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Windows 7: Random BSOD always seems to be when afk

21 Jul 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you described, it is somehow the power is lost. Check the PSU is working properly or not. Check the power connections are properly connected or not.

If it continues to occur, some extensive troubleshooting will be needed, but a single instance may be taken as just a hiccup of the power connection.


My System SpecsSystem Spec
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22 Jul 2013   #12
Staz

Win 7 Prof x64
 
 

Well after changing the settings so that it doesn't automatically restart on blue screen have finally got a bit more information on the problem. Although there is still no minidump the blue screen gave the following information regarding failed attempt to reset display drive.

STOP: 0x00000116 (0xFFFFFA800A9B9010, 0xFFFFF8800420ACF0, 0x0000000000000000, 0x0000000000000002)

atikmpag.sys - Address FFFFF880042ACF0 base at FFFFF88004200000, DateStamp 5154e9d9

Any help on where to go from here is much appreciated.
My System SpecsSystem Spec
22 Jul 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Staz View Post
Well after changing the settings so that it doesn't automatically restart on blue screen have finally got a bit more information on the problem. Although there is still no minidump the blue screen gave the following information regarding failed attempt to reset display drive.

STOP: 0x00000116 (0xFFFFFA800A9B9010, 0xFFFFF8800420ACF0, 0x0000000000000000, 0x0000000000000002)

atikmpag.sys - Address FFFFF880042ACF0 base at FFFFF88004200000, DateStamp 5154e9d9

Any help on where to go from here is much appreciated.
What does a failed attempt to reset display drive means? Describe please? Have you noticed any notification balloon?
My System SpecsSystem Spec
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22 Jul 2013   #14
Staz

Win 7 Prof x64
 
 

Hi arc sorry I meant display driver. I have attached an image of the blue screen. The top line said: Attempt to reset the display driver and recover from time out failed. Also on reload no windows has shut down unexpectedly error or any notifications.
My System SpecsSystem Spec
22 Jul 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have done some troubleshooting steps, but it is the same display failure.

Now it is the time to take some eliminating steps. Use the onboard graphics and see if it is BSODing with that one too or not. Let us know.
My System SpecsSystem Spec
22 Jul 2013   #16
Staz

Win 7 Prof x64
 
 

Hi arc as mentioned in the original post the BSOD has only been occuring since installing a brand new graphics card. I also checked and updated the driver to the latest version when the problem first occured so it is not because of an outdated driver.
My System SpecsSystem Spec
22 Jul 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So it is clear. See if the BSODs are occurring with the graphics card only, or even without the graphics card.

Then, the decision making will be easy.
My System SpecsSystem Spec
24 Jul 2013   #18
Staz

Win 7 Prof x64
 
 

Is there any chance that the problem is not the graphics card and could be the motherboard?
The reason I ask is that there were similar problems occurring with the old graphics card in, however more black screen than blue screen son't know if there is a difference. My partner narrowed the problem down to what he believed to be the motherboard or the graphics card. Upon taking the old graphics card out the computer ran fine which is why we bought a brand new one assuming that the problem was with the old graphics card. Putting the new one in caused the crashes to start again. Is there any chance that the problem isn't the graphics card and in fact the motherboard?
My System SpecsSystem Spec
24 Jul 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Motherboards cause a 0x116 ..... I have never seen ... unless it is the onboard graphics adapter only in use and that is corrupted.

It may be the GPU. It may be the PSU, it may be the dried up thermal paste, it may be the dust allocation blocking the air vents and fan grills .... it may be the display driver ..... but motherboard ..... I am not agreeing with your partner.

Even if it is showing 0x116 with the onboard graphics .... we need to check the onboard graphics driver and the system heat.

Motherboard causing a stop 0x116, merely impossible in your case in particular.
My System SpecsSystem Spec
30 Jul 2013   #20
Staz

Win 7 Prof x64
 
 

Well in five days haven't had another BSOD. Thought I'd post for anyone else who may be browsing that after looking around other post with the same problem and reading through numerous links decided to try the solution of re installing my motherboard drivers particularly the bios and VGA drivers. I don't know which has caused the fix but so far there have been no BSOD since doing this.
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 Random BSOD always seems to be when afk




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