Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD (ntoskrnl.exe) after boot/idle/playing browser flash games

21 Jul 2013   #1
Akherousia

Windows 7 Home Premium 64bit
 
 
BSOD (ntoskrnl.exe) after boot/idle/playing browser flash games

I have been getting the BSODs for 3 days now (started on 19/07/2013).
They happened more or less at random times.
First time right after boot I launched a browser flash game and that killed it.
Then I was changing settings of Steam and it died again
One more time happened while I was waiting for it to boot, was not touching anything even.
Next time I did not launch any games, was just doing browsing. It was fine for 40 minutes, then I risked starting a flash game again, played for 7 minutes - bsod again.
I don't think all of these got logged, but should be around 6-7 by now.

Used the BlueScreenView tool to see that the problem was caused by ntoskrnl.exe.

Tried uninstalling the latest windows update (critical update installed on 19/07/2013), but that did not solve the problem.
Reinstalling Windows is NOT an option for me since my Windows came on some restore CD thing that formats everything.

P.S. Sorry my Windows is in Russian, so some of the log files ended up having a lot of Russian in it as well as some weird symbols, caused most probably by some encoding errors.


My System SpecsSystem Spec
.
21 Jul 2013   #2
x BlueRobot

 

Code:
BugCheck 3B, {c0000096, fffff800032c5e47, fffff88008eea5e0, 0}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+a7 )
Code:
Usual causes:  System service, Device driver, graphics driver, memory
Update:

Code:
1: kd> lmvm atikmdag
start             end                 module name
fffff880`04832000 fffff880`05298000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Nov 10 02:52:46 2011 (4EBB3C7E)
    CheckSum:         00A1B01E
    ImageSize:        00A66000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your graphics card driver seems to be possible cause, and rather outdated, please update here - AMD Graphics Drivers & Software

Quote:
WHQL
Release Date: April 24th 2013
Version: 13.4
In Device Manager: 12.104


Remove:

Code:
Start Menu\Programs\Alcohol 120%	
Start Menu\Programs\DAEMON Tools Lite
Quote   Quote: Originally Posted by Arc View Post
Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Daemon Tools and Alcohol 120% both use a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove these programs, and use Windows own in-built features or ImgBurn.
My System SpecsSystem Spec
22 Jul 2013   #3
Akherousia

Windows 7 Home Premium 64bit
 
 

Thank you for your reply.

Before I read your reply I had another bsod "spike", the pc went to system restore and had another bsod and then shut down with beeps coming out of the tower.

Then I managed to switch the pc back on, did the steps that you suggested, rebooted and then the pc worked stable for a couple of hours. Hoping that all was fixed I switched the pc off and went to bed.

In the morning I tried to switch on the pc but it couldn't load Windows - BSOD at launch, BSOD during system restore and then another shutdown with beeps. On the third try I managed to do system restore without bsod and Windows launched. So here I am again.

I am attaching another diagnostics file if that helps. I don't think all bsods got logged, I made some photos of the screen (if that's good for anything).

Thank you for your help.

P.S. I am ready to reinstall Windows but will that even help?..
My System SpecsSystem Spec
.

22 Jul 2013   #4
x BlueRobot

 

Thanks for the information, the BSODs look mostly memory/driver related, but unfortunately the dump file seems to be corrupt, and since it tends to show POST Beeps and BSOD at boot, then there is a strong possibility it may be RAM related.Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Quote   Quote: Originally Posted by Arc View Post
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
My System SpecsSystem Spec
Reply

 BSOD (ntoskrnl.exe) after boot/idle/playing browser flash games




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD when playing DOSBox games, or when idle
Hello, my PC is having frequent BSOD episodes, first time when I was playing a game, and the last time when the computer was just idling. I am attaching the diagnosis zip. Thanks in advance.
BSOD Help and Support
ntoskrnl.exe BSOD mostly playing GW2 but also when idle
Hello all, I would be very grateful for any pointers on this problem. I've had an increasing number of bluescreens over the last couple of weeks which led me to download BlueScreenView to see if it offered any insight. Things I have tried so far: Initially thinking it was a graphics card...
BSOD Help and Support
BSOD while playing games/sometimes in idle.
I've been trying to fix this blue screen forever I normally get it while playing games and rarely get it while browsing the web sitting in idle etc etc. I have a new install of Windows 7 Ultimate installed it about 2 days ago. Mainboard Gigabyte GA-880GA-UD3H CPU AMD Phenom II X6 1090T ...
BSOD Help and Support
BSOD While Idle or playing, ntoskrnl.exe+7cd40
Hello guys, im having some crashes with my computer. -windows7 x64 -retail -os age is 1 0r 2 months -hardware age is 1 or 2 months OShttp://www.sevenforums.com/images/styles/window7/misc/userfield_edit.gif Windows 7 Ultimate 64bit
BSOD Help and Support
BSOD randomly, sometimes while playing games, sometimes just idle.
Hey, its a great gaming rig, but just recently started getting these BSOD. While playing Stronghold 3, I've been getting them none stop making it impossible to play, as well as with many other games. Tried reinstalling drivers but not sure exactly which ones are causing the problem, if it even is...
BSOD Help and Support
BSOD while idle and playing games.
Hello everyone, I have been getting BSOD errors for about a month now, I am at wits end with this machine and am suspecting that the motherboard or processors are failing. My problem started about a month ago when after I installed an adobe flash update, whether the problem was caused directly by...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:24.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App