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Windows 7: Please help with the following BSOD 0x00000c4

21 Jul 2013   #1
liorlior

Windows 7 64 bit
 
 
Please help with the following BSOD 0x00000c4

attached files needed ,

Thanks in advanced!

L,


My System SpecsSystem Spec
.
21 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Not seeing any stop 0xc4 BSOD in the dump you uploaded, but it is usually caused by Driver Verifier. Have you anyhow enabled Driver verifier for any reason? If so, disable driver verifier following the option 2 of the tutorial Driver Verifier - Enable and Disable

The Other crash dumps present in the zip are stop 0x3B, and they are pointing out to failing Intel graphics driver.
Code:
fffff880`03750118  fffff880`04bb0774Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x1a3774
And the driver is very old.
Code:
fffff880`04a0d000 fffff880`055b7100   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Jun 10 23:46:00 2011 (4DF25F60)
    CheckSum:         00BB2563
    ImageSize:        00BAA100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

I would also suggest to get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
______________________________________________________________________________
BSOD ANALYSIS:

Code:
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800477fba4, fffff88008549640, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800477fba4, Address of the instruction which caused the bugcheck
Arg3: fffff88008549640, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
fffff880`0477fba4 44397d48        cmp     dword ptr [rbp+48h],r15d

CONTEXT:  fffff88008549640 -- (.cxr 0xfffff88008549640)
rax=0000000000000003 rbx=fffff8a009b45810 rcx=0000000000000001
rdx=fffffa8006de9800 rsi=0000000000000000 rdi=fffff8a00bde35f0
rip=fffff8800477fba4 rsp=fffff8800854a020 rbp=0000000000000000
 r8=0000000000147c35  r9=0000000000000003 r10=0000000000000000
r11=fffff88004086120 r12=fffff8800854a360 r13=fffff8800854a4d0
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4:
fffff880`0477fba4 44397d48        cmp     dword ptr [rbp+48h],r15d ss:0018:00000000`00000048=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800477fba4

STACK_TEXT:  
fffff880`0854a020 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4


FOLLOWUP_IP: 
dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
fffff880`0477fba4 44397d48        cmp     dword ptr [rbp+48h],r15d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5164dc49

STACK_COMMAND:  .cxr 0xfffff88008549640 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4

BUCKET_ID:  X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 Please help with the following BSOD 0x00000c4




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