Help My computer got the Blue Screen of Death, error 0x000000C4

Golden · 04 Aug 2013

Follow Arc's suggestions to the letter, and you will be OK.........he knows what he is doing. Don't start new threads about the same problem, or perform actions not suggested. That generally results in your threads going unanswered.

Thedoctor44 · 04 Aug 2013

ok, well I'm creating system restore points after every step just to make sure. I was kind of thinking it is to do with the network driver because every now and then I get disconnected from the internet on this pc, not on any other devices. The wireless connection symbol at the bottom then gets a yellow triangle on it. and to resolve it I have to disconnect and reconnect to the router again. And I was wondering if you could take a look at my system info again and see what still needs to be done. Thanks.

z3r010 · 04 Aug 2013

Before making any more posts I suggest you go back through the thread and follow all the instructions given so as not to waste any more of the helpers time, if your not prepared to do that then just say the word and I'll close your account.

Arc · 04 Aug 2013

TheMooMooTV said:

ok, well I'm creating system restore points after every step just to make sure. I was kind of thinking it is to do with the network driver because every now and then I get disconnected from the internet on this pc, not on any other devices. The wireless connection symbol at the bottom then gets a yellow triangle on it. and to resolve it I have to disconnect and reconnect to the router again. And I was wondering if you could take a look at my system info again and see what still needs to be done. Thanks.

The enclosed zip contains a single crash dump, which I have checked earlier. You made even one more thread with the same, where x BlueRobot analyzed and suggested almost the same. If still you are not ready to believe it, our bad luck. Simply bad luck.

My final suggestion to you, assuming that you have done my (and x BlueRobot's) suggestion already that ...

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Scan the system for possible virus infection with the following programs.

Will expect that you will do what is suggested, other than following a random video at youtube. But if you dont listen, yet again, nothing but our bad luck that we failed to solve your issue.

Thedoctor44 · 04 Aug 2013

Ok, sorry for wasting time. I will follow exactly what you have said, and I will see of that solves the problem which I am hoping it has. Thank you everyone for being honest.

x BlueRobot · 04 Aug 2013

Right okay, I see you followed my suggestions from my thread, now make sure you follow Arc's suggestions which you said you have done now. We'll stick with this thread now, please do not start anymore threads.

Thedoctor44 · 05 Aug 2013

OK I won't make any more threads on this at all.

Thedoctor44 · 08 Aug 2013

There was a problem when trying to install the graphics drivers, for some reason I can't uninstall them from the control panel, when you click on uninstall nothing happens, I have tried system restore and tried booting in safe mode but still nothing. I have done everything else and I got another bluescreen, I don't have a clue what caused it.

Arc · 09 Aug 2013

Your latest BSOD is WHEA_UNCORRECTABLE_ERROR (124), which is indicating to a hardware failure. I suggested you some hardware checks earlier, but you havent reported the results back.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
When 8 passes are complete, take a camera snap of the computer screen showing memtest is running after completing 8 passes. Upload the image here.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.
____________________________________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006b60028, be200000, 5110a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006b60028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`01b06a98 fffff800`02202a3b : 00000000`00000124 00000000`00000000 fffffa80`06b60028 00000000`be200000 : nt!KeBugCheckEx
fffff800`01b06aa0 fffff800`01d96443 : 00000000`00000001 fffffa80`0466ca60 00000000`00000000 fffffa80`0466cab0 : hal!HalBugCheckSystem+0x1e3
fffff800`01b06ae0 fffff800`02202700 : 00000000`00000728 fffffa80`0466ca60 fffff800`01b06e70 fffff800`01b06e00 : nt!WheaReportHwError+0x263
fffff800`01b06b40 fffff800`02202052 : fffffa80`0466ca60 fffff800`01b06e70 fffffa80`0466ca60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`01b06c90 fffff800`02201f0d : 00000000`00000004 00000000`00000001 fffff800`01b06ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`01b06cd0 fffff800`021f5e88 : 00000000`000000a4 fffff880`040ae000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`01b06d00 fffff800`01c7e4ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`01b06d30 fffff800`01c7e353 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`01b06e70 fffff800`01ca922f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`01af94b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlDispatchException+0x10f


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

0: kd> !errrec fffffa8006b60028
===============================================================================
Common Platform Error Record @ fffffa8006b60028
-------------------------------------------------------------------------------
Record Id     : 01ce94517fb41063
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/8/2013 22:41:15 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006b600a8
Section       @ fffffa8006b60180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006b600f0
Section       @ fffffa8006b60240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : a9 06 03 00 00 08 10 00 - ff e3 ba 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8006b60240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006b60138
Section       @ fffffa8006b602c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 6)
  Status      : 0xbe2000000005110a
  Address     : 0x0000000001dff680
  Misc.       : 0x0000015080000086

x BlueRobot · 09 Aug 2013

I would recommend running the Prime95 tests firstly, especially the Small FFT's test. Run all the tests (Small FFT's, Large FFT's and Blend Test) for a few hours each, I wouldn't recommend letting the temperature exceed 80*C.