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Windows 7: BSOD When Playing Dota 2

21 Jul 2013   #1
kotoran

Windows 7 Home Premium 64bit
 
 
BSOD When Playing Dota 2

I know I have another open thread, but this BSOD is unrelated to the other one.

When I am playing Dota 2 (PC Game) I often get a BSOD a couple of minutes in. I tried turning overclocking off, and lowering the graphics settings, but it still happens. My video card used to overheat (up to 105C at some cases, but usually below 100C) but the fan was cleaned and now it stays at a reasonable temperature. I'm afraid it might have suffered permanent damage from the heat. Is that consistent with the error I'm getting? (0x00000116)

EDIT: I forgot to add that the BSOD used to happen very occasionally when playing DOTA 2. Then over time they became more common until they happen more often then not now. That's why I think it might be heat damage.


My System SpecsSystem Spec
.
21 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello kotoran.

The BSODs you uploaded are showing stop 0x116, that indicates display/graphics related BSODs.

It may be caused by some elements like an incompetent graphics driver, failing GPU, overheating, dust allocation, and insufficient power supply, mainly.

In that case, I would suggest you to do the following.

For the graphics driver, check the version of the driver in device manager.
  • Right click on my computer > choose manage.
  • In the resulting window, click on "device management" in the left pane.
  • Expand the "display Drivers" by clicking the triangle in front of it. It will show you Raedon HD 4800.
  • Right click and choose property.
  • Click on the driver tab of the property window.
  • Take a screenshot and upload it here.
Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know about the wattage of the PSU.

Let us know the results.
__________________________________________________________________
BSOD ANALYSIS:
Code:
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008a4c010, fffff88003d1deec, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8eec )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008a4c010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003d1deec, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8eec
fffff880`03d1deec 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`057e29c8 fffff880`04531054 : 00000000`00000116 fffffa80`08a4c010 fffff880`03d1deec 00000000`00000000 : nt!KeBugCheckEx
fffff880`057e29d0 fffff880`04530d5e : fffff880`03d1deec fffffa80`08a4c010 fffffa80`08515d50 fffffa80`08e8d410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`057e2a10 fffff880`0440ff13 : fffffa80`08a4c010 00000000`00000000 fffffa80`08515d50 fffffa80`08e8d410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`057e2a40 fffff880`04439cf1 : 00000000`ffffffff 00000000`0001033d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`057e2b20 fffff880`04438437 : 00000000`00000102 00000000`00000000 00000000`0001033d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`057e2b50 fffff880`0440b2d2 : ffffffff`ff676980 fffffa80`08e8d410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`057e2bf0 fffff880`04437ff6 : 00000000`00000000 fffffa80`092f4d50 00000000`00000080 fffffa80`08e8d410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`057e2d00 fffff800`0332bede : 00000000`fffffc32 fffffa80`091ea060 fffffa80`06b879e0 fffffa80`091ea060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`057e2d40 fffff800`0307e906 : fffff800`03208e80 fffffa80`091ea060 fffff800`03216cc0 526d354a`70767968 : nt!PspSystemThreadStartup+0x5a
fffff880`057e2d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8eec
fffff880`03d1deec 4055            push    rbp

SYMBOL_NAME:  atikmpag+8eec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5177fec0

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`03d15000 fffff880`03d74000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 24 21:18:16 2013 (5177FEC0)
    CheckSum:         0005CEC3
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
21 Jul 2013   #3
kotoran

Windows 7 Home Premium 64bit
 
 

Here's the first screencap you wanted


Here's the Speccy screencap after several hours of use


Also, the power supply is 600W, and it is providing enough power. I have the latest driver update installed. I have tried the beta and the stable release and neither stop the BSOD.
My System SpecsSystem Spec
.

21 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us know the result of furmark and the temps during the test.
My System SpecsSystem Spec
21 Jul 2013   #5
kotoran

Windows 7 Home Premium 64bit
 
 

I ran FurMark. The GPU got up to about 76C before artifacts appeared. They are the same artifacts that appear as when DOTA 2 crashed (boxes about 10x10px all over the screen.) My computer crashed before I could cancel FurMark. Then I got a BSOD (the STOP: 0x0116 just like I get when playing DOTA 2.)
My System SpecsSystem Spec
21 Jul 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kotoran View Post
I ran FurMark. The GPU got up to about 76C before artifacts appeared. They are the same artifacts that appear as when DOTA 2 crashed (boxes about 10x10px all over the screen.) My computer crashed before I could cancel FurMark. Then I got a BSOD (the STOP: 0x0116 just like I get when playing DOTA 2.)
So it is a failing GPU. You need to replace it.
My System SpecsSystem Spec
21 Jul 2013   #7
kotoran

Windows 7 Home Premium 64bit
 
 

Okay, that was my suspicion but I wanted to make sure before I had to replace it. Thanks.
My System SpecsSystem Spec
21 Jul 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kotoran View Post
Okay, that was my suspicion but I wanted to make sure before I had to replace it. Thanks.
You are welcome mate

It feels very bad to say the bad news, but is is the duty as a BSOD analyst

Anyway, for any further issue, let us know
My System SpecsSystem Spec
Reply

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