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Windows 7: BSOD browsing web and hard drive

18 Jul 2013   #1
Smeeth

Windows 7 Premium 64 bit
 
 
BSOD browsing web and hard drive

Hi there,

Many thanks in advance for taking a look at my situation. I think I'm starting to circle the drain and with my limited skill set, I think it's time to call in the cavalry.

Sudden BSODs have be plaguing me the last few days. Activities during the BSODs are pretty much browsing the web and dealing with files on the hard drive. I also do some work in Photoshop, geotag photos with the Microsoft tool, and play various video files.

The PC has started to lag, with the CPU jumping to 100% when it didn't "need" to do this previously.

I followed the directions for memory dumps and page file sizes, waited for another BSOD, ran the SF diagnostic tool, and attached a zipped file here. Incidentally, I peeked in some of the text files generated by the tool and noticed that EventSys.txt shows entries like:

Event[889]:
Log Name: System
Source: Disk
Date: 2013-06-24T06:58:27.041
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: MEGATRON
Description:
The driver detected a controller error on \Device\Harddisk6\DR6.

I mention this entry because the last two BSODs happened right when I right clicked the C drive to get into properties. I don't know if this references my C drive or not as I have a separate data disk in the box as well. A previous EventSys.txt showed similar entries, only referencing the page file in the description. Unfortunately I overwrote this file when I ran the diagnostic tool a second time. Perhaps my C drive is failing? Have not scanned the disk, awaiting a recommendation.

The first batch of BSODs made reference to "sasdifsv" and "saskutil", which I found out are files from Supersecret Anti Spyware. I removed this program and now the actual screen of the BSOD references timntr.sys, a file from Acronis, which doesn't show up in Add Remove Programs, so I can't uninstall it. Also, starting to feel like the problem is hopping around, perhaps because I'm not really addressing the root cause.

Please let me know if I need to do a better job of explaining my situation or if additional info is needed. I noticed that MEMORY.DMP is not gathered up by the diagnostic tool, probably a good thing as the file is now 8 GB in size. I attached a zipped copy here in case it is helpful. WinDbg suggests a problem with timntr.sys when it looks at this dump file.

Thanks in advance for the help!
David


My System SpecsSystem Spec
.

18 Jul 2013   #2
Smeeth

Windows 7 Premium 64 bit
 
 

MEMORY.DMP zipped is still huge, didn't upload it.
My System SpecsSystem Spec
20 Jul 2013   #3
Smeeth

Windows 7 Premium 64 bit
 
 

Ran chkdsk.exe from command prompt. No problem reported.
My System SpecsSystem Spec
.


20 Jul 2013   #4
Smeeth

Windows 7 Premium 64 bit
 
 

Recent BSOD screen shows "offending" driver as usbstor.sys. Still poking around for solutions. One source indicated that the right click context menu could be causing the BSODs, matches part of my problem since any right click of the C drive causes a BSOD. However, that's not the only way they happen. The one before last happened when I was out of the room.
My System SpecsSystem Spec
22 Jul 2013   #5
Smeeth

Windows 7 Premium 64 bit
 
 

Looks like too many of us with problems post here for the experts to respond
My System SpecsSystem Spec
22 Jul 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to Seven Forums and sorry for the delay in responding.

How old are the hard drives?

I took a look at the dumps without verifier enable. The bugchecks are F4, this is usually related to Hard Drive/ Storage device failures. As the first step, please take a back up of all your important files on another hard drive or an external one. Then proceed with these steps:

Safely disable and remove any external USB devices from your system.

Make scans with -
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
Upload a screenshot using:
CrystalDiskInfo
For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
```````````````
What antivirus software are you using? I don't seem to find one from your files.

Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
.
Code:
Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8008bbd060, fffffa8008bbd340, fffff80002fdb350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Jul 2013   #7
Smeeth

Windows 7 Premium 64 bit
 
 

Thanks koolkat, I appreciate your input and will work on what you've outlined above and report back. I've already backed up my files...
My System SpecsSystem Spec
22 Jul 2013   #8
Smeeth

Windows 7 Premium 64 bit
 
 

I ran majorgeeks.com cleaning procedure as outlined here and came up clean:
Vista & Windows 7 Malware Removal/Cleaning Procedure - MajorGeeks Support Forums
I just installed Windows Security Essentials. I run Malwarebytes as needed.
My System SpecsSystem Spec
29 Jul 2013   #9
Smeeth

Windows 7 Premium 64 bit
 
 

Hi kookat.

Back in town, working on the BSOD issue. To my mind it appears that the hard drive might be going, but the results are mixed. Thanks for taking a peek at the result and for your expert advice.

Hard drives:

C - 3.5 years old.
D - Data drive, perhaps 4.5 years old.

TDSSKiller:

Ran about 10 days ago, no problems reported

Online Virus Scan Eset:
Ran today, 3 adware items, 1 Trojan, results attached.

CrystalDiskInfo screenshot:
Couldn't make one - software doesn't detect any hard drives. Tried re-scan, refresh but still no
drives. My drives show up in device manager as SCSI - software looks like it doesn't support SCSI -
could this be right? device manager screen shot attached.

Hard Drive Diagnostic Procedure:
Downloaded and ran SeaTools from boot CD for both Seagate hard drives. The short and long tests both
came up clean, yielding a "PASSED" status.

HP PC Doctor (accessed during computer boot):
BIOHD-4, uninitialized / corrupt boot structure detected. Searched this online and see references to making recovery disk - could this be worth the effort? I already have more time into this than it would take me to buy and load a new hard drive. PC Doctor has "repair computer" option, didn't yet run - awaiting recommendation.

Repair Windows 7 System Files with System File Checker:
System file checker "found corrupt files but was unable to fix some of them".

Disk Check for Bad Sectors and Errors:
chkdsk comes back clean when run from command prompt, but did find and fix free space marked as
allocated. However, cannot get into this tool in windows - right clicking C drive generates BSOD.

Antivirus:
Microsoft Security Essentials. However, and I suppose that this will sound reckless, I've been running
without anit-virus for quite a while until recently. My experience with antivirus software has been
fairly mixed, with many programs eating up system resources, going AWOL when least expected, etc. I
run Malwarebytes when suspicious and it has not found anything for a long time. At the beginning of
this problem, I downloaded and installed Microsoft Security Essentials, which has been running for the
last 3 weeks or so. At this point I am operating as suggested in the "Good and Free System Security
Combination" article.

Cheers,
David
My System SpecsSystem Spec
29 Jul 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I'd suggest you keep a back up of your stuff in an external HDD.
And, if you continue getting BSOD's, upload them for us for further analysis
My System SpecsSystem Spec
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 BSOD browsing web and hard drive




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