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Windows 7: Random BSOD, stop code 0x0000001E

20 Jul 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That pic does not show the full screen. We cannot see how many passes the test ran or some necessary information.

Take a pic of the entire screen.


My System SpecsSystem Spec
.
20 Jul 2013   #12
Jgwman

Windows 7 Ultimate x64, Windows 7 Home Premium x64
 
 

Sorry, I thought koolkat meant about my question. The fifth pass is just finishing with no errors. Here's the full screen.
My System SpecsSystem Spec
21 Jul 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We suggest to run memtest for at least 7-8 passes.

Anyway, Download and install this Drivers for Atheros AR928X and Windows 7 by following Driver Install - Device Manager .

And Scan the system for possible virus infection with the following programs.
My System SpecsSystem Spec
.

21 Jul 2013   #14
Jgwman

Windows 7 Ultimate x64, Windows 7 Home Premium x64
 
 

Ok, It's 11 passes and no errors, so I'll reinstall the wireless driver and scan for viruses.
My System SpecsSystem Spec
21 Jul 2013   #15
Jgwman

Windows 7 Ultimate x64, Windows 7 Home Premium x64
 
 

Alright, wireless drivers installed and no viruses reported from TDSSKiller. Running full WDO scan now. Got any more suggestions you could give me, assuming I don't have any viruses? I wanted to fix this today if possible, but it's morning here in the US.
My System SpecsSystem Spec
21 Jul 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A few ataport errors are present in the stack.
Code:
fffff800`00b9cbc8  fffff880`010b1114 ataport!IdePortCompletionDpc+0x1b8
fffff800`00b9cb58  fffff880`010b1ab9 ataport!IdeGetInterruptState+0x39
fffff800`00b9ca68  fffff880`010bb1a0 ataport!WPP_MAIN_CB
fffff800`00b9c238  fffff880`010b3204 ataport!IdeLunQueueInsert+0x110
........... and so on.

ataport.sys is the native IDE ATA/ATAPI Controller driver, as well as atapi.sys. It is most vulnerable to a particular type of malware called rootkit. That's why I suggested you TDSSKiller. If the scan finds nothing, its good.

Now, what else it may be? As it is the storage controller, check the SATA/Power cables. Replace those. Try the HDD (Seagate 500 BG) in another slot in the motherboard.

But all those are difficult to do in a laptop for its congested build.

As another try ..... you may disable Ricoh SD/MMC Host Controller.

And some BIOS updates are there. Your BIOS details is ....
Code:
BiosVersion = 1501   
BiosReleaseDate = 07/27/2009
There are versions 1701 and 1704 available to download in G71Gx - Notebooks & Ultrabooks - ASUS

warning   Warning
If you are not savvy with BIOS updating process, take the help of somebody who knows it, or take it to any technician. Whatever you are doing, you are doing it at your own risk. Any interruption during the update process will damage the motherboard.
My System SpecsSystem Spec
21 Jul 2013   #17
Jgwman

Windows 7 Ultimate x64, Windows 7 Home Premium x64
 
 

I'm not sure about replacing the SATA cables, but I can try the hard drive in the other bay.
Where would I go to disable the Ricoh controller?
If you think the BIOS update will help, I'm willing to try that also.
The big problem is that I'm not sure how to reproduce any of my BSODs.
EDIT: Found the Ricoh Controller in device manager.
My System SpecsSystem Spec
21 Jul 2013   #18
Jgwman

Windows 7 Ultimate x64, Windows 7 Home Premium x64
 
 

Apparently I have to boot from the motherboard support DVD to update the BIOS. I have a recovery DVD and a drivers DVD only, do you know how I could get the motherboard support DVD on a bootable USB?
My System SpecsSystem Spec
21 Jul 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sorry I have no idea. You may search in the board manufacturers site.

But you need to be patient. Its the first thing you need to fix your issue.
My System SpecsSystem Spec
21 Jul 2013   #20
Jgwman

Windows 7 Ultimate x64, Windows 7 Home Premium x64
 
 

Figured out how to update BIOS. I'm gonna do that, then test my hard drive. You know any good utility to test a hard drive?
My System SpecsSystem Spec
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