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Windows 7: Help My computer got the Blue Screen of Death, error 0x000000C4

03 Aug 2013   #21
Thedoctor44

 

That .rar file has my system specifications inside it.


My System SpecsSystem Spec
.
03 Aug 2013   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Atheros AR9285 Wireless Network Adapter driver is causing the problem here.
Code:
fffff800`043adb58  fffff880`04d12305Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x82305
And the driver is too old.
Code:
fffff880`04c90000 fffff880`04de8000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Jun 09 23:36:49 2009 (4A2EA4B9)
    CheckSum:         0015FE99
    ImageSize:        00158000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Drivers for Atheros AR9285 and Windows 7 (Version: 10.0.0.234; OS: Windows 7 32/64bit; Release: 2013-03-14 [March '13]; Status: WHQL)
Follow Driver Install - Device Manager to install the driver.

Plantronics GameCom driver (which uses C Media drivers actually) are also causing issues there.
Code:
fffff800`043adc48  fffff880`02c5e502Unable to load image \SystemRoot\system32\drivers\PLTGC.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PLTGC.sys
*** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
 PLTGC+0x28502
Try to find updates in Plantronics | Support | Downloads & Apps | Plantronics , or you may contract their forum ... Plantronics Gamecom

Intel(R) USB 3.0 eXtensible Host Controller drivers are also old.
Code:
fffff880`05a00000 fffff880`05ac4000   iusb3xhc   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Thu Jan 05 17:24:45 2012 (4F058F85)
    CheckSum:         000C5CCE
    ImageSize:        000C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from https://downloadcenter.intel.com/default.aspx

Some display driver related issues are there. We are reported that the latest driver version of nvidia is problematic in cases. I would suggest you to uninstall it in total and perform a clean driver install with the 314.22 WHQL driver.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

And, Disable USB Selective Suspensd.
USB Selective Suspend - Turn On or Off

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
03 Aug 2013   #23
Thedoctor44

 

Wow. that's a lot of research and information you've found. thanks a hell of a lot man. really appreciate it.
My System SpecsSystem Spec
.

03 Aug 2013   #24
Thedoctor44

 

Right, I've done everything you've said, the only problem is that my headset isn't using surround sound any more, and I don't know how to fix it. Is it to do with Nvidia drivers or the Plantronics drivers?
My System SpecsSystem Spec
03 Aug 2013   #25
Thedoctor44

 

Any more help is appreciated.
My System SpecsSystem Spec
03 Aug 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dropped a notification for more help. Hopefully it will come shortly.
My System SpecsSystem Spec
03 Aug 2013   #27
Thedoctor44

 

well, when I first start windows, when it says "Windows is starting" after that screen has disappeared my monitor goes blank and it says "saving power mode" then when I move my mouse it fixes it and I can log on. Then after I log on I can't use the task bar or start menu, then it says windows explorer has stopped working. You then have to click restart windows explorer to fix it. Are there any ways around these problems?
My System SpecsSystem Spec
03 Aug 2013   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You should do a leann reinstall with the 314.22 WHQL. If you want to keep the elements, keep those; but you need to uninstall all of the earlier installed version at first.

Then try the other suggested drivers.

Also Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
03 Aug 2013   #29
Thedoctor44

 

How to Fix Windows Error 0x0000001e - YouTube
Well, I found this and did the same thing except update the driver. I thought this might work because every couple of days or so my computer would disconnect from the internet and a yellow triangle would appear over the wireless connection symbol. I'd have to disconnect from my router and reconnect, I'm hoping this has fixed it.
My System SpecsSystem Spec
03 Aug 2013   #30
Thedoctor44

 

The other thing, as I recall I've never had that blue screen problem except from when I installed the latest version of Adobe flash player earlier I got the blue screen about no more than an hour later. I'm starting to think that is the problem and there have been many people saying flash player has caused the blue screen. I was wondering how to downgrade flash player just to make sure?
My System SpecsSystem Spec
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 Help My computer got the Blue Screen of Death, error 0x000000C4




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