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Windows 7: Windows has recovered from an unexpected shutdown blue screen

21 Jul 2013   #1

Windows 7 Ultimate x64
 
 
Windows has recovered from an unexpected shutdown blue screen

Hi, I have been looking around for a solution to this. So far no luck so i thought maybe you guys could help.

As of a few weeks ago whenever i seem to leave my computer for a few hours and come back i find that it has restarted. When i log in I receive an error saying that windows has recovered from an unexpected shutdown. and under more information it says blue screen.

Hopefully this is the information you need I tried to follow instructions for posting.

My System SpecsSystem Spec
21 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Seatool for dos: SeaTools | Seagate download
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Uninstall VirtualCloneDrive.

ITEMVALUE
Name Virtual CloneDrive
Manufacturer Elaborate Bytes AG
Status OK
PNP Device ID ROOT\SCSIADAPTER\0000
Driver c:\windows\system32\drivers\vclone.sys (5.4.4.3, 35.50 KB (36,352 bytes), 1/15/2011 11:21 AM)

Such things can cause storage related failures.

Scan the system for possible virus infection with the following programs.
Let us know the results.
___________________________________________________________________
BSOD ANALYSIS:

Code:
BugCheck 7A, {20, ffffffffc000009d, fffffa8009e2a7c8, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4b9d0 )

Followup: MachineOwner
----------------------------------------------------------------------------
BugCheck F4, {3, fffffa8009e23b30, fffffa8009e23e10, fffff8000378f260}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
------------------------------------------------------------------------------
BugCheck F4, {3, fffffa8009be0b30, fffffa8009be0e10, fffff800037dc260}

----- ETW minidump data unavailable-----
Probably caused by : hardware_disk

Followup: MachineOwner
-----------------------------------------------------------------------------
My System SpecsSystem Spec
21 Jul 2013   #3

Windows 7 Ultimate x64
 
 

Thanks for the response Arc.

So far i started by trying to get the service pack 1 and any other updates for my system as you suggested. but after installing a handful of updates when it got to the service pack it said that the update failed and gave me error codes. I am attaching a screenshot of the error.

Update Failure Codes:
Code 80073701
Code 800F081E
My System SpecsSystem Spec
.


21 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Try Windows Update - Reset and install the updates again.
My System SpecsSystem Spec
21 Jul 2013   #5

Windows 7 Ultimate x64
 
 

I just got done retrying the update after performing the update reset. and it looked like all was working it was 44% done downloading the update then it paused there for awhile and it just said that it had failed once again. any suggestions?
My System SpecsSystem Spec
21 Jul 2013   #6

Windows 7 Ultimate x64
 
 

Found a manual installation of sp1 and that failed. :s

it gave me this error under details.
My System SpecsSystem Spec
22 Jul 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
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 Windows has recovered from an unexpected shutdown blue screen





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