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Windows 7: Problem when playing Tomb Raider

20 Jul 2013   #1
MJSziklai

Windows 7 Home Premium 64bit
 
 
Problem when playing Tomb Raider

Hi everyone,
I'm having a problem when playing Tomb Raider, after anywhere between 5-30 mins of play i lose connection to my screen and it turns off. Even though my screen has turned itself off my PC stays on and have to manually shut it down with the power button. My guess is that my GPU is overheating and shutting down or something but not 100% sure, any help would be appreciated and will attach a .dmp file that i got from it a couple of days ago.

Thanks for any help, and will answer any question when as soon as i can.


My System SpecsSystem Spec
.
20 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\071813-7690-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03000000 PsLoadedModuleList = 0xfffff800`03243670
Debug session time: Thu Jul 18 23:06:51.103 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:04.726
Loading Kernel Symbols
.................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006e678f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006e678f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031a16f0 fffff800`032c0ca9 : fffffa80`06e678d0 fffffa80`067c6040 00000000`00000008 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031a1c10 fffff800`031a1e87 : fffffa80`06e678d0 fffff800`0321b2d8 fffffa80`067c6040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031a1c40 fffff800`03109285 : fffff800`0327cae0 00000000`00000001 fffffa80`06e8ae40 fffffa80`067c6040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031a1c80 fffff800`0307f251 : fffff880`01049e00 fffff800`03109260 fffffa80`067c6000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031a1cb0 fffff800`03313ede : 00000000`00000000 fffffa80`067c6040 00000000`00000080 fffffa80`06717040 : nt!ExpWorkerThread+0x111
fffff880`031a1d40 fffff800`03066906 : fffff880`02f64180 fffffa80`067c6040 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031a1d80 00000000`00000000 : fffff880`031a2000 fffff880`0319c000 fffff880`031a10d0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

2: kd> !errrec fffffa8006e678f8
===============================================================================
Common Platform Error Record @ fffffa8006e678f8
-------------------------------------------------------------------------------
Record Id     : 01ce83d9300d7026
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/18/2013 17:06:51 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006e67978
Section       @ fffffa8006e67a50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f42
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006e679c0
Section       @ fffffa8006e67b10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 42 0f 10 00 00 08 04 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8006e67b10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006e67a08
Section       @ fffffa8006e67b90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfa00000000070f0f
My System SpecsSystem Spec
20 Jul 2013   #3
MJSziklai

Windows 7 Home Premium 64bit
 
 

thanks for your help and also the detailed reply, i much appreciate it.
My System SpecsSystem Spec
.

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