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Windows 7: BSOD browsing web and hard drive

29 Jul 2013   #11
Smeeth

Windows 7 Premium 64 bit
 
 

One BSOD yesterday, two the day before that. Ran SF diagnostic tool again, attached results to this message.


My System SpecsSystem Spec
.
29 Jul 2013   #12
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Pretty straight forward with Driver Verifier - snapman.sys Acronis True Image Snapshot Manager driver also included in Seagate DiscWizard

Please uninstall the above software with Revo Uninstaller free, then disable verifier and observe for further BSOD's.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 444, fffffa800d31e060, fffff88001b00837}

*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+21837 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  DiscWizard.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000314e4ec to fffff80002cc0c00

STACK_COMMAND:  kb

FOLLOWUP_IP: 
snapman+21837
fffff880`01b00837 3d230000c0      cmp     eax,0C0000023h

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  snapman+21837

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: snapman

IMAGE_NAME:  snapman.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  47453b95

FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_snapman+21837

BUCKET_ID:  X64_0xc4_f6_VRF_snapman+21837

Followup: MachineOwner
---------

2: kd> lmvm snapman
start             end                 module name
fffff880`01adf000 fffff880`01b1a000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Thu Nov 22 14:19:33 2007 (47453B95)
    CheckSum:         00043F7B
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
30 Jul 2013   #13
Smeeth

Windows 7 Premium 64 bit
 
 

Hi koolkat,

Performed steps as you recommended and already computer is running better. Will keep you posted if BSODs continue.

Thanks for all your help!
David
My System SpecsSystem Spec
.

Reply

 BSOD browsing web and hard drive




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