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Windows 7: Laptop crashes instead of sleeping

19 Jul 2013   #1
thefossil

Window 7 Home Premium 64 bit
 
 
Laptop crashes instead of sleeping

My ASUS Laptop has gotten a bit finicky about sleeping when allotted time expires.

I noticed a Driver Power State Failure on the last crash.

I've reset sleep, display off times and disabled and uninstalled items that could be causing.

Updated wireless network driver, but still crashing.


My System SpecsSystem Spec
.
20 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Uninstall these software with Revo Free:
Code:
Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public
Start Menu\Programs\Auslogics	Public:Start Menu\Programs\Auslogics	Public
Start Menu\Programs\Auslogics\Disk Defrag	Public:Start Menu\Programs\Auslogics\Disk Defrag	Public
Note   Note
Download and install Revo Uninstaller free from here:
Download Revo Uninstaller Freeware
Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Let us know the results.

Bugcheck:
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\thefossil 19-07-2013\SF_19-07-2013\071913-19500-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`04517022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0021d022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03002000 PsLoadedModuleList = 0xfffff800`03245670
Debug session time: Sat Jul 20 05:00:16.882 2013 (UTC + 6:00)
System Uptime: 0 days 1:20:06.146
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006333a10, fffff80000b9c3d8, fffffa800c036480}

*** WARNING: Unable to verify timestamp for pci.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006333a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800c036480, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fcc000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`030e78c2 : 00000000`0000009f 00000000`00000003 fffffa80`06333a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0308284c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`030826e6 : fffff800`03227f20 00000000`0004b374 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`030825ce : 0000000b`30afcbc4 fffff800`00b9cb18 00000000`0004b374 fffff800`031f6108 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`030823b7 : 00000002`9decc1c1 00000002`0004b374 00000002`9decc15c 00000000`00000074 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0306f90a : fffff800`031f2e80 fffff800`03200cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_Netwsw00_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_Netwsw00_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800c036480
Irp is active with 5 stacks 3 is current (= 0xfffffa800c0365e0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8009b18050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 \Driver\NETwNs64
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800a07ec70 00000000 fffff800032c4200-fffffa800c141960 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c141960    

			Args: 00000000 00000000 00000000 00000000
My System SpecsSystem Spec
23 Jul 2013   #3
thefossil

Window 7 Home Premium 64 bit
 
 

Thank you for your help in pointing me in the right direction.

I used Kaspersky Removal Tool to uninstall the update to the AV Software that came with my laptop when purchased. I had other problems with the 2013 version when updating my subscription. When I removed it, the sleep function returned without BSOD issues.

I also did the SFC in normal and safe mode, but it seems there is something still there that it can't fix or restore. The system seems to working fine, however, and I installed AVG Free which I use on my Dell Desktop without problems, and it's something I'm used to.

I updated my wireless network driver just to be on the safe side and will probably reinstall iTunes that I removed when trying to solve this earlier.

I already had Malwarebytes on my laptop, which I would heartily recommend.

Thanks again.
My System SpecsSystem Spec
.

23 Jul 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update!
My System SpecsSystem Spec
Reply

 Laptop crashes instead of sleeping




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