facebook I get a bluescreen shortly after. It goes so quick that I cant really read what the problem is, but...
BSOD Help and Support
BSOD When watching vine or Watching videos through steam, Atikpag.sys
I've had this for a yea now. Still haven't found anything that will help me. When I watch vine or when I would go to buy a steam game, the video that pops up gives me BSOD. So I always have to buy my games through Windows Safe Mode. The error I get is the following: Stop: 0x000000000116 (I...
BSOD Help and Support
BS after watching videos.
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1e BCP1: 0000000000000000 BCP2: 0000000000000000 BCP3: 0000000000000000
BSOD Help and Support
BSOD while watching videos
ok here is whats happening. sometimes i watch videos on my computer n BSOD. i dont know what causes the BSOD. i get stop code 0X119. all my video drivers are up to date (best of my knowledge) and so is my chipset driver. i have included the mini-dump if you guys can take a look at it. please...
BSOD Help and Support
Lag when watching HD videos
It just started to do this after i installed windows 7, in vista they were silky smooth Ok for some reason videos in HD will lag out randomly like crazy when I watch them, the weird part is that only about 50-70 % of my dual core processors are being used. I can watch about 10-15 minutes then it...
Music, Pictures & Video
help me with watching videos
I tried to wach some music on youtube, but I could't , then I tried on some other sites, but the problem was same. I would be thankfull if somebody can explain me what to do.
Music, Pictures & Video

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:36.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App