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Windows 7: BSOD, Custom Build, Memory Mangment

19 Jul 2013   #1
greenthingsjump

Windows Seven Home Premium 64bit
 
 
BSOD, Custom Build, Memory Mangment

Hello!

This is a new custom build. I have had several BSOD errors however the only one I can remember coming up more the once is one that named "memory mangment." I included a quick pic of the failed mem test with the test not showing which channel is bad. I hope with the uploaded zipfile and the pic it is enough information. Let me know if I missed something. Any help is greatly appreciated.

(link to pic of memtest)
http://s615.photobucket.com/user/greenthingsjump/media/IMG_20130719_090605.jpg.html

Joshua


My System SpecsSystem Spec
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19 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Jouhua ....

Is it the image that you wanted to upload? I have scaled it down.
Attachment 277189

The image indicates that memtest detected a RAM failure. A lot of failures in the pass one only.

Now it is your time to follow the Part 3: If You Have Errors: of How to Test and Diagnose RAM Issues with Memtest86+
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors (as in your case), Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.

Let us know the results.

**
I haven't checked the dumps as nothing should be done here before deciding about the failing RAM.

If there are even more problem after doing the aforesaid suggestion, let us know

Edit: The crash dumps showed some graphics error too. The ATI display driver is not the latest one.
After completing the memory issue, uninstall the display drive using AMD Catalyst Un-install Utility. Then update your ATI/AMD display driver to the latest WHQL.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.
My System SpecsSystem Spec
19 Jul 2013   #3
greenthingsjump

Windows Seven Home Premium 64bit
 
 

Hello!

Just wanted to say I appreciate the fast response. I included the attached files just in case. Thanks!

Joshua

PS- Yes that is the image.
My System SpecsSystem Spec
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19 Jul 2013   #4
greenthingsjump

Windows Seven Home Premium 64bit
 
 

Hello!

All four channels failed the mem test at least once by 5% pass. Most of the channel's failed more then once. Does that mean my motherboard is dead? Recommended coarse of action?

Joshua
My System SpecsSystem Spec
20 Jul 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by greenthingsjump View Post
Hello!

All four channels failed the mem test at least once by 5% pass. Most of the channel's failed more then once. Does that mean my motherboard is dead? Recommended coarse of action?

Joshua
It appears that the motherboard is failing. You need to change the motherboard. As your motherboard is within warranty (in my best guess) better you RMA this board.

If you get a new board of any other brand, make sure that it is compatible with the CPU pins, so that you can use the existing CPU there.

When the new board is obtained, do a clean windows installation.
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 BSOD, Custom Build, Memory Mangment




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