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Windows 7: BSOD freezing/crashing when watching a video online

19 Jul 2013   #1
aman113

Windows 7 64bit
 
 
BSOD freezing/crashing when watching a video online

I have been noticing that my computer is freezing and crashing when I am watching a video online whether that is on Netflix or other video hosting websites. However at other times when I am browsing or when I am playing games the computer doesn't crash or anything or freeze so I would greatly appreciate your support on this matter.


My System SpecsSystem Spec
.
19 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a stop 0x101, that takes place this occurs when the processor is nonresponsive or is deadlocked.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003965180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.
Any component of the computer may cause it. So we have to check the entire hardware an software environment for the reason of the BSOD. Let us try from a particular point at first, take a look at the hardware.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% free is good. And let us know about the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
Better you do it twice ... one snap after one hour of usage and another one after two hours of usage.

Also upload your MSINFO32.nfo file. It will give us some more info about the system.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
19 Jul 2013   #3
aman113

Windows 7 64bit
 
 

I will do the things mentioned above and report back soon thank you for taking your time to help me.
My System SpecsSystem Spec
.

19 Jul 2013   #4
aman113

Windows 7 64bit
 
 

In the meantime I perform all those actions I have calculated power usage using you recommended calculator and that comes to 580W and my PSU is 750W. I have also attached the file you requested so feel free to have a look and let me know if you spot something. I will no do memory tests and then from there do the other two and once again thank you for you time.
My System SpecsSystem Spec
19 Jul 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK mate

Let us know when it is done, will check all together and will try to construct the next step we need
My System SpecsSystem Spec
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 BSOD freezing/crashing when watching a video online




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