Random BSOD, stop code 0x0000001E

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #11

    That pic does not show the full screen. We cannot see how many passes the test ran or some necessary information.

    Take a pic of the entire screen.
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  2. Posts : 29
    Windows 7 Ultimate x64, Windows 7 Home Premium x64
    Thread Starter
       #12

    Sorry, I thought koolkat meant about my question. The fifth pass is just finishing with no errors. Here's the full screen.
    Last edited by Jgwman; 20 Jul 2013 at 18:05. Reason: added pic
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #13

    We suggest to run memtest for at least 7-8 passes.

    Anyway, Download and install this Drivers for Atheros AR928X and Windows 7 by following Driver Install - Device Manager .

    And Scan the system for possible virus infection with the following programs.

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  4. Posts : 29
    Windows 7 Ultimate x64, Windows 7 Home Premium x64
    Thread Starter
       #14

    Ok, It's 11 passes and no errors, so I'll reinstall the wireless driver and scan for viruses.
    Last edited by Jgwman; 21 Jul 2013 at 08:24. Reason: wrong word
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  5. Posts : 29
    Windows 7 Ultimate x64, Windows 7 Home Premium x64
    Thread Starter
       #15

    Alright, wireless drivers installed and no viruses reported from TDSSKiller. Running full WDO scan now. Got any more suggestions you could give me, assuming I don't have any viruses? I wanted to fix this today if possible, but it's morning here in the US.
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #16

    A few ataport errors are present in the stack.
    Code:
    fffff800`00b9cbc8  fffff880`010b1114 ataport!IdePortCompletionDpc+0x1b8
    fffff800`00b9cb58  fffff880`010b1ab9 ataport!IdeGetInterruptState+0x39
    fffff800`00b9ca68  fffff880`010bb1a0 ataport!WPP_MAIN_CB
    fffff800`00b9c238  fffff880`010b3204 ataport!IdeLunQueueInsert+0x110
    ........... and so on.

    ataport.sys is the native IDE ATA/ATAPI Controller driver, as well as atapi.sys. It is most vulnerable to a particular type of malware called rootkit. That's why I suggested you TDSSKiller. If the scan finds nothing, its good.

    Now, what else it may be? As it is the storage controller, check the SATA/Power cables. Replace those. Try the HDD (Seagate 500 BG) in another slot in the motherboard.

    But all those are difficult to do in a laptop for its congested build.

    As another try ..... you may disable Ricoh SD/MMC Host Controller.

    And some BIOS updates are there. Your BIOS details is ....
    Code:
    BiosVersion = 1501   
    BiosReleaseDate = 07/27/2009
    There are versions 1701 and 1704 available to download in G71Gx - Notebooks & Ultrabooks - ASUS

       Warning
    If you are not savvy with BIOS updating process, take the help of somebody who knows it, or take it to any technician. Whatever you are doing, you are doing it at your own risk. Any interruption during the update process will damage the motherboard.
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  7. Posts : 29
    Windows 7 Ultimate x64, Windows 7 Home Premium x64
    Thread Starter
       #17

    I'm not sure about replacing the SATA cables, but I can try the hard drive in the other bay.
    Where would I go to disable the Ricoh controller?
    If you think the BIOS update will help, I'm willing to try that also.
    The big problem is that I'm not sure how to reproduce any of my BSODs.
    EDIT: Found the Ricoh Controller in device manager.
    Last edited by Jgwman; 21 Jul 2013 at 10:01. Reason: found something
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  8. Posts : 29
    Windows 7 Ultimate x64, Windows 7 Home Premium x64
    Thread Starter
       #18

    Apparently I have to boot from the motherboard support DVD to update the BIOS. I have a recovery DVD and a drivers DVD only, do you know how I could get the motherboard support DVD on a bootable USB?
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  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #19

    Sorry I have no idea. You may search in the board manufacturers site.

    But you need to be patient. Its the first thing you need to fix your issue.
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  10. Posts : 29
    Windows 7 Ultimate x64, Windows 7 Home Premium x64
    Thread Starter
       #20

    Figured out how to update BIOS. I'm gonna do that, then test my hard drive. You know any good utility to test a hard drive?
      My Computer


 
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